Administrative Support - Online Training Course & Certification

Administrative Support - Online Training Course & Certification – Administrative Support Assistant Training Courses Online  Administrative assistants are a key part of most office environments. They work quietly in the...
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Administrative Support - Online Training Course & Certification – Administrative Support Assistant Training Courses Online 

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This online administrative support course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient than ever. 

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

 Administrative Support - Online Training Course – Administrative Support Assistant Training Courses Online - The Mandatory Training Group -

 

Course aims

In this administrative support eLearning course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this online training course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Course objectives 

The objectives of this administrative support online course are to:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority 

What’s covered in this course? 

This administrative support online course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
Module Seven: Verbal Communication Skills
  • Listening and Hearing: They Aren"t the Same Thing
  • Asking Questions
  • Communicating with Power
Module Eight: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It
Module Nine: Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
Module Ten: The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

    What is administrative support?

    "A person responsible for providing various kinds of administrative assistance is called the Administrative Assistant (Admin. Assistant) or also sometimes an Administrative Support Specialist. Admin assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, may be more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Administrative assistants may also be in charge of sending and receiving correspondence, as well as greeting clients and customers"

    Why choose our online training courses?

    All our e-learning courses can be accessed on any electronic/computerised device.

    • Study anywhere, in your own time and at your own pace!
    • Easy to follow and understand
    • Only 4-6 hours recommended study time
    • 1-year access to course & learning materials
    • Access your course anytime, anywhere & on any device
    • Complete course on desktop computer, laptop, tablet or smartphone
    • Additional references and downloadable materials available
    • CPD accredited certification on completion

      Course accreditation

      1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      2. All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

      Organisational e-learning

      Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

      • set up a FREE blended learning environment;
      • upload essential documents;
      • upload individual and group learners; 
      • manage learners, including tracking progress
      • review who has completed training
      • download/print training reports for compliance audits

      You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

      Administrative Support - Online Training Course & Certification

      Administrative Support Administrative Support - Online Training Course & Certification - The Mandatory Training Group UK -

      How do I book this course?

      To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

      Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

      How does the course work?

      Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

      These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      Refund policy

      We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

      To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

      Will the course work on multiple devices, such as tablets and mobile phones?

      We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

      Is a specific internet web browser recommended?

      For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

      How long do learners have to complete a course?

      There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

      On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

      Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      Are you looking to buy this course for multiple members of staff or a large group?

      We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

      Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

      E-Learning for Organisations – Volume Discounts
      • Accredited UK training organisation
      • Wide range of courses and qualifications to meet UK legislation and guidelines
      • Over 500 online courses covering multiple business sectors
      • Intuitive learning management system for a greater learner experience
      • Free blended learning environment for all organisations using our system
      • Accredited on-site classroom training available
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