Online Customer Service Training Courses - CPDUK Accredited E-Learning Courses

Online Customer Service Training Courses - eLearning Courses - The Mandatory Training Group UK -

Online Customer Service Training Courses with Certificates

Browse our Online Customer Service Training!

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.

These online Customer Service training courses will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business. 

Online Customer Service Training Courses - CPD Accredited E-Learning Courses with Certificates


Learn anytime, anywhere on any device. Choose from over 500 CPDUK accredited e-learning courses and approved qualifications.


Learn new skills in various subjects to improve your personal productivity, career development and employability opportunities.


Meet the UK and international legislative and regulatory requirements, industry standards and best practice recommendations.

Online Customer Service Training Courses - Frequently Ask Questions and Answers

Online Customer Service Training Courses - Customer Service Training E-Learning Courses with Certificates - CPDUK Accredited - The Mandatory Training Group UK.

Here at The Mandatory Training Group, we receive many enquiries from all sector providers about the Customer Service Training. We have listed some of these frequently asked questions and provide answers.

Click on the text below to see the answers to the Frequently Asked Questions about Customer Service Training .

Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's meet the requirements. Customer service is meeting the needs and desires of any customer.

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Excellent customer service means providing timely, attentive, upbeat service to a customer. Also, it is to meet their needs in a manner that reflects positively on the company or business.

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Customer service is the direct one-on-one interaction between a consumer and a seller. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

Customer service is the support you offer your customers. Both before and after they buy and use your products or services that help them have a smooth and enjoyable experience with you. Providing fantastic customer service is essential if you want to retain customers and grow your business.

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Five types of customer service:

  • Self-service knowledge base
  • Social media support
  • Live chat support
  • Email support
  • Phone support.
  • The customer service skills and traits you should look for:

  • Enthusiasm
  • Communication skills
  • Customer empathy / Compassion
  • Patience
  • Stress management
  • Flexibility
  • Charisma
  • Company knowledge.
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, you can sometimes meet them as having a role in sales.

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    Here are some tips on how you handle demanding customer:

  • Remain calm,
  • Practice active listening,
  • Repeat back what your customers say,
  • Thank them for bringing the issue to your attention,
  • Explain the steps you'll take to solve the problem,
  • Set a time to follow-up with them, if needed,
  • Be sincere and
  • Highlight the case's priority.
  • Be friendly
  • Respond on time
  • Know your product or service
  • Listen to your customers
  • Say thank you
  • Get to know your customers
  • Ask for feedback
  • Use the feedback you receive.
  • Benefits of excellent customer service include repeat customers, more sales, and better cash flow. Whether you own a restaurant, a hair salon, or any other type of business, creating consistently stellar customer experiences plays a significant role in your success.

    Here are the top customer service skills your representatives need, according to data.

  • Persuasive speaking skills
  • Empathy
  • Adaptability
  • Ability to use positive language
  • Clear communication skills
  • Self-control
  • Taking responsibility
  • Patience.
  • Tips for dealing with customers:

  • Listen to customers
  • Apologise when something goes wrong
  • Take them seriously
  • Stay calm
  • Identify and anticipate needs
  • Suggest solutions
  • Appreciate the power of "Yes"
  • Answer and provide solutions as fast as you can
  • Make it short and straightforward.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.

    In such a case, the best solution is to say: "I am very sorry that you feel this way" or "I am sorry you are not happy with our product". It sounds neutral and means that you don't apologise for something that happened to the customer (since it's not your fault), you say that you are sorry for the way the customer feels.

    Tips on how to say "no" to a customer:

  • Ask for clarification
  • Explain what's going to happen next
  • Be honest
  • Reframe the "no" using positive language
  • Make the customer feel heard
  • Offer alternatives
  • Explain the reasoning behind the current design.
  • Customer satisfaction plays an essential role in your business. Not only a leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue. It is also a key point of differentiation that helps you to attract new customers in competitive business environments.

    The difference between customer service and customer satisfaction is that one is a cause. At the same time, the other is the effect or result of that cause. Providing excellent customer service is a cause whose result is customer satisfaction.

    The five needs of customers are action, appreciation, price, service and quality. Price: customers are always on the lookout for the best price that matches their requirements. Quality: customers need excellent and durable products.

    Customer service training refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

    Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It's an iterative process that involves teaching skills, competencies, and tools needed to serve customers better. Hence, they derive more value from products and services.

    Excellent customer service is a service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible.

    Customer service is essential because it can help you to increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.

    Customer experience is the interactions and experiences your customer has with your business throughout the entire customer journey, from the first contact to becoming a happy and loyal customer.

    Excellent customer service is being able to talk and listen. Happy agents sound happy, calm and have a better rapport with customers. Fantastic customer service is created by quickly meeting customers' needs – the basis is rapid communication.

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    Patience is one of the essential characteristics of customer service employees. Only a patient customer service representative can give each client the time they need for their issue resolution (without compromising on the quality of support).

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    On successful completion of the Online Customer Service Training Courses will be able to download, save and/or print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

    The CPD Certification Service (CPDUK) accredits all of our statutory and mandatory training courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more.

    Click here for more Online Customer Service Training Courses.

    Online Customer Service Training Courses - E-Learning Courses - The Mandatory Training Group UK -

    Online Customer Service Training Courses - CPDUK Accredited with Certificates - Mandatory Training Group UK.

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