Online Conflict Resolution Courses and Training - CPDUK Accredited eLearning Courses

Online Conflict Resolution Courses and Training - eLearning Course - The Mandatory Training Group UK -

ONLINE CONFLICT RESOLUTION COURSES AND TRAINING - CPDUK CERTIFIED

Browse our Conflict Resolution Online Courses!

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

Conflict can arise in any organisation and industry where people who have different beliefs, opinions and ways of working are sharing the same space. A conflict that is handled poorly or not handled at all can cause irreparable damage to the organisation's productivity and reputation.

These Conflict Resolution online courses will equip you with tools and techniques for dealing with different types of situation. It will give you the confidence and understanding you need for effective management of difficult situations. You will learn how to effectively communicate with difficult team members while ensuring a positive outcome, all in a safe environment for discussing sensitive issues.

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Online Conflict Resolution Courses and Training - Frequently Asked Questions and Answers

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Here at The Mandatory Training Group, we receive many enquiries from employers across all sectors about conflict resolution. We have listed some of these frequently asked questions and provide answers.

Click on the text below to see the answers to the Frequently Ask Questions about Conflict Resolution Courses and Training.

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. When a dispute arises, often, the best course of action is negotiation to resolve the conflict.

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more. Click here to see our Online Conflict Resolution Training Course.

Conflict is part of our daily lives, and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. Study shows that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you are dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more. Click here to see our Online Conflict Resolution Training Course.

Conflict can arise in any organisation and industry where people who have different beliefs, opinions and ways of working are sharing the same space. A conflict that is handled poorly or not handled at all can cause irreparable damage to the organisation's productivity and reputation. Therefore, conflict resolution training is essential for giving you the best strategy for dealing with conflict.

Conflict resolution is appropriate for almost any disagreement. Our daily lives offer plenty of opportunities for negotiation between parents and children, co-workers, and friends. As a result, you probably already have a variety of effective strategies for resolving minor conflicts. But for more serious conflicts, you may need some additional skills.

You can successfully negotiate the resolution of a conflict by following these seven steps:

  • Understanding the conflict
  • Communicating with the opposition
  • Brainstorming possible resolutions
  • Choosing the best resolution
  • Using a third-party mediator
  • Exploring alternatives
  • Coping with stressful situations and pressure tactics.
  • Some of the conflict resolution strategies are as follows:

  • Persuasion
  • Haggling/Bartering
  • Arbitration
  • Postponement
  • Problem to Solve
  • Total Surrender
  • Negotiation.
  • These discrepancies depend on individual narrative circumstances. However, there are cases in which you should recognise a total of seven different types of narrative conflict.

  • Man vs self
  • Man vs man
  • Man vs society
  • Man vs nature
  • Man vs machine
  • Man vs fate/supernatural.
  • This training is suitable for anyone to identify, avoid or resolve a negative conflict that can significantly affect workplace efficiency and effectiveness. Also, this online training course is for supervisors and managers to give them the skills and confidence to mediate everyday workplace disputes informally.

    Being heard can be one of the most important goals of someone engaged in conflict. Therefore, the ability to resolve a conflict is a skill that individuals can develop and practise. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield favourable resolutions.

    The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more. Click here to see our Online Conflict Resolution Training Course.

    Through this online conflict resolution training course, you will be able to:

  • Use active learning skills when dealing with conflict
  • Choose appropriate communication tactics when dealing with conflict
  • Create a usable plan for managing conflict.
  • Below is a list of strategies that will help you in dealing with workplace conflict:

    1. Avoiding
    2. Competing
    3. Accommodating
    4. Collaborating
    5. Compromising.

    The compromising strategy typically calls for both sides of a conflict to give up elements of their position to establish an acceptable, if not agreeable, solution. This strategy prevails most often in conflicts where the parties hold approximately equivalent power.

    The five stages of conflict are:

  • Latent Stage: Participants are not yet aware of a conflict
  • Perceived Stage: Participants are aware that a conflict exists
  • Felt Stage: Stress and anxiety
  • Manifest: Conflict is open and evident
  • Aftermath: Outcome of conflict, resolution or dissolution.
  • The three stages of conflict resolution are as follows:

    Step 1: Prepare for Resolution - Acknowledge the conflict

    Step 2: Understand the Situation

    Step 3: Reach Agreement.

    This course is for managers and team leaders to provide the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

    Conflict Resolution online training course will help you to:

  • Make a better business decision
  • Increase workplace productivity
  • Retain your top performers
  • Manage risk.
  • The main goal of negotiation with your opposition is to come to an agreement that benefits all parties. Some other good reasons to negotiate are as follows:

  • To understand more about those whose ideas, beliefs, and backgrounds may be different from your own. To resolve a conflict, you must look at the conflict from your opponent's point of view and learn more about this person or group's perspective and motivations.
  • To ensure that your relationships with opponents continue and grow. If you make peace with your opponents, you increase your allies in the community. Successful negotiations pave the way for smooth relationships in the future.
  • To find peaceful solutions to difficult situations. By negotiating, you avoid wasting these resources, and you may make new allies and find new resources.
  • Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. Conflict management aims to enhance learning and group outcomes, including effectiveness or performance in an organisational setting.

    Sometimes, people use the term conflict management and conflict resolution synonymously. Managing conflict implies that the conflict exists, but it is controlled in such a way that it is not a major problem. On the other hand, resolving conflict means that some end or solution to the conflict has been determined.

    By participating in a conflict resolution training course, individuals can acquire the knowledge and best practice approaches to handle conflict in and out of the workplace. Understanding why conflict occurs and knowing how to resolve it can lead to a better and more productive work environment.

    The seven ground rules that people use to handle conflict are:

  • Layout some ground rules
  • Keep cool
  • Focus on the issue, not the other person
  • Avoid any personal references
  • Listen carefully to you and each other
  • Acknowledge any mistake they may have made
  • Be honest
  • Be ready to compromise.
  • Here are some tips to improve your conflict resolution skills. These include:

  • Practice active listening and communication skills
  • Practice listening to what the other person has to say, without interrupting
  • Stay calm and recognise the conflict
  • Maintain a positive attitude and practise managing your emotions.
  • On successful completion of each of the online mandatory training for conflict resolution course modules, you will be able to download, save and/or print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

    The CPD Certification Service (CPDUK) accredits conflict resolution courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    This conflict resolution course aims to help you identify and deal with conflict before a crisis occurs. This conflict resolution course is suitable for anyone that works in a team environment, whether you are a manager or not. Further, this course has five main objectives, such as:

  • To identify the different stages of conflict and describe what happens at each stage
  • To explore your relationship with conflict and how it can affect the performance
  • To learn how to stop a conflict from escalating and move both parties to an agreement
  • To determine your natural style for dealing with conflict
  • To understand the process of using negotiation and/or mediation for resolving conflict.
  • Browse through our online conflict resolution courses and training to start improving your career. The Mandatory Training Group offers CPD accredited training courses that learners can complete using our interactive eLearning portal. Click here for Online Conflict Resolution Training Course.

    The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more. Click here for Online Conflict Resolution Training Course.

    Online Conflict Resolution Courses and Training - eLearning Course - The Mandatory Training Group UK -

    Online Conflict Resolution Courses and Training - CPDUK Accredited eLearning Courses with Certificates.

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