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The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

The role of CQC as an independent regulator is to register health and adult social care service providers in England and to inspect whether or not standards are being met. All practices in United Kingdom must be registered with the Commission. 

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Online Care Quality Commission Courses and Training - Frequently Ask Questions and Answers

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Here at The Mandatory Training Group, we receive many enquiries from health, safety and wellbeing providers about the Care Quality Commission. We have listed some of these frequently asked questions Care Quality Commission.

Click on the text below to see the answers to the Frequently Asked Questions about Care Quality Commission.

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

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The role of the Care Quality Commission (CQC) as an independent regulator is to register health and adult social care service providers in England. The CQC inspects to ensure the delivery of care and services comply with CQC standards and regulations.

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CQC ratings help people to check about the quality of health and care services they provide. The CQC rates services as outstanding, good, requires improvement or inadequate.

  • Outstanding - The service is performing exceptionally well
  • Good - The service is performing well and meeting our expectations
  • Requires improvement
  • Inadequate.
  • The new inspection framework sets out five domains by assessing providers on whether they are safe, practical, caring, responsive to people's needs, and well-led.

    For questions and concerns, please check the details below:

  • Telephone Number: 03000 616161
  • Fax Number: 03000 616171
  • Website: https://www.cqc.org.uk/
  • Care Quality Commission is the independent regulator of healthcare and adult social care services in England. The CQC makes sure the care provided by hospitals, dentists, ambulances, care homes and home-care agencies meets government standards of quality and safety.

    Below are some tips that may help you achieve high-grade CQC rating:

  • Planning and Preparation
  • Aim for two questions to be outstanding
  • Use an evidence file
  • Surveys and feedback
  • Carry out mock inspections
  • Ensure all staff training is up to date
  • Be aware of limiters
  • Preparation for the inspection.
  • Every year, the Care Quality Commission (CQC) will inspect a proportion of services that are rated as excellent or outstanding in ensuring that they are all inspected at least once every five years.

    In cases where health or social care providers fail to comply with CQC quality and safety standards may result in a fine of up to £50,000.

    The Care Quality Commission asks the same five questions of all the services they inspect. These include:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people's needs?
  • Are they well-led?
  • The Care Quality Commission carries out regular checks on health and social care services, and they call these comprehensive inspections. The CQC uses them to ensure services are providing care that is safe, caring, effective, responsive to people's needs and well-led.

    The 7 principles of the Care Quality Commission are as follows:

  • Promoting effective communication and relations
  • Promoting anti-discriminatory practices
  • Maintaining confidentiality of information
  • Rights to dignity, independence, empowerment
  • Acknowledging individuals beliefs and identity
  • Protecting individuals from abuse
  • Providing individualised care.
  • You can choose to complain directly to us by:

  • Filling in the complaints form online
  • Calling us on 0345 600 9527.
  • Emailing us at concerns@careinspectorate.gov.scot.
  • Writing to any of our offices.
  • Providers must notify the Care Quality Commission of all incidents that affect the health, safety and welfare of people who use services. These include:

  • Sexual abuse
  • Physical or psychological ill-treatment
  • Theft, misuse or misappropriation of money or property
  • Neglect and acts of omission which cause harm or place at risk of harm.
  • Regulated activities of the CQC include treatment, care and support provided by hospitals, GPs, dentists, ambulances and mental health services.

    The CQC has two primary purposes when using enforcement powers:

  • To protect people who use regulated services from harm, and the risk of harm
  • To ensure they receive health and social care services of an appropriate standard by either requiring or forcing improvement.
  • The CQC will always ask the following five questions of services:

  • Are they safe?
  • Are people protected from abuse and avoidable harm?
  • Are they effective?
  • Are they responsive to people's needs?
  • Are they well-led?
  • CQC report will usually be within 10 working days of the date of our visit.

    When your inspection date comes around, the registered manager must be on-site for the duration. Visits will generally take anything between 2 to 5 hours. Therefore, health and social care providers must ensure to prepare themselves for a lengthy stay.

    Below is a list of things to consider for your CQC inspection:

  • Prepare the evidence to demonstrate that you are meeting standards.
  • Anticipate the issues that the CQC inspector is likely to be concentrating on.
  • Ensure that your staff members have a better understanding of the CQC standards and roles.
  • Do not overthink it.
  • Think through the implications of your CQC inspection report being publicly available.
  • Assess the risks that your services present to patients, as well as the risk of not meeting the CQC standards.
  • Anticipate that the inspector may wish to see a sample of patient records.
  • Check your paperwork is up to date.
  • Tell your patients an inspector might interview them.
  • Deal with your anxiety before the inspector arrives.
  • During the inspection, CQC inspectors will observe care and talk to people who use the service, including their carers and staff. They will cross-check what they see and hear against other evidence such as care records, care plans or additional information.

    It is the role of the CQC to monitor and inspect health and adult social care services such as local care homes, GP practices and hospitals. The CQC check these services to ensure the delivery of high-quality care to their residents.

    CQC produces a report after each inspection in collaboration with members of the inspection team. The report includes the practice rating by describing the good practice and highlighting concerns and evidence about any breaches of the regulations.

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    Every year, the CQC will inspect a proportion of providers rated as excellent or outstanding. This is to make sure that they are all inspected at least once every five years.

    Below are some questions CQC may ask staff. Please note that this is not an exhaustive list, and some questions may be different:

  • How long have you been working here?
  • What is it that you do here?
  • How did you apply for your job?
  • Do you have an updated job description or clear role responsibility, contract and staff handbook?
  • Name a good thing you like about your work?
  • Do you have any concerns?
  • Do you feel supported?
  • How do management and partnership treat you?
  • Did you have an interview when you applied for this job?
  • Were references taken when you were appointed?
  • Did you have a CRB/DBS check for the current position?
  • Have you received training?
  • Prepare the evidence to demonstrate that you are meeting standards.
  • What courses/training have you been enrolled in?
  • Do you have staff appraisals?
  • When was your last staff appraisal?
  • How did you follow up to the objectives and action plan set out in your appraisal?
  • Are you included in adding to the agenda and receiving meeting minutes?
  • Did you have an interview when you applied for this job?
  • Where are the anaphylactic kits and are they checked regularly?
  • Do you know about vulnerable adults and children?
  • Who is the safeguarding lead here?
  • What are the ‘out of hours’ arrangements?
  • Are you aware of a whistleblowing policy?
  • Do you feel free to blow the whistle if and when necessary?
  • Do you know about the complaints procedure, and can you describe it?
  • How do you react when you read NHS choices if there is a complaint?
  • Was there any significant event that you know?
  • Confidentiality and privacy – how do they work when dealing with patients/service users/clients?
  • How do you treat people with dignity and respect?
  • Describe the chaperone policy and procedure for chaperones?
  • Are you a chaperone?
  • If so, describe your role and responsibilities?
  • How are areas kept clean and tidy and do you have any concern about the cleanliness of any areas?
  • Do you have an incident and accident book, and where is it kept?
  • The Care Inspectorate regulates and inspects care services to ensure care providers deliver high-quality and person-centred care to its service users.

    Make your complaint to the person you have been dealing with at CQC. They will usually be the best person to resolve the matter. If you feel unable to do this, or you have tried and were unsuccessful, you can contact our National Customer Service Centre by phone, letter or email.

    All notifiable incidents should be reported to the Care Quality Commission (CQC). Care home medication policies should include how to deal with medication errors, incidents and near misses by having a clear reporting system to handle such cases.

    Service providers must register with CQC. A service provider can be an individual, a partnership or an organisation. Examples of organisations are companies, charities, NHS trusts and local authorities.

    To be a registered manager online using the CQC Provider Portal, you must first have received an invitation by email. You might have received the email because a provider you work for is applying for its registration online. Or it might be because you've been invited by someone you work with, who already has a Provider Portal account.

    If you haven't received an email invitation containing a link and a password, then you will have to apply to register using the Word application form.

    On successful completion of the online care quality commission courses and training will be able to download, save and/or print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

    The CPD Certification Service (CPDUK) accredits all of our statutory and mandatory training courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more.

    Click here for more online care quality commission courses and training

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