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The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors. We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.
Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still vital in the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
The Online Business Writing Training Courses will give learners a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These necessary skills will provide learners with that extra benefit in the business world that a lot of people are losing out on.
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Here at The Mandatory Training Group, we receive many enquiries from all sector providers about the Business Writing Training. We have listed some of these frequently asked questions and provide answers.
Business writing is a type of writing that seeks to elicit a business response. It is a purposeful piece of writing that provides relevant information to help a reader know something or do something. It must be substantive, clear, correct, and easy to scan.
A writer has a right to expect every message to be complete and concise, clear, conversational, courteous, correct, coherent, considerate, concrete, and credible. Even though they listed these in distinctive categories, they're not mutually exclusive; they do overlap.
The four types of business writing:
Instructional business writing provides the reader with the information needed to complete a task. The task may need to be accomplished immediately, or it may be for future reference. This type of document must break down a process into steps that are understandable to the reader. The written record must account for the reader's knowledge of the area, the scope of the task while integrating variations or potential problems.
Examples of instructional business writing are:
An instructional business writing is a technical document which provides an outline of a product or process that allows it to be constructed or reconstructed by an unfamiliar but knowledgeable user, enabling effective distribution.
A short notification of new information shared within a large group in an organisation. The memo may include direct instruction or be a reference on how to complete future tasks.
Not all business writing requires action. It created a large volume of writing for reference or record. This category can include some of the less glamorous but still essential documents. Recording business information accurately and consistently is essential for marking progress, predicting future work, as well as complying with legal and contractual obligations.
Examples of informational business writing are:
Perhaps the bulk of informational writing is report writing. Organisations rely on reports to act, to communicate business and technical information, to capture work completed, to record incidents, to finalise projects and recommendations, and to act as an archive. A well-written report allows the reader to grasp the content quickly and, if applicable, make informed decisions.
It is a document that outlines the financial state of a company. These statements provide a fiscal snapshot of a company over a defined period.
A summary of the proceedings of a meeting. A record of discussions, decisions, and assignments for attendees and others.
When people think of business writing, they often think of the persuasive writing category. These documents are generally associated with sales. The persuasive writing may be direct, with focus on a specific item, or indirect, with an emphasis on developing the client relationship.
The goal is to two-fold: to convey information and to convince the reader that the presented information offers the best value. They write the text to impress the reader and sway their decision.
Example of persuasive business writing are:
These documents outline an offer of a product or service to a specific potential client. The proposal generally presents a project overview, benefits, timeline, costs, and competency.
Sales email is an email written to a large number of people to pitch a product or service.
A press release is a text written for journalists and media presenting new information. The text aims to persuade the reader to share the content through their channels.
Everyday communication falls under transactional business writing. The majority of this writing is by email, but also includes official letters, forms, and invoices. An easy way to quickly improve your transactional business writing is to take an online course. They use these documents to progress general operations. They are also used to convey good and bad news, often associated with human resource processes.
Examples of transactional business writing are:
Documents used to communicate information between staff or clients in business activities quickly.
This letter provides the official context and procedural details associated with employment termination.
Business correspondence helps a company connect with partners and stakeholders. They must tailor everything you write in a professional, comprehensive, and informative way. Thus, the receivers will clearly understand your message.
Ten ways to improve business writing skills:
Top ten business writing skills:
The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health, safety and wellbeing, social care, education, local government, and many more.
On successful completion of each of the modules of Business Writing Training Courses, you may download, save, and print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.
The CPD Certification Service (CPDUK) accredits all of our statutory and mandatory training courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.