FREE Soft Skills Training - FREE Online Course

FREE SOFT SKILLS - E-LEARNING COURSE - CPDUK ACCREDITED

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Free Soft Skills Training - Free Online Course.

The Mandatory Training Group is the leading UK provider of accredited online training courses, programmes and regulated qualifications across the UK, Europe, US, Middle East, and Africa.

With our online Free Soft Skills Training course, learners will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, learners will improve on almost every aspect of their career.

Register by filling the form below for a Free Soft Skills Training course. Once you successfully complete your online assessments, please follow the instructions to download your certificate.

FREE Soft Skills Training - FREE Online Course - The Mandatory Training Group UK -

Complete the form below to get a Free Soft Skills Training - Free Online Course.

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Soft Skills: What you need to know

Free Soft Skills Training - E-Learning Course - CPDUK Accredited.

Here at The Mandatory Training Group, we receive many enquiries about the importance of Soft Skills Training. We have listed some of these frequently asked questions.

Click on the text below to see the answers to the FAQs about Soft Skills Training.

Soft skills are personal attributes, personality traits, inherent social cues, and communication abilities needed for success on the job. Soft skills characterise how a person interacts in his or her relationships with others.

Soft skills include adaptability, attitude, communication, creative thinking, work ethic, teamwork, networking, decision making, positivity, time management, motivation, flexibility, problem-solving, critical thinking, and conflict resolution.

It is easy to understand why employers want job candidates with particular hard skills. After all, if you are hiring a carpenter, he or she needs skills in carpentry. However, soft skills are important to the success of almost all employers. After all, nearly every job requires employees to engage with others in some way. Therefore, being able to interact well with others is important in any job.

There are a lot of soft skills we all need. However, the top 10 soft skills we need are:

  • Self-confidence
  • Communication
  • Listening
  • Problem-solving
  • Time management
  • Attitude and work ethic
  • Teamwork
  • Ability to learn
  • Adaptability and flexibility
  • Networking.
  • Communication skills are important in almost every job. You will likely need to communicate with people on the job, whether they are clients, customers, colleagues, employers, or vendors. You will also need to be able to speak clearly and politely with people in person, by phone, and in writing.

    Communication skills are considered to be part of the top soft skills you need.

    Yes, self-confidence skills are part of the core soft skills you need.

    Owning it, you need to know your confident traits, question yourself and build up others. Knowing you look good is a key to feeling good about yourself.

    Practising gratitude builds confidence and appreciation for your life. Complimenting others, accepting compliments, and spending time with people who build you up helps you to focus on the positive.

    Paying careful attention to another person is one of the most valuable, yet underrated things one can do. The complete way of receiving verbal and nonverbal messages, processing them, and communicating with understanding back to the speaker is listening.

    Active listening is a valuable soft skill where you listen to the speaker and reflect what you understand. We must not take it for granted; a good listener shows interest, asks questions and does not interrupt.

    Problem solving does not just require analytical, creative and critical skills, but a particular mindset. Those who can approach a problem with a cool and level head will often reach a solution more efficiently than those who cannot.

    Problem-solving is a soft skill which can often rely on strong teamwork too. Problems need not always be solved alone.

    Time management is closely related to the ability to work under pressure, as well as within tight deadlines. Employees who manage their time well are able to efficiently prioritise tasks and organise their diaries, while adopting an attitude which allows them to take on new tasks and deadlines.

    Time management is an essential soft skill that we all need in the workplace.

    A positive attitude can build more effective workplace relationships. While you may have a manager, companies do not like to spend time micromanaging employees. They expect you to be responsible and do the job that you are getting paid to do, which includes being punctual when you arrive at work, meeting deadlines, and making sure that your work is error free.

    Going the extra mile shows that you are committed to performing your work with excellence. In the modern workplace, attitude and work ethic are essential soft skills to have.

    Most employees are part of a team/department/division, and even those who are not on an official team need to collaborate with other employees.

    You may prefer to work alone, but it is important to demonstrate that you understand and appreciate the value of joining forces and working in partnership with others to accomplish the company’s goals.

    Teamwork skills are often listed among the top soft skills all employees should have.

    Yes, the ability to learn new skills is among the top 10 soft skills you need.

    When you accept that you are not perfect, you can listen with an open mind. You can analyse and learn and not hold any grudges.

    In the 21st century, companies need to change at the speed of light to remain competitive. So, they want workers who can also shift gears or change direction as needed. Also, while the economy may be recovering, many companies are not fully staffed, so they want employees who can wear more than one hat and serve in more than one role.

    Being adaptable and flexible are core soft skills required by every employee.

    Networking is an essential soft skill for people in all walks of life.

    Taking time to the network helps create connections with others, redefine need, identify other's interests, reach out and know when to back off.

    Think about what you have to offer people instead only of what you require from them. Be willing to back off if a person seems to be trying to distance himself or herself.

    Hard skills are teachable and measurable abilities, such as writing, reading, maths or ability to use computer programs. By contrast, soft skills are the traits that make you a good employee, such as etiquette, communication and listening, and getting along with other people.

    Employers look for proof that you have got the right hard skills and soft skills. The throng of unwashed applicants says, “I’m hard-working, energetic, and a great communicator.”

    That is like a soft drink can that says, “Tastes Great!” It means nothing. You need to pick the exact resume skills the employer wants, then prove them.

    Since they are both important, you will want to emphasise both your hard and soft skills during the job application process. This way, even if you lack a hard skill required by the company, you can emphasise a particular soft skill that you know would be valuable in the position.

    For example, if the job involves working on a number of group projects, be sure to emphasise your experience and skills as a team player and your ability to communicate with team members.

    It is vital to incorporate your soft skills into your resume. On your resume, you can include a skills section that lists out relevant skills. As well, you can point to your soft skills in the job description. For instance, if you are applying for a job where you will need to have legal knowledge, and also communicate with clients successfully, you can include similar experience in job descriptions.

    Include relevant skills in your cover letter. Your cover letter is also an opportunity to highlight both sets of skills (hard and soft skills). When it comes to soft skills, however, rather than saying you have a soft skill, demonstrate that you have it. For instance, rather than saying "I have leadership skills," you can say, "At my role at Company ABC, I steered the sales team to record numbers, creating a bonus structure that generated strong results."

    Soft skills are not generally “all or none.” Many people are adequate or even exemplary with some skills yet struggle with others. For instance, you may have excellent communication and teamwork abilities but struggle with time management or crack under pressure.

    It is not uncommon to either underestimate the importance of soft skills or overestimate your own proficiency.

    Click here to sign up for our FREE soft skills e-learning course.

    A great first step in personal development is to recognise and acknowledge the areas in which you need to improve. This can take place through personal reflection and introspection, an evaluation of your business’s performance deficiencies, or through feedback from trusted colleagues or friends.

    You may find that daily journaling regarding your professional interactions and their outcomes is helpful self-evaluation. The Mandatory Training Group offers FREE soft skills training for all sectors.

    Click here to access our FREE soft skills online training course.

    In most jobs, technical skills alone are not enough to be truly effective. A salesperson with an unrivalled knowledge of their product and market will have little success if they do not have the interpersonal skills needed to close deals and retain clients.

    A business manager needs to be able to listen to employees, have good speaking skills, and be able to think creatively. All careers require at least some soft skills to make the hard skills valuable.

    Hard skills are not necessarily hard to acquire. They can be easily taught, and can be learned and perfected over time. Soft skills are more challenging to develop, since they have little to do with knowledge or expertise, but are closely linked with a person’s character.

    It takes conscious effort, ongoing practice, and a commitment to self-development to improve your soft skills. Hard skills may look impressive on your CV, but the soft skills are what will set you apart from the many candidates who have similar expertise to you.

    Automation and artificial intelligence will result in a greater proportion of jobs relying on soft skills. Thanks to cutting-edge technology, tasks that require hard skills are continuing to decline, making soft skills key differentiators in the workplace.

    Aside from the top 10 soft skills, there are other factors that are considered as essential in the workplace. Some of these indispensable soft skills are:

  • Leadership
  • Decision making
  • Coordination
  • Active learning
  • Interpersonal skill
  • Perceptiveness
  • Detail-oriented
  • Persuasion
  • Psychology
  • Organization
  • Dependability
  • Compassion
  • Self-motivated
  • Judgement
  • Honesty.
  • Here are the top seven most important soft skills to have for both interviewing and in the workplace:

  • Acting as a team player – this means not only being cooperative, but also displaying strong leadership skills when necessary.
  • Flexibility – this is an extremely valuable asset to all employees. Those who can adapt to any situation are dependable no matter what is thrown at them.
  • Effective communication – this soft skill is paramount to almost any job. Communication involves articulating oneself well, being a good listener and using appropriate body language.
  • Problem-solving and resourcefulness – no matter what your profession, these soft skills are critical when unexpected issues inevitably arise.
  • Accepting feedback – not only accepting feedback gracefully but also applying that feedback, fosters professional growth.
  • Confidence is key – that being said, it is also important to always have the knowledge and skills to support self-assurance. By being confident and capable, your supervisors, employees, and clients will believe in what you are saying.
  • Creative thinking – being able to come up with unique solutions or alternatives is not only invaluable, but drives innovation and increases efficiency.
  • The top 7 soft skills you need to be successful are:

  • Leadership skills - Companies want employees who can supervise and direct other workers. They want employees who can cultivate relationships up, down, and across the organisational chain; assess, motivate, encourage, and discipline workers; build teams, resolve conflicts, and help to create the desired culture.
  • Teamwork - Most employees are part of a team/department/division, and even those who are not on an official team need to collaborate with other employees. You may prefer to work alone, but it is important to demonstrate that you understand and appreciate the value of joining forces and working in partnership with others to accomplish the company’s goals.
  • Communication skills - Successful communication involves five components as follows:
  • Verbal communication refers to your ability to speak clearly and concisely.
    Nonverbal communication includes the capacity to project positive body language and facial expressions.
    Aural communication is the ability to listen to and actually hear what others are saying.
    Written communication refers to your skillfulness in composing text messages, reports, and other types of documents.
    Visual communication involves your ability to relay information using pictures and other visual aids.

  • Problem solving skills - Many people shirk from problems because they do not understand that companies hire employees to solve problems. Glitches, bumps in the road, and stumbling blocks are a part of the job. The ability to use your knowledge to find answers to pressing problems and formulate workable solutions will demonstrate that you can handle, and excel in your job.
  • Work ethic - While you may have a manager, companies do not like to spend time micromanaging employees. They expect you to be responsible and do the job that you are getting paid to do, which includes being punctual when you arrive at work, meeting deadlines, and making sure that your work is error free. Going the extra mile shows that you are committed to performing your work with excellence.
  • Flexibility/adaptability - In the 21st century, companies need to change at the speed of light to remain competitive. So, they want employees who can also shift gears or change direction as needed. Also, while the economy may be recovering, many companies are not fully staffed, so they want employees who can wear more than one hat and serve in more than one role.
  • Interpersonal skills - This is a broad category of “people skills” and includes the ability to build and maintain relationships, develop rapport, and use diplomacy. It also includes the ability to give and receive constructive criticism, be tolerant and respectful regarding the opinions of others, and empathise with them.
  • Soft skills are personal attributes that enable someone to interact effectively and harmoniously with other people. Other describe soft skills as:

  • Life skills
  • Acumen
  • Basic skills
  • Experience
  • Interpersonal skill
  • Psychosocial skills
  • Savvy
  • Shrewdness
  • Smarts
  • Social skills
  • Survival skills
  • Fundamentals
  • People skills
  • Communication skills.
  • Creativity is “the single most important soft skill in the world for all business today to master,'' says LinkedIn of their results.

    Mark Cuban, one of America’s most successful businessmen and investors, agrees. In an interview with Bloomberg TV, Cuban said he worries that many jobs people consider to be safe simply will not exist in a few years due to automation, and being able to think creatively will be key to survival.

    Soft skills include any skills that can be classified as a personality trait or habit. Interpersonal skills and communication skills are more specific categories of soft skills that many employers look for in job candidates.

    There are many soft skills that you could list on your resume (curriculum vitae) or cover letter. Some of the most sought-after soft skills include:

  • Effective communication skills
  • Teamwork
  • Dependability
  • Adaptability
  • Conflict resolution
  • Flexibility
  • Leadership
  • Problem-solving
  • Research
  • Social skills
  • Creativity
  • Work ethic
  • Integrity.
  • Broad types of soft skills, which you can read more about below, include:

  • Communication
  • Problem-solving
  • Creativity
  • Adaptability
  • Work ethic.
  • To find out more about the crucial soft skills you need, sign up for our FREE online soft skills training course below:

    Click here to sign up for our FREE soft skills online course.

    FREE Soft Skills Training - FREE Online Course - The Mandatory Training Group UK -

    FREE Soft Skills Training - FREE Online Course - CPDUK Accredited.

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