FAQ's - The Mandatory Training Group

                                             What our customers frequently ask...       

                                                         The Mandatory Training Group


                               For additional support, please call our support team on: 02476100090

In health and social care, mandatory training is often defined as the training that is required, based upon the responsibility for medical, nursing and care staff to work in a safe manner. Simply put, mandatory training refers to the compulsory training that is required for employees to carry out their duties safely and effectively. Many organisations deliver mandatory training as part of their routine induction training, then as required thereafter. This may be annually, or every 2-3 years. This may then be referred to as 'mandatory training update' or 'refresher' mandatory training.
The Mandatory Training Group’s ecommerce website is easy to use; simply click the ‘buy now’ button on your desired training course, you will then be re-directed to a ‘shopping basket’ page. From this page, you can either increase the quantity of licenses you are purchasing for that course, add additional courses to your basket or go to the checkout page. Please note: If you are buying courses on behalf of someone else, please specify in the notes section on the ‘shopping basket’ page. This is clearly labelled to aid the user. Once at the checkout page, simply fill in the required fields and add your debit/credit card details. (There are diagrams and guides on checkout page to help the user). Our website is SSL certified, meaning it has very tight security checks. Our payment gateways are also secure and monitored regularly. We also do website scans daily with McAfee. We have dedicated email and telephone support lines to aid any users, whether pre or post purchase. E: bookings@mandatorytraining.co.uk or T: 02476100090
The Mandatory Training Group are an accredited provider of online and face to face training courses. The Mandatory Training Group are an approved training centre with Training Qualifications UK (TQUK), a national delivery partner for health with the National Skills Academy (NSA) for Health and provide Ofqual regulated courses. All our statutory and mandatory training courses meet the NHS and Care Quality Commission (CQC) requirements for e learning for healthcare.
The Mandatory Training Group offer all health and social care organisations, large and small a free blended learning environment (BLE0 with access to over 50 accredited online courses. The online system enables employers to manage staff compliance, upload company files & policies, download & extract online training reports as well as manging candidate’s certificates in ONE dedicated account (on our online learning portal). The Mandatory Training Group offer competitive pricing to support and develop all clients, regardless of size and brand name.
The Mandatory Training Group’s eLearning portal offers advanced methods on managing your candidates and staff. As a client you have the power to; • access your free blended learning environment; • track learner progress; • download online training reports on all registered users; • block certificate download to users; • download candidate certificates as; and • when they complete an online course and send messages to your leaners.
The Mandatory Training Group do not charge health and social care organisations additional fees for certification for their learners. Training certificates are FREE of charge. Clients also have the option to BLOCK their candidates from accessing their certificates upon completion of a module. The mandatory training certificate awarded states the guidelines the course is aligned to, including; Skills for Health aligned courses, GMC, NMC and Resuscitation Council (UK). The certificate also displays The Mandatory Training Groups accreditations and affiliates, including; The National Skills Academy delivery partner, Training Qualifications UK approved centre recognition (OfQual approved) and Association of Healthcare Trainers (AOHT) membership.
The Mandatory Training Group’s training certificates have a 100% success rate when submitted to all agencies, NHS recruitment framewrosk (LPP, THE, Talent HCM etc) NHS banks and NHS Trusts nationwide, as well as nursing care homes, residential homes and other social care providers. The online courses are accepted by the NHS, Care Quality Commission and Ofsted. This means that no matter where you submit your certificate, it will always be accepted.
Depending on the mandatory training package you select from The Mandatory Training Group’s online course packages and your relative experience in your job role, it can take from a few hours to a couple of days.
The Mandatory Training Group offer a competitive pricing system to all health and social care organisations – this includes new and existing clients. If an organisation is purchasing online learning for several candidates staff members, The Mandatory Training Group offer cost effective health and social care learning solutions to support clients needing online compliance training.
All of The Mandatory Training Groups mandatory training courses for health and social care are aligned to the requirements set by the Skills for Health’s UK Core Skills Training Framework (CSTF).


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