This online Non-Clinical Conflict Resolution training course covers the following:

• Introduction
• Chapter 1 – Key definitions
• Chapter 2 – Causes of conflict
• Chapter 3 – Assault
• Chapter 4 – Avoiding conflict
• Chapter 5 – Recognising non-verbal signs
• Chapter 6 – Communication breakdown
• Chapter 7 – De-escalation
• Chapter 8 – Lone working
• Chapter 9 – Dealing with a conflict situation
• Chapter 10 – Your personal safety
• Chapter 11 – Module summary.

This Non-Clinical Conflict Resolution e-learning course is suitable for the following:

• Factory workers
• Care homes staff
• Domiciliary
• Residential staff
• Health and social care staff
• Carers
• Hospital clerks
• Cleaners.

The aims of this Non-Clinical Conflict Resolution eLearning course are to:

• Assist you in appreciating that conflict is unavoidable in any work setting but can be resolved amicably.
• Understand the role of communication in conflict resolution.
• Know the different ways of resolving disputes in the workplace for the creation of a conducive work environment.

On completion of this online Non-Clinical Conflict Resolution training course, the learner will be able to:

• Outline the causes and effects of violence and conflict in the workplace.
• Describe the different ways of dealing with conflict and violence at work.
• State the role of effective communication in the effort to reduce the occurrence of conflict at work.
• Point out the need for risk assessments as a measure to mitigate violence and conflict at workplaces.
• Explain the need for support to victims of violence and conflict at workplaces.

On completion of this online Non-Clinical Conflict Resolution training course, the learner will be able to:

• List the most common causes of conflict.
• Describe the different types of assault, why they occur and the most appropriate ways of dealing with it.
• State how different types of communication can affect a conflict situation.
• Justify keeping a safe distance in conflict situations.
• Describe the importance of a positive attitude in resolving conflicts and violence at workplaces.
• Explain the need to provide support to those directly affected by a violent incident.
• Identify sources of support within your organisation.

Non-Clinical Conflict Resolution - Online Training Course - Level 1 - CPDUK Accredited.