Mandatory Training Courses for Healthcare Professionals & Providers -   Mandatory Training Courses for Healthcare & Social Care Providers - Statutory & Mandatory Training Courses for Healthcare & Social Care Professionals. 

Mandatory Training Courses for Healthcare Professionals & Providers

Welcome to The Mandatory Training Group's online mandatory training courses for healthcare & social care providers. 

Here at The Mandatory Training Group, we get many calls and email requests from various healthcare and social care organisations across the UK wanting to know more about statutory and mandatory training. We have compiled below some questions and answers relating to mandatory and statutory training for health and social care providers. 

Mandatory Training For Healthcare & Social Care Professionals

Providing statutory and mandatory training is a key investment by NHS Trusts and private healthcare employers. Despite the current budget constraints and time concerns, mandatory training courses for healthcare & social care professionals can play a crucial role in ensuring a high level of care to patients. The Mandatory Training Group outlines guidance across health care and social care sectors, and provides tips for sector specialisms. To find quality mandatory training courses for healthcare & social care providers, search here on The Mandatory Training Groups CPD Skills Platform website.

What does mandatory training mean?

Many healthcare and social care organisations use the term mandatory training as a ‘catch all’ term to cover mandatory and statutory training. The Royal College of Nursing (RCN) have provided a useful distinction between these terms as follows:

What is statutory training?

Statutory training is the training which an organisation is legally required to provide to their employees as defined by law or where a statutory body has instructed organisations to provide the training on the basis of legislation.

What is mandatory training?

Mandatory training is the training that is determined as essential by an organisation for the safe and efficient running in order to reduce organisational risks and comply with policies and guidelines. 

We will be using 'mandatory training' as the 'catch all' phrase to refer to both statutory training and mandatory training for healthcare and social care providers. 

What are the HSE requirements for statutory/mandatory training?

The Health and Safety Executive (HSE) provides guidance on health and safety issues to all sectors across the UK. All healthcare and social care providers in the UK are required to provide induction training for all their clinical and non-clinical staff. Induction training for health & social care professionals should cover all the core statutory training subjects, including:

  • Health and safety at work
  • Risk assessments 
  • Control of substances hazardous to health (COSHH) regulations
  • Reporting of injuries, diseases and dangerous occurrences regulations (RIDDOR)
  • Fire safety and fire evacuation

Resuscitation Council (UK) Guidance for mandatory training

The Resuscitation Council (UK) exists to promote high-quality, scientific, resuscitation guidelines that are applicable to everybody, and to contribute to saving life through education, training, research and collaboration. 

They achieve this by: 

  • Developing guidelines, standards and educational materials for resuscitation
  • Influencing resuscitation policy and practice by maintaining standards
  • Supporting research into resuscitation
  • Building the resuscitation community to foster good working relations between all involved in resuscitation
  • Capturing and putting evidence into practice.

The Mandatory Training Group provides a wide range of resuscitation courses and programs that are delivered by Resuscitation Council (UK) certified trainers and assessors. 

The most popular mandatory resuscitation training courses include:

  • Adult Life Support Courses
    • ALS - Advanced Life Support course
    • e-ALS - Advanced Life Support e-learning course
    • ALS - Advanced Life Support (modular) course
    • ALS - Advanced Life Support (recertification) course
    • ILS - Immediate Life Support course
    • ILS - Immediate Life Support recertification course
    • FEEL - Focused Echocardiography in Emergency Life Support course
    • Adult Basic Life Support course
  • Paediatric Life Support Courses
    • EPALS - European Paediatric Advanced Life Support course
    • EPALS - European Paediatric Advanced Life Support (recertification) course
    • PILS - Paediatric Immediate Life Support course
    • PILS - Paediatric Immediate Life Support (recertification) course
    • Paediatric Basic Life Support course
  • Newborn Life Support Courses
    • NLS - Newborn Life Support course
    • ARNI - Advanced Resuscitation of the Newborn Infant course
    • Newborn Basic Life Support course
  • Instructor Courses
    • GIC - Generic Instructor Course
    • ILSi - Immediate Life Support Instructor course

Resuscitation Council (UK) and Skills for Health Core Skills Training Framework

The Resuscitation Council (UK) acknowledged that the Skills for Health 'UK Core Skills Training Framework' was developed to assist healthcare and social care employers to address the statutory and mandatory training needs of their organisations.

The Resuscitation Council (UK) confirmed that they were consulted by Skills for Health, but noted that they were not responsible for the final content of the Core Skills Training Framework. The Resuscitation Council (UK) noted that the Skills for Health Core Skills Training Framework was broadly in line with the minimum training standards recommended by the RC (UK) in its Quality Standards for Cardiopulmonary Resuscitation Practice and Training.

All of The Mandatory Training Group's resuscitation trainers are members of Resuscitation Council (UK), as well as other UK healthcare professionals' registers. As such, The Mandatory Training Group follows the resuscitation training pathways set by Resuscitation Council (UK). 

Care Quality Commission and mandatory training

There are no specific CQC mandatory training requirements for healthcare and social care providers. CQC does not have a list of mandatory training for health and social care services.

This is because exact mandatory training requirements will depend on the role and specific responsibilities of each health and social care provider and the needs of the people using the service. Ultimately the employer is responsible for determining what mandatory training, and additional training that their staff need to meet the needs of their patients or service users.

CQC inspectors look at staff training under their key question of how effective a healthcare or social care provider is. Key line of enquiry (KLOE) E3 specifically considers whether “staff have the skills, knowledge and experience to deliver effective care and treatment”.

All healthcare and social care providers are required, under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 to meet CQC Regulation 18. Healthcare and social care providers must have sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of the people using the service at all times. 

During an inspection, the CQC team will look at whether staff have the right qualifications, skills, knowledge and experience to do their job:

  • when they start their employment
  • when they take on new responsibilities
  • on an ongoing basis.

CQC also looks at how the provider identifies the learning needs of staff; and whether they have appropriate training to meet their learning needs and to cover the scope of their work.

Is there a list of mandatory training courses required by CQC?

CQC do not have a definitive list of mandatory training for health and social care providers. However, there are expectations that service providers will covers the following core mandatory training modules at the appropriate level depending on specific job roles:

  • Resuscitation/Basic Life Support/First Aid at Work
  • Infection Prevention and Control
  • Fire Safety
  • Mental Capacity Act 2005
  • Deprivation of Liberty Safeguards (DoLS)
  • Safeguarding Adults at Risk
  • Safeguarding Children

Health and social care providers also need to consider their legislative obligations, such as the 'Health and Safety at Work etc. Act' and other relevant UK laws. These requirements can be met by providing adequate induction and refresher training, commonly referred to as 'statutory training'. 

CQC could also ask healthcare and social care providers to demonstrate training for clinical staff linked to their specific clinical responsibilities. For nursing staff working in a GP practice, for example, this could be taking samples for the cervical screening programme, administering vaccines and for extended roles in treating minor illness and long-term conditions

Skills for Health UK Core Skills Training Framework (CSTF)

Skills for Health developed the UK Core Skills Training framework (CSTF) to help harmonise mandatory training for NHS staff and healthcare workers in the private sector. Click on the link below to access the CSTF:

Skills for Health Statutory/Mandatory Core Skills Training Framework

In addition to their local mandatory training policies, healthcare and social care providers can use the Core Skills Training Framework to structure their training courses. 

Which subjects are covered in the Core Skills Training Framework?

The Skills for Health Statutory/Mandatory Core Skills Training Framework (CSTF) covers the following training subjects:

  • CSTF Health, Safety and Welfare
  • CSTF Fire Safety
  • CSTF Infection Prevention and Control - Level 1 & 2
  • CSTF Moving and Handling - Level 1 & 2
  • CSTF NHS Conflict Resolution
    • Violence and aggression (Wales)
  • CSTF Information Governance (IG)/Data Security Awareness
    • Information governance (Scotland)
    • Information governance (Wales)
  • CSTF Equality, Diversity and Human Rights
    • Equality, diversity and human rights (Scotland
  • CSTF Safeguarding Children - Level 1, 2 & 3 
  • CSTF Safeguarding Adults - Level 1, 2 & 3
  • CSTF Resuscitation Level 1
  • CSTF Resuscitation - Level 2 - Adult Basic Life Support
  • CSTF Resuscitation - Level 3 - Adult Immediate Life Support

In most cases, the Skills for Health mandatory training courses are completed using a combination of classroom and online mandatory training. Healthcare and social care professionals are usually required to attend classroom-based training for resuscitation and moving and handling of people. The rest of the Core Skills Training Framework statutory/mandatory training subjects can be completed online using an e-learning platform (learning management system/LMS). 

Optional Skills for Health aligned training modules 

In addition to the Skills for Health aligned Core Skills Training Framework subjects above, healthcare and social care professionals who work with neonates, infants and children are also required to complete the following mandatory training courses:

  • CSTF Resuscitation - Level 2 - Paediatric Basic Life Support
  • CSTF Resuscitation - Level 3 - Paediatric Immediate Life Support
  • CSTF Resuscitation - Level 2 - New-born Basic Life Support
  • CSTF Resuscitation - Level 3 - New-born Immediate Life Support

Additional Skills for Health aligned mandatory training modules

The Skills for Health Core Skills Training Framework provides guidance on how often the often the statutory/mandatory training subjects should be completed. Many healthcare and social care providers ask their staff to complete the following training modules every 3 years:

  • CSTF Health, Safety & Welfare
  • CSTF Equality, Diversity & Human Rights
  • CSTF Safeguarding Children Level 1 & 2
  • CSTF Preventing Radicalisation

Skills for Health role specific mandatory training

Some of the Skills for Health mandatory/statutory training subjects are role specific and vary in frequency. The following e-learning modules are available for healthcare and social care professionals who require them:

  • CSTF Blood Component Transfusion (Safe Handling of Blood Products) 
  • CSTF Safeguarding Children Level 3
  • Safeguarding Adults at Risk Level 3
  • Food Hygiene/Food Safety 
  • Medication Management/Safe Handling of Medicines 
  • Avoiding Restraint Physical Restraint Awareness
  • Managing Risk, Minimising Restraint (Avoiding Restraint/Physical Restraint Awareness)

Skills for Health Clinical/Care UK Core Skills Training Framework

The Mandatory Training Group has developed the following mandatory training modules in line with Skills for Health's Clinical/Care UK Core Skills Training Framework:

  • Your Healthcare Career
  • Duty of Care
  • Privacy & Dignity
  • Person Centred Care
  • Communication
  • Consent
  • Fluids & Nutrition
  • Dementia Awareness

Click here to find out more about the Skills for Health Clinical/Care UK Core Skills Training Framework

The SKills for Health CSTF mandatory training subjects above primarily cover the provision of mandatory training for healthcare and social care providers in England. There are additional learning outcomes for health and social care providers in Wales, Scotland and Northern Ireland. 

Click here to see the full mandatory training requirements for healthcare and social care providers in England, Wales and Scotland

The subjects in the core skills training framework are essential for the smooth, efficient and effective running of any healthcare or social care organisation. Whether health and social care staff are being trained for the first time (induction training) or are having their skills refreshed (mandatory refresher training), this knowledge and the techniques provided all hold vital importance in the safety and level of care provided to patients.

The Mandatory Training Group have also launched specialist core skills training frameworks in the following topics (in line with Skills for Health; Health Educatuion England (HEE), Skills for Care and Care Quality Commission (CQC) requirements for mandatory training:

Mandatory Training Adapted to the Workplace

In addition to the guidelines from Skills for Health’s UK Core Skills Framework, mandatory training for healthcare and social care providers needs to adapt to the needs of the individual workplace, with local training guidelines available for specialist health and care sectors. 

So what topics should be covered in the mandatory training courses?

The Mandatory Training Group has developed mandatory training courses for healthcare & social care providers, including NHS Trusts, private hospitals and other healthcare providers, care homes, residential homes, domiciliary care agencies, locum medical and healthcare agencies, nursing and care agencies among many other. 

Our statutory and mandatory training courses cover the following core training modules:

  • Health and Safety at Work
  • Control of Substances Hazardous to Health (COSHH)
  • Reporting Injuries Hazardous to Health Regulations (RIDDOR)
  • Information Governance & Data Security Awareness 
  • Fire Safety Awareness
  • Infection Prevention and Control 
  • Food Hygiene/Food Safety
  • Manual Handling Objects & Moving and Handling of People
  • Basic Life Support/Cardiopulmonary Resuscitation 
  • Equality, Diversity and Human Rights
  • Safeguarding Adults at Risk 
  • Safeguarding Children
  • Conflict Resolution/Conflict Management
  • Complaints Handling 
  • Lone Working

Mandatory Training & the Care Certificate

Many healthcare and social care providers often wonder whether the Care Certificate is the same or part of the mandatory training requirements for health and social care professionals. We will outline what the Care Certificate means for healthcare and social care providers below. 

So what is the Care Certificate?

The Care Certificate is a set standards for health and social care workers. It was produced with the aim of standardising introductory skills, knowledge and behaviours for all new healthcare and social care support workers. The goal of the Care Certificate is to ensure compassionate, safe and high quality care for all patients and service users. More information about the Care Certificate can be found here.

What is the background to the Care Certificate?

Following, the scandal at Mid Staffordshire NHS Trust, the 2013 Cavendish Review found that preparation of healthcare assistants and other health and social care support workers for their roles providing care was inconsistent. The report recommended the development of a Certificate of Fundamental Care, which resulted in the “Care Certificate” for healthcare and social care support workers. 

The Care Certificate is primarily aimed at new health and social care support workers as part of an induction. This induction can also include statutory and mandatory training courses to avoid overlapping with the Care Certificate standards.

So, is the Care Certificate mandatory?

The Care Certificate mandatory per se, but there is still an expectation that all healthcare and social care providers cover the Care Certificate standards as part of their induction training for new staff. The Care Quality Commission (CQC) will look to ensure that whatever the organisation is doing with its training that covers the requirements of the Care Certificate.

Which healthcare & social care staff should complete the Care Certificate?

This primary audience for the Care Certificate is 'Healthcare Support Workers' or 'Adult Social Care Workers', commonly referred to as 'Health and Social Care Support Workers'.  This group includes 'Health Care Assistants (HCAs)', Assistant Practitioners, Care Support Workers and those giving support to clinical roles in the NHS where they have direct contact with patients. “Care Support Workers” includes any of the following:

  • Health Care Assistants (HCAs)
  • Assistant Practitioners
  • Those giving support to clinical roles with direct patient contact
Care Support Workers may also include the following:
  • Adult Social Care workers in residential, nursing homes and hospices.
  • Home care workers,
  • Domiciliary care staff

Other social care roles include:

  • Caring volunteers
  • Porters
  • Cooks
  • Drivers with direct contact with patients/ service users.

Mandatory Training for Care Homes

In care homes, mandatory training and education of both nurses and care assistants is essential. It is important that high quality care is delivered, standards are maintained and that nursing & care staff are motivated. This also goes for residential homes, where care is primarily delivered by care assistants under supervision from senior care assistants and management teams. 

Our experience working with many nursing homes and residential homes across the UK have shown that care home staff are sometimes reluctant to participate in mandatory training. Any training provided to care home staff, whether mandatory/statutory or other specific social care training should be taken as a positive to help improve the care staff provide and quality of their service overall. 

Care homes provide essential care services to vulnerable individuals and the quality of care provided is largely determined by the competencies of care staff within the service, many of whom are care assistants or support workers.

The Care Standards Act 2000 (Standard 28) requires adequate training for social care staff working in care homes. Many care homes in England typically deliver their mandatory training over three days, whether as induction training or annual mandatory training refresher for care home staff.

Who determines what mandatory training care home staff undertake? 

There are no specific requirements or lists of mandatory training for nursing or residential homes. It is up to the individual health/social care provider to ensure that their care home staff are qualified, experienced and competent.

The training subjects covered in the mandatory training will typically be in line with the Care Certificate. Many care homes provide additional training for for subjects such as Control of Substances Hazardous to Health (COSHH), Caldicott Principles and Food Hygiene/Food Safety. Many nursing and care staff working in care homes often go beyond the role of nursing to provide extra support and care to residents. It is therefore essential that all nursing and care staff working in care homes understand their responsibilities fully and are aware of Care Quality Commission (CQC) requirements for care homes. 

In addition, knowledge of fire safety can potentially save lives in the event of an emergency within a nursing or residential care home. Also, knowledge of infection prevention and control is important in ensuring illnesses, bacteria and viruses are not spread throughout a care home, which could prove fatal with vulnerable residents. Preventing and controlling infections in care home settings also help to reduce closures, unnecessary suffering or even deaths of care home residents, and potential litigation if care home staff are found to not have completed core mandatory training subjects and other procedures expected of care home providers. 

Which mandatory training courses are commonly completed by care home staff?

To meet their CQC requirements, care homes (both nursing and residential homes) usually provide the following mandatory training courses for their nursing and care staff: 

  • Health and Safety at Work 
  • Food Hygiene/Food Safety
  • Manual Handling of Objects or/and Moving and Handling of People
  • Equality, Diversity and Human Rights 
  • Safeguarding Vulnerable Adults (Safeguarding Adults at Risk)
  • Safeguarding Children (where relevant)
  • Infection Prevention and Control
  • Emergency First Aid at Work/Basic Life Support 

Mandatory Training for Hospices 

Hospices are also required to provide statutory and mandatory training for their nursing and care staff, whether working part-time or full time. In many hospices across the UK, most hospices have large numbers of volunteer staff who work on a part-time basis. Hospices are required to also provide mandatory training to volunteer staff. 

How do hospices provide mandatory training?

Hospices usually provide a combination of classroom-based and online mandatory training. In some cases, they will provide classroom training, covering the key theoretical and practical aspects, then ask their staff to go through physical folders that contain all the materials for mandatory training.

Some hospices require their clinical staff undertake 3 days of mandatory training annually. Two of these mandatory training days are delivered as classroom/face to face training and one day of online mandatory training using an e-learning portal. Typically, these mandatory training courses are revised and refreshed annually to ensure that the hospice's nursing and care staff have the skills and knowledge to deliver safe, effective, and compassionate care.

Some hospices provide mandatory training workbooks in a physical folder. These training folders are usually designed to assist nursing and care staff in completing their mandatory training in a structured way. These mandatory training folders may contain workbooks for each training module that are matched against current UK legislation, CQC outcomes and best practice guidance. Each of the mandatory training workbooks will have a knowledge assessment with questions relating directly to the session content. On successful completion of these assessments, senior staff will then certify staff members as having completed their mandatory training. 

Which training courses should be completed by hospice nursing & care staff?

There are no specific CQC requirements relating to mandatory training for hospice staff. Each hospice is expected to carry out its own staff needs assessment and provide mandatory training in line with the needs of their patients/service users. 

However, mandatory training for hospices typically include the following subjects (may differ for clinical and non-clinical staff):

  • Health & Safety at Work 
  • Fire Safety and Evacuation
  • Resuscitation, including:
    • Basic Life Support
    • Cardiopulmonary Resuscitation
    • Anaphylaxis
    • Safe use of an Automated External Defibrillator (AED)
  • People Manual Handling & Manual Handling of Objects 
  • Infection Prevention and Control
  • Safe Handling of Medicines 
  • Safeguarding Vulnerable Adults (Safeguarding Adults at Risk)
  • Equality, Diversity and Human Rights
  • Spiritual Support
  • Working with Families 
  • Bereavement Support 
  • Communication Skills 

The hospice mandatory training courses above may include a combination of online learning and interactive workshops where nursing and care staff are expected to participate in activities, demonstrations and simulations, as well as being assessed for their competencies. 

Additional training requirements for hospices

In addition to the mandatory training courses above, there are several classroom or on-line training modules that nursing and care staff can complete that support the classroom workshop days. The additional online mandatory training courses for hospices include:

  • Mental Capacity Act 2005
  • Deprivation of Liberty Safeguards (DoLS)
  • Information Governance (IG)/Data Security and Awareness
  • Risk Assessments
  • Control of Substances Hazardous to Health (COSHH)
  • Complaints Handling
  • Conflict Resolution/Conflict Management 

Mandatory Training for GP Surgeries

The CQC classifies GP services and those providers who provide general practice services (GPs), walk-in centres and out-of-hours services. There is no specific requirement or list of mandatory training courses for GPs, practice nurses, and other clinical and non-clinical staff working in GP practices, out-of-hours-services and walk-in centres. 

Some Clinical Commissioning Groups (CCGs) structure their mandatory training courses in line with the Skills for Health Core Skills Training, while some GP surgeries will have their own strategies in place for their doctors and nurses. It is expected that each GP service has in place a structured statutory/mandatory training format that takes into account the needs of the practice (service users/patients) and also their practice staff. 

Is there guidance for GP service mandatory training? 

It is specified under the Health and Social Care Act 2008 that all healthcare providers (including GP services), will have sufficient numbers of staff who are suitably qualified, skilled, and experienced for the visitors to the practice at all times.

Typically, there is an expectation from CQC that all GP services should provide mandatory training in the following subjects (at the appropriate levels for job roles):

  • Resuscitation/Basic Life Support
  • Infection Prevention and Control
  • Fire Safety/Fire Evacuation
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards (DoLS)
  • Safeguarding Children
  • Safeguarding Vulnerable Adults (Safeguarding Adults at Risk) 
  • Information Governance (IG)/Data Safety Awareness 

GP services can complete mandatory training in the best ways they see fit, including, workshops and classroom training; online mandatory training or a combination of both. 

CQC will undertake inspections of GP services to check that staff have the necessary qualifications and skills. They will also check when each of the GP service staff started their employment, what responsibilities they hold, and how the healthcare provider (GP practice/service) has been seeking to meet the learning needs of their clinical and non-clinical staff. As part of their inspection, CQC will also examine what training has been held/completed (including statutory and mandatory training), and whether they can see evidence of this training. They may also ask for this to be demonstrated to them.

Mandatory training for walk-in and out-of-hours services

As noted above, walk-in and out-of-hours services are inspected by CQC as 'GP services'. Again, there are no specific mandatory training requirements of training lists that should be completed by clinical and non-clinical staff working in walk-in and out-of-hours services. Each of these walk-in and out-of-hours services have to carry out needs assessments and establish the mandatory training requirements for their staff in line with the services they provide. 

However, mandatory training for walk-in and out-of-hours services typically include the following training modules (depending on job roles):

  • Fire Safety/Fire Evacuation
  • Resuscitation/Basic Life Support
  • Infection Prevention and Control
  • Information Governance (IG)/Data Safety Awareness 
  • Safeguarding Children
  • Safeguarding Vulnerable Adults (Safeguarding Adults at Risk) 
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards (DoLS)
  • Moving and Handling of People and/or Manual Handling of Objects 

Walk-in and out-of-hours services can deliver mandatory training to their staff in the format they deem most appropriate. Typically, resuscitation.basic life support training is delivered using the classroom format, while the other mandatory training subjects can be completed online.  

Mandatory Training for Nurses, Doctors and Healthcare Staff

Some doctors, nurses and allied health professionals (AHPs) work independently or through service companies.They may work full-time, part-time or on an ad-hoc basis with various healthcare and/or social care providers. Individual healthcare and social care professionals have a responsibility to ensure that they undertake the necessary statutory and mandatory training to work safely in different environments. 

CQC inspectors check levels of training for all staff, including temporary workers, agency nurses, locum doctors or other health and social care professionals. They want to ensure that all staff (clinical and non-clinical workers) are considered to be experienced, knowledgeable, responsible, qualified, competent, and skilled. Health and social care professionals may be required to demonstrate these skills during an inspection, for example, showing that they can administer a vaccine, take samples for the cervical screening programme, take a blood sample, treat minor illnesses, explain the fire safety and evacuation procedures, or demonstrate safe moving and handling of patients.

Professional organisations such as the British Medical Association (BMA), Royal College of Nursing (RCN), Health and Care Professions Council (HCPC) provide guidance on mandatory training to doctors, registered nurses and midwives and allied health professionals respectively. 

As part of their induction training, all medical, nursing and healthcare staff are required to complete the health and safety awareness and training (commonly

  • Awareness of the local health and safety policies and procedures
  • Awareness of the control of substances hazardous to health (COSHH)
  • When and how to report injuries, diseases and dangerous occurrences (RIDDOR)
  • Fire safety awareness and evacuation procedures 
  • Manual handling of objects 
  • Basic risk assessment, including clinical risk assessments where relevant
  • Annual updates in essential areas of fire safety and manual handling (usually part of the annual mandatory refresher training)

Additional mandatory training for doctors, nurses and healthcare staff usually includes (dependent on the clinical area and job roles):

  • Infection prevention and control
  • Information governance (IG)/Data security awareness 
  • Mental Capacity Act 2005
  • Deprivation of Liberty Safeguards (DoLS)
  • Safeguarding vulnerable adults/Safeguarding adults at risk 
  • Safe handling of medicines 
  • Complaints handling
  • Conflict resolution (managing violence and aggression in some settings)
  • Consent
  • Display and screen equipment (DSE)
  • Bullying and harassment at work 
  • Incident reporting

Mandatory training requirements for nurses, doctors and healthcare workers differ depending on their specific job role and the patients they are looking after. 

Mandatory training requirements for allied health professionals (AHPs)

Allied Health Professions (AHPs) are a distinct group of health professionals who apply their expertise to prevent disease transmission, diagnose, treat and rehabilitate people of all ages and all specialties. Together with a range of technical and support staff they may deliver direct patient care, rehabilitation, treatment, diagnostics and health improvement interventions to restore and maintain optimal physical, sensory, psychological, cognitive and social functions. Allied health professions include the following:

  • Anesthesia technician
  • Anesthesiologist assistant
  • Art therapist/art psychotherapist
  • Athletic trainer
  • Audiologist
  • Autotransfusionist
  • Cardiovascular technologist
  • Clinical laboratory scientist
  • Clinical neurophysiology
  • Clinical officer
  • Dental hygienist
  • Dietitian/nutritionist
  • Electrocardiogram technician
  • Emergency medical technician
  • Environmental health officer
  • Exercise physiologist
  • Lactation consultant
  • Medical assistant
  • Medical coder
  • Medical interpreter
  • Medical laboratory scientist
  • Medical radiation scientist
  • Medical transcriptionist
  • Music therapist
  • Occupational therapist
  • Operating department practitioner
  • Optometrist
  • Orthoptist
  • Orthotist/prosthetist
  • Paramedic
  • Pedorthist
  • Perfusionist
  • Phlebotomist
  • Physical therapist/physiotherapist
  • Physician Assistant
  • Podiatrist
  • Public health epidemiologist
  • Radiographer (including specialist radiographers e.g. angiographer, mammographer, etc.)
  • Radiotherapist/radiation therapist/medical dosimetrist
  • Recreational therapist
  • Rehabilitation counselor
  • Renal dialysis technologist
  • Respiratory therapist
  • Social workers
  • Sonographer (often, but not always, state-registered radiographers)
  • Speech and language pathologist
  • Sterile processing technician
  • Surgical technologist

Mandatory training requirements for allied health professions differ depending on their specific job roles and the areas which they work.

The Mandatory Training Group has developed mandatory training courses for allied health professionals in the NHS and private health and social care sectors. Our mandatory and statutory training courses for allied health professions includes the following core subjects:

  • Health and Safety at Work
  • Fire Safety Awareness/Evacuation Procedures 
  • Control of Substances Hazardous to Health (COSHH)
  • Infection Prevention and Control
  • Food Hygiene/Food Safety 
  • Lone Working and Home Visits 
  • Manual Handling of Objects and/or Moving and Handling of People 
  • Resuscitation/Basic Life Support 
  • Information Governance (IG)/Data Safety Awareness 
  • Conflict Management/NHS Conflict Resolution
  • Complaints Handling 
  • Equality, Diversity and Human Rights 
  • Safeguarding Vulnerable Adults/Safeguarding Adults at Risk 
  • Safeguarding Children

Mandatory training for health and social care agencies and locum agency workers

There are many agency and locum workers working in NHS Trusts, private hospitals, care homes, mental health, HM prisons and other community services. Typically, this group of healthcare professionals include the following:

  • Agency nurses
  • Locum doctors 
  • Locum allied health professionals
  • Agency healthcare assistants (HCAs)
  • Health & social care support workers working in domiciliary care settings 

Agency and bank worker essential training

Your contract with the temporary work agency should outline your right to access essential/ mandatory training to ensure you work in a safe manner. Common training areas covered should include:

  • data protection
  • health and safety at work
  • control of substances hazardous to health (COSHH)
  • fire safety awareness
  • infection control
  • manual handling
  • lone working
  • safeguarding vulnerable adults
  • safeguarding children.

Agency and bank workers do not have the statutory right to request ‘time to train’ or paid time off to study.

Mandatory training for NHS framework agency nurses & locum workers

Most nursing agencies and locum medical/healthcare agencies supplying health and social care staff through NHS purchasing frameworks now require their staff to complete Skills for Health Statutory/Mandatory Core Skills Training Framework statutory/mandatory training.

CSTF aligned mandatory training for agency and locum workers covers the following training subjects:

  • CSTF NHS Conflict Resolution
    • Violence and aggression (Wales)
  • CSTF Information Governance (IG)/Data Security Awareness
    • Information governance (Scotland)
    • Information governance (Wales)
  • CSTF Equality, Diversity and Human Rights
    • Equality, diversity and human rights (Scotland
  • CSTF Safeguarding Children - Level 1, 2 & 3 
  • CSTF Safeguarding Adults - Level 1, 2 & 3
  • CSTF Resuscitation Level 1
  • CSTF Resuscitation - Level 2 - Adult Basic Life Support
  • CSTF Resuscitation - Level 3 - Adult Immediate Life Support
  • CSTF Health, Safety and Welfare
  • CSTF Fire Safety
  • CSTF Infection Prevention and Control - Level 1 & 2
  • CSTF Moving and Handling - Level 1 & 2

Mandatory training for non-framework agency nurses and care agency staff

The Mandatory Training Group has developed mandatory training packages for nursing/care agencies that do not supply staff through NHS framework agencies. This 'non-framework' mandatory training is also suitable for domiciliary care workers and other private health and social care organisations. Our comprehensive statutory and mandatory training course for nursing and care staff covers the following training modules (depending on role and work setting):

  • Safeguarding Vulnerable Adults (Level 1, 2 & 3)
  • Safeguarding Children (Level 1, 2 & 3)
  • Equality, Diversity and Human Rights 
  • Health and Safety at Work
  • Control of Substances Hazardous to Health (COSHH)
  • Information Governance (IG)/Caldicott Principles/Data Security Awareness 
  • Fire Safety Awareness
  • Infection Prevention and Control
  • Food Hygiene/Food Safety Awareness 
  • Manual Handling of Objects/Moving and Handling of People 
  • Basic Life Support/Cardiopulmonary Resuscitation 
  • Conflict Management/Conflict Resolution 
  • Lone Working & Homes Visits 

Other mandatory training for agency, temporary and bank workers

Many NHS Trusts, private hospitals and other healthcare and social care providers employ agency workers, temporary staff and bank workers. Generally, agency and bank staff (including staff grade doctors, registered nurses & midwives, AHPs and health and social care support workers) should receive statutory and mandatory training free of charge.

Who pays for mandatory training?

In general, health and social care employers are expected to provide free statutory and mandatory training to all their staff. In reality though, only bank and temporary staff tend to attend mandatory training provided for free by their employers. For example, NHS staff and NHS Professionals (bank only flexible workers) can access the majority of their online mandatory training courses for free. 

In contrast, agency nurses, locum doctors and other health & social care professionals working through employment agencies tend to pay for their own statutory/mandatory training and usually self-fund any further career development. Healthcare and social care workers can seek for careers advice to help with their continuing professional development and general career development from their professional organisations, e.g. BMA for doctors and medical locums, NMC and RCN for registered nurses and midwives and HCPC for allied health professions.

Alternatively, locum, agency and temporary staff can access their statutory and mandatory training from The Mandatory Training Group's Online Skills Development Platform

Do charity and voluntary workers need mandatory training?

All healthcare and social care charities or third sector social organisations that provide services to patients/service users are required to provide mandatory and statutory training to all their staff in line with their specific job roles (including volunteers, temporary or bank staff). 

Typically, mandatory for charity workers in the healthcare and social care sectors includes the following training modules (depending on job role and service user needs):

  • Safeguarding Vulnerable Adults/Safeguarding Adults at Risk
  • Safeguarding Children
  • Equality, Diversity and Human Rights 
  • Health and Safety at Work
  • Control of Substances Hazardous to Health (COSHH)
  • Information Governance (IG)/Caldicott Principles/Data Security Awareness 
  • Fire Safety Awareness
  • Infection Prevention and Control
  • Food Hygiene/Food Safety Awareness 
  • Manual Handling of Objects/Moving and Handling of People 
  • Basic Life Support/Cardiopulmonary Resuscitation 
  • Conflict Management/Conflict Resolution 
  • Lone Working & Homes Visits 

Mandatory training for NHS & private hospitals

All NHS Trusts and independent hospitals in England are regulated by CQC. All hospitals are required to provide mandatory training, which typically includes the following training modules (role dependent and based on patient needs):

  • CSTF Health, Safety and Welfare
  • CSTF Fire Safety
  • CSTF Infection Prevention and Control - Level 1 & 2
  • CSTF Moving and Handling - Level 1 & 2
  • CSTF NHS Conflict Resolution
    • Violence and aggression (Wales)
  • CSTF Information Governance (IG)/Data Security Awareness
    • Information governance (Scotland)
    • Information governance (Wales)
  • CSTF Equality, Diversity and Human Rights
    • Equality, diversity and human rights (Scotland
  • CSTF Safeguarding Children - Level 1, 2 & 3 
  • CSTF Safeguarding Adults - Level 1, 2 & 3
  • CSTF Resuscitation Level 1
  • CSTF Resuscitation - Level 2 - Adult Basic Life Support
  • CSTF Resuscitation - Level 3 - Adult Immediate Life Support

Mandatory training for NHS & private dental services

All dental services, including NHS and private dentists are required to ensure that all their practice staff have received appropriate mandatory training to safely carry out their roles. 

The General Dental council (GDC) requirements for mandatory training

The General Dental Council (GDC) GDC is an organisation that regulates dental care professionals. The GDC ensures that these dentists and other dental practice staff meet the professional standards as set out by the GDC in order to maintain their professional registration.

To remain on the GDC register, dental care professionals must achieve and be able to demonstrate a minimum level of continuing professional development (CPD) over a period of five years. Dental care professionals included on this list by the GDC are:

  • Dentists
  • Dental Nurses
  • Dental Hygienists
  • Dental Technicians
  • Clinical Dental Technicians
  • Dental and Orthodontic Therapists.

Mandatory training requirements for dentists and other dental care professionals differ between the UK countries (England, Scotland and Wales).However, mandatory training for dentists usually involves the following:

  • Airway Management and Resuscitation
  • Medical Emergencies
  • Radiography & Radiation Protection
  • Acute Dental Problems
  • Anticoagulants and Anti-platelets
  • Caries in Children
  • Disinfection & Decontamination
  • Drug Prescribing
  • Emergency Dental Care
  • Oral Health Assessment
  • Oral Health Management of Patients at Risk of Medication-related Osteonecrosis of the Jaw
  • Periodontal Care
  • Dental Practice Management

Mandatory training for family planning and slimming clinics

CQC regulates all clinics, including family planning and slimming clinics. There are no specific mandatory training requirements for family planning and slimming clinics. Each clinical should carry out a needs assessments and determine which mandatory training courses their staff should complete. 

However, there is an expectation by CQC that all clinics should provide mandatory training in the following subjects (at the appropriate levels for job roles):

  • Mental Capacity Act
  • Deprivation of Liberty Safeguards (DoLS)
  • Safeguarding Children
  • Safeguarding Vulnerable Adults (Safeguarding Adults at Risk) 
  • Information Governance (IG)/Data Safety Awareness 
  • Resuscitation/Basic Life Support
  • Infection Prevention and Control
  • Fire Safety/Fire Evacuation

Mandatory training for home care and domiciliary care agencies

CQC regulated services in your home include home care agencies and domiciliary care providers. Mandatory training for home-care agencies and domiciliary care agencies includes the following training modules:

  • Equality, Diversity and Human Rights 
  • Safeguarding Vulnerable Adults/Safeguarding Adults at Risk 
  • Safeguarding Children
  • Health and Safety at Work
  • Fire Safety Awareness/Evacuation Procedures 
  • Control of Substances Hazardous to Health (COSHH)
  • Infection Prevention and Control
  • Food Hygiene/Food Safety 
  • Lone Working and Home Visits 
  • Manual Handling of Objects and/or Moving and Handling of People 
  • Resuscitation/Basic Life Support 
  • Information Governance (IG)/Data Safety Awareness 
  • Conflict Management/NHS Conflict Resolution
  • Complaints Handling 

Mandatory training for NHS and private sector mental health services

CQC regulates all providers of mental health services in England, including NHS Mental Health Trusts and private hospital and community-based mental health services. Statutory and mandatory training for mental health services includes most of the subjects covered in the Skills for Health's UK Core Skills Training Framework.

In addition to the Core Skills Training Framework subjects, mandatory training for mental health providers may also include the following training subjects:

  • Ligature 
  • Mental Health Act
  • Mental Capacity Act 
  • Deprivation of Liberty Safeguards (DoLS)
  • Management of Violence and Aggression (including practical sessions) - this may be delivered as any of the following depending on local policies:
    • Prevention Management of Violence and Aggression
    • Management of Aggression and Violence (MAV)
    • Management of Violence and Aggression
  • Management of Actual or Potential Aggression (MAPA)

Prevention Management of Violence and Aggression is an essential requirement for healthcare and social care professionals who work in mental health environments. It is important that management of violence and aggression training is appropriately accredited, for example, accreditation by the General Services Association (GSA) standards or the Institute of Conflict Management (ICM). 

Mandatory training for community-based health and care services

The Care Quality Commission (CQC) regulates all services in the community, including community-based health and care services. There is no set standard or list of mandatory training courses that should be completed by community-based health and care services. Health and social care professionals working in CQC regulated community-based health and care services are required to complete appropriate statutory and mandatory training in line with their job roles. 

Mandatory training for healthcare and social care professionals working in community-based health and care services usually includes the following subjects:

  • Lone Working and Home Visits 
  • Manual Handling of Objects and/or Moving and Handling of People 
  • Resuscitation/Basic Life Support 
  • Equality, Diversity and Human Rights 
  • Safeguarding Vulnerable Adults/Safeguarding Adults at Risk 
  • Safeguarding Children
  • Health and Safety at Work
  • Fire Safety Awareness/Evacuation Procedures 
  • Control of Substances Hazardous to Health (COSHH)
  • Infection Prevention and Control
  • Food Hygiene/Food Safety 

If you are unsure about the mandatory training courses required for your staff, please contact our Coventry-based Support Team. 

Mandatory Training Courses for Healthcare Professionals & Providers -   Mandatory Training Courses for Healthcare & Social Care Providers - The Mandatory Training Group UK -

 Mandatory Training Courses for Healthcare & Social Care Providers - Online CPD Accredited Courses

Mandatory Training Courses for Healthcare & Social Care Providers

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