{"title":"Managing Violence and Aggression Courses \u0026 Training","description":"\u003cp\u003e\u003cstrong\u003eManaging Violence and Aggression Courses \u0026amp; Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch1 data-end=\"64\" data-start=\"0\"\u003eManaging violence and aggression in UK health and social care\u003c\/h1\u003e\n\u003cp data-end=\"562\" data-start=\"66\"\u003eViolence and aggression in care settings is managed as a \u003cem data-end=\"165\" data-start=\"123\"\u003ewhole-system safety and governance issue,\u003c\/em\u003e not just “staff behaviour” or a one-off training topic. UK employers are expected to prevent harm \u003cem data-end=\"303\" data-start=\"266\"\u003eso far as is reasonably practicable\u003c\/em\u003e through risk assessment, controls, training, reporting, and learning. Work-related violence is commonly understood (in UK health and social care guidance) as incidents where someone is abused, threatened, or assaulted in circumstances relating to their work.\u003c\/p\u003e\n\u003ch3 data-end=\"598\" data-start=\"564\"\u003e1) Governance and legal duties\u003c\/h3\u003e\n\u003cp data-end=\"652\" data-start=\"599\"\u003eKey expectations that underpin good practice include:\u003c\/p\u003e\n\u003cul data-end=\"1573\" data-start=\"653\"\u003e\n\u003cli data-end=\"825\" data-start=\"653\"\u003e\n\u003cp data-end=\"825\" data-start=\"655\"\u003e\u003cstrong data-end=\"683\" data-start=\"655\"\u003eHealth and safety duties\u003c\/strong\u003e: assess risk, put proportionate controls in place, train\/support staff, and review after incidents (HSE guidance is a widely used benchmark).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1004\" data-start=\"826\"\u003e\n\u003cp data-end=\"1004\" data-start=\"828\"\u003e\u003cstrong data-end=\"858\" data-start=\"828\"\u003eCQC expectations (England)\u003c\/strong\u003e: providers must protect people from abuse and \u003cem data-end=\"925\" data-start=\"905\"\u003eimproper treatment\u003c\/em\u003e, including unlawful or inappropriate restraint; this is tied to Regulation 13.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1172\" data-start=\"1005\"\u003e\n\u003cp data-end=\"1172\" data-start=\"1007\"\u003e\u003cstrong data-end=\"1045\" data-start=\"1007\"\u003eRestraint and restrictive practice\u003c\/strong\u003e: should be \u003cstrong data-end=\"1072\" data-start=\"1057\"\u003elast resort\u003c\/strong\u003e, \u003cstrong data-end=\"1095\" data-start=\"1074\"\u003eleast restrictive\u003c\/strong\u003e, and clearly governed by policy, recording, oversight, and staff competence.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1393\" data-start=\"1173\"\u003e\n\u003cp data-end=\"1393\" data-start=\"1175\"\u003e\u003cstrong data-end=\"1206\" data-start=\"1175\"\u003eClinical\/community settings\u003c\/strong\u003e: good practice expects up-to-date policies and staff training that covers anticipation, prevention, de-escalation and (where relevant) breakaway techniques, tailored to risk and setting.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1573\" data-start=\"1394\"\u003e\n\u003cp data-end=\"1573\" data-start=\"1396\"\u003e\u003cstrong data-end=\"1437\" data-start=\"1396\"\u003eNHS organisational approach (England)\u003c\/strong\u003e: NHS bodies are expected to have prevention and reduction arrangements in place (leadership, data, prevention, response, and learning).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"1619\" data-start=\"1575\"\u003e2) Prevention first (primary prevention)\u003c\/h3\u003e\n\u003cp data-end=\"1686\" data-start=\"1620\"\u003eEffective services focus on reducing the likelihood of escalation:\u003c\/p\u003e\n\u003cul data-end=\"2203\" data-start=\"1687\"\u003e\n\u003cli data-end=\"1887\" data-start=\"1687\"\u003e\n\u003cp data-end=\"1887\" data-start=\"1689\"\u003e\u003cstrong data-end=\"1722\" data-start=\"1689\"\u003eService-level risk assessment\u003c\/strong\u003e: where\/when incidents occur, triggers (e.g., distress, dementia, mental ill-health, intoxication, long waits), staffing patterns, lone working and community visits.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2026\" data-start=\"1888\"\u003e\n\u003cp data-end=\"2026\" data-start=\"1890\"\u003e\u003cstrong data-end=\"1916\" data-start=\"1890\"\u003eEnvironmental controls\u003c\/strong\u003e: safe layouts, alarms\/panic buttons, secure exits, visibility, safe interview rooms, clear escalation routes.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2203\" data-start=\"2027\"\u003e\n\u003cp data-end=\"2203\" data-start=\"2029\"\u003e\u003cstrong data-end=\"2053\" data-start=\"2029\"\u003eOperational controls\u003c\/strong\u003e: appropriate staffing\/skill mix, safer appointment systems, flagging and care plans for known risks, coordinated multi-agency responses where needed.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"2266\" data-start=\"2205\"\u003e3) De-escalation and safe response (secondary prevention)\u003c\/h3\u003e\n\u003cp data-end=\"2300\" data-start=\"2267\"\u003eCommon elements of good practice:\u003c\/p\u003e\n\u003cul data-end=\"2590\" data-start=\"2301\"\u003e\n\u003cli data-end=\"2358\" data-start=\"2301\"\u003e\n\u003cp data-end=\"2358\" data-start=\"2303\"\u003e\u003cstrong data-end=\"2324\" data-start=\"2303\"\u003eEarly recognition\u003c\/strong\u003e of agitation and escalation cues.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2456\" data-start=\"2359\"\u003e\n\u003cp data-end=\"2456\" data-start=\"2361\"\u003e\u003cstrong data-end=\"2396\" data-start=\"2361\"\u003eCommunication and de-escalation\u003c\/strong\u003e approaches that prioritise dignity and reduction of threat.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2516\" data-start=\"2457\"\u003e\n\u003cp data-end=\"2516\" data-start=\"2459\"\u003e\u003cstrong data-end=\"2479\" data-start=\"2459\"\u003eCalling for help\u003c\/strong\u003e early; clear roles during incidents.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2590\" data-start=\"2517\"\u003e\n\u003cp data-end=\"2590\" data-start=\"2519\"\u003e\u003cstrong data-end=\"2543\" data-start=\"2519\"\u003eBreakaway techniques\u003c\/strong\u003e (where justified by risk) to disengage safely.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"2652\" data-start=\"2592\"\u003e4) Restrictive interventions and restraint (last resort)\u003c\/h3\u003e\n\u003cp data-end=\"2805\" data-start=\"2653\"\u003eWhere restraint may be relevant (e.g., mental health, learning disability settings, some acute\/community scenarios), good governance typically includes:\u003c\/p\u003e\n\u003cul data-end=\"3058\" data-start=\"2806\"\u003e\n\u003cli data-end=\"2859\" data-start=\"2806\"\u003e\n\u003cp data-end=\"2859\" data-start=\"2808\"\u003eClear \u003cstrong data-end=\"2830\" data-start=\"2814\"\u003elawful basis\u003c\/strong\u003e and \u003cstrong data-end=\"2859\" data-start=\"2835\"\u003eauthorisation routes\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2954\" data-start=\"2860\"\u003e\n\u003cp data-end=\"2954\" data-start=\"2862\"\u003e\u003cstrong data-end=\"2883\" data-start=\"2862\"\u003eLeast restrictive\u003c\/strong\u003e approach, shortest duration, safe monitoring, and post-incident review \u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3058\" data-start=\"2955\"\u003e\n\u003cp data-end=\"3058\" data-start=\"2957\"\u003eAvoidance of high-risk restraint positions and a clear plan to reduce restrictive practices over time\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"3135\" data-start=\"3060\"\u003e5) Reporting, investigation, support and learning (tertiary prevention)\u003c\/h3\u003e\n\u003cp data-end=\"3208\" data-start=\"3136\"\u003eHigh-performing organisations treat incidents as learning opportunities:\u003c\/p\u003e\n\u003cul data-end=\"3533\" data-start=\"3209\"\u003e\n\u003cli data-end=\"3295\" data-start=\"3209\"\u003e\n\u003cp data-end=\"3295\" data-start=\"3211\"\u003eSimple, non-punitive \u003cstrong data-end=\"3254\" data-start=\"3232\"\u003eincident reporting\u003c\/strong\u003e (including near misses and verbal abuse)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3367\" data-start=\"3296\"\u003e\n\u003cp data-end=\"3367\" data-start=\"3298\"\u003e\u003cstrong data-end=\"3309\" data-start=\"3298\"\u003eDebrief\u003c\/strong\u003e, welfare support, and trauma-informed follow-up for staff\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3450\" data-start=\"3368\"\u003e\n\u003cp data-end=\"3450\" data-start=\"3370\"\u003e\u003cstrong data-end=\"3388\" data-start=\"3370\"\u003eTrend analysis\u003c\/strong\u003e (who\/where\/when\/why), action plans, and board-level oversight\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3533\" data-start=\"3451\"\u003e\n\u003cp data-end=\"3533\" data-start=\"3453\"\u003eLiaison with security\/police when appropriate, and clear evidence for regulators\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"3560\" data-start=\"3535\"\u003e6) Training alignment\u003c\/h3\u003e\n\u003cp data-end=\"3799\" data-start=\"3561\"\u003eIn many NHS contexts, violence\/aggression prevention is commonly addressed through \u003cstrong data-end=\"3681\" data-start=\"3644\"\u003eCSTF Conflict Resolution Training\u003c\/strong\u003e as a baseline preventative capability, then supplemented with role-\/setting-specific training where risks justify it.\u003c\/p\u003e\n\u003ch2 data-end=\"3864\" data-start=\"3806\"\u003eThe Mandatory Training Group – relevant courses (brief)\u003c\/h2\u003e\n\u003cp data-end=\"3918\" data-start=\"3865\"\u003eThe most directly relevant options typically include:\u003c\/p\u003e\n\u003cul data-end=\"4306\" data-start=\"3919\"\u003e\n\u003cli data-end=\"3995\" data-start=\"3919\"\u003e\n\u003cp data-end=\"3995\" data-start=\"3921\"\u003e\u003cstrong data-end=\"3995\" data-start=\"3921\"\u003eHandling Violence and Aggression (Online) – Level 1 (CPDUK accredited)\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4049\" data-start=\"3996\"\u003e\n\u003cp data-end=\"4049\" data-start=\"3998\"\u003e\u003cstrong data-end=\"4049\" data-start=\"3998\"\u003eConflict Resolution (Online) – CPDUK accredited\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4098\" data-start=\"4050\"\u003e\n\u003cp data-end=\"4098\" data-start=\"4052\"\u003e\u003cstrong data-end=\"4098\" data-start=\"4052\"\u003eNon-Clinical Conflict Resolution – Level 1\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4162\" data-start=\"4099\"\u003e\n\u003cp data-end=\"4162\" data-start=\"4101\"\u003e\u003cstrong data-end=\"4162\" data-start=\"4101\"\u003eHandling a Difficult Customer (Online) – CPDUK accredited\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4306\" data-start=\"4163\"\u003e\n\u003cp data-end=\"4306\" data-start=\"4165\"\u003e\u003cstrong data-end=\"4231\" data-start=\"4165\"\u003eChallenging Behaviour \/ Violence \u0026amp; Aggression Policy templates\u003c\/strong\u003e (to support organisational controls, standardisation, and audit readiness)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-end=\"4326\" data-start=\"4313\"\u003eReferences\u003c\/h2\u003e\n\u003col data-end=\"5263\" data-start=\"4327\"\u003e\n\u003cli data-end=\"4413\" data-start=\"4327\"\u003e\n\u003cp data-end=\"4413\" data-start=\"4330\"\u003eHealth and Safety Executive (HSE) – Violence at work: Overview (Health services).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4527\" data-start=\"4414\"\u003e\n\u003cp data-end=\"4527\" data-start=\"4417\"\u003eCare Quality Commission (CQC) – Regulation 13: Safeguarding service users from abuse and improper treatment.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4630\" data-start=\"4528\"\u003e\n\u003cp data-end=\"4630\" data-start=\"4531\"\u003eCare Quality Commission (CQC) – Restraint policy guidance \/ supporting information for providers.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4753\" data-start=\"4631\"\u003e\n\u003cp data-end=\"4753\" data-start=\"4634\"\u003eNICE Guideline NG10 – Violence and aggression: short-term management in mental health, health and community settings.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4816\" data-start=\"4754\"\u003e\n\u003cp data-end=\"4816\" data-start=\"4757\"\u003eNHS England – Violence Prevention and Reduction Standard.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"4939\" data-start=\"4817\"\u003e\n\u003cp data-end=\"4939\" data-start=\"4820\"\u003eSkills for Health – Core Skills Training Framework (CSTF) (England) subject guidance (including Conflict Resolution).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"5060\" data-start=\"4940\"\u003e\n\u003cp data-end=\"5060\" data-start=\"4943\"\u003eThe Mandatory Training Group – Handling Violence and Aggression (Online) – Level 1 (CPDUK accredited) product page.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"5153\" data-start=\"5061\"\u003e\n\u003cp data-end=\"5153\" data-start=\"5064\"\u003eThe Mandatory Training Group – Non-Clinical Conflict Resolution – Level 1 product page.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"5263\" data-start=\"5154\"\u003e\n\u003cp data-end=\"5263\" data-start=\"5157\"\u003eThe Mandatory Training Group – Challenging Behaviour \/ Violence \u0026amp; Aggression Policy template\/product page.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch4\u003eManaging Violence and Aggression Courses \u0026amp; Training - The Mandatory Training Group UK -\u003c\/h4\u003e","products":[{"product_id":"courses-workplace-violence-level-2","title":"Workplace Violence - Level 2","description":"\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWorkplace Violence - Level 2 | Online Training Course | CPDUK Accredited\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eOverview\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cb id=\"docs-internal-guid-e217cefc-7fff-7daa-e62a-298a939c5ab3\"\u003e\u003cspan\u003eCPD-Accredited | HSE Compliant | HSWA-Aligned | ComplyPlus™ LMS\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cmeta charset=\"utf-8\"\u003eThis Workplace Violence Level 2 online course provides essential knowledge on identifying, preventing, and managing workplace violence and harassment. It explores behavioural warning signs, risk factors, and practical strategies to de-escalate conflict. This course supports learners in promoting safer working environments, improving communication, and reducing incidents that may impact employee safety, well-being, and organisational performance.\u003c\/p\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse content\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Workplace Violence e-learning course covers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDefinition and types of workplace violence, harassment, and bullying\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCauses, risk factors, and organisational impact of workplace violence\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIdentifying warning signs and recognising abusive workplace behaviours\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDe-escalation techniques, communication skills, and managing aggression\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRisk assessment processes, including identifying, assessing, and controlling risks\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncident response reporting procedures and investigation processes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmployer responsibilities, workplace policies, and codes of conduct\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDeveloping workplace violence and harassment policies and procedures. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eWho is the course for?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Workplace Violence eLearning course is for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmployees working in customer-facing or high-risk environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManagers, supervisors and team leaders who are responsible for staff safety\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHR professionals handling workplace conduct and investigations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOrganisations aiming to prevent violence, harassment, and bullying\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIndividuals seeking to improve workplace safety awareness and response skills. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eAims\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe aims of the Workplace Violence online course are to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDevelop learners' understanding of workplace violence, harassment, and contributing risk factors, supporting safer working environments and improved prevention awareness\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEquip learners with practical knowledge of risk assessment, de-escalation techniques, and response procedures to reduce incidents and support safe, effective workplace practices. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning objectives\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Workplace Violence e-learning course will:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplain the definition, types, and impact of workplace violence, harassment, and bullying\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDescribe behavioural warning signs and factors contributing to aggressive behaviour\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplore practical techniques for de-escalation, communication and conflict management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplain risk assessment processes, including identifying hazards and controlling risks\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIntroduce procedures for reporting incidents and conducting investigations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePresent employer responsibilities and legal duties in preventing workplace violence\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplain workplace policies, procedures, and codes of conduct\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplore approaches to developing workplace harassment policies. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning outcomes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBy the end of the Workplace Violence eLearning course, you will be able to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDefine workplace violence, harassment, and bullying in organisational settings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIdentify warning signs and behaviours associated with potential violence\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply de-escalation and communication techniques to manage conflict\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eConduct basic risk assessments to identify and control workplace risks\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRespond appropriately to incidents, including reporting and escalation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExplain employer responsibilities and legal duties for workplace safety\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply workplace policies, procedures, and ethical practices\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSupport safer working environments and workplace violence prevention strategies. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse assessment\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eMultiple-choice knowledge assessment with a minimum pass mark of \u003c\/span\u003e\u003cstrong\u003e80%\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAssessment questions mapped directly to course learning outcomes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUnlimited assessment retakes included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eConfirms knowledge of workplace violence prevention, risk assessment, de-escalation and response procedures. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse certification\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCPD-accredited digital certificate issued on successful course completion\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCertificate available for immediate download as a secure PDF\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSupports evidence of workplace violence awareness and safe working practices\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCertificate authenticity can be verified via the ComplyPlus™ platform.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eRefresher requirements\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThere is no formal expiry period for this course\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEarlier refresher advised if legislation, guidance, workplace policy, or risk assessments change. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse accreditation\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExternally reviewed and accredited by the CPD Certification Service, ensuring high-quality training meeting international standards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSupports Health and Safety Executive requirements for workplace safety and violence prevention\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInformed by UK legislation, including the Health and Safety at Work Act, and best practice frameworks for risk assessment and workplace conduct. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eFAQ's\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhy is this workplace violence course important?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWorkplace violence can impact safety, performance, and well-being. This course helps you identify risks, prevent incidents, and respond effectively to protect employees and organisations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhat will I learn in this workplace violence course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLearners will learn how to identify warning signs, manage aggression, conduct risk assessments, respond to incidents, and support workplace policies and prevention strategies.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWho should take this workplace violence course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis course is suitable for employees, managers, and HR professionals who want to prevent workplace violence, manage risks, and promote safer working environments.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I log on to the eLearning platform?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAfter purchasing a course, you’ll receive an email with your login details and a platform access link to ComplyPlus™ LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eI haven't received my login details. What should I do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I download my certificate(s)?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus™ LMS. It is issued in a quality-assured PDF format and can be downloaded directly from the platform.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce available, you can:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDownload the certificate directly to your device\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSave a digital copy for your records\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePrint a physical copy if needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNo physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I request name changes on certificates?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLearners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to request a name change, please contact our Support Team by submitting your concern through this \u003c\/span\u003e\u003ca href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/accredited-courses-regulated-training-and-qualifications-provider\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eform\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e. Kindly include a clear reason for the change and any supporting documentation required for verification.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you give discounts for bulk purchases?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, \u003c\/span\u003e\u003ca href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/elearning-for-healthcare-social-care\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eclick here\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eWorkplace Violence - Level 2 | ComplyPlus™ LMS | The Mandatory Training Group UK -\u003c\/strong\u003e\u003c\/h4\u003e","brand":"MTG","offers":[{"title":"Default Title","offer_id":2561258258466,"sku":"190368940066","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/WorkplaceViolence-Level2-E-LearningCourse-ComplyPlus_LMS-TheMandatoryTrainingGroupUK.png?v=1774601257"},{"product_id":"conflict-management-in-dental-practice-e-learning-course-cpduk-certified","title":"Conflict Management in Dental Practice - Enhanced Dental CPD Course","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eConflict Management in Dental Practice - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/Essential_Communication_Skills_-_Online_CPD_Course_-_The_Mandatory_Training_Group_UK_2048x2048.jpg?v=1612772017\" alt=\"Essential Communication Skills - Online CPD Course - The Mandatory Training Group UK --\"\u003e\u003c\/p\u003e\n\u003cp\u003eWelcome to The Mandatory Training Group's online Conflict Management in Dental Practice - Enhanced Dental CPD Course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).\u003c\/p\u003e\n\u003cp\u003eMention conflict to most people, including dentists, and they will tell you they would rather have a root canal without anaesthesia. Conflict brings anger, trouble, and headaches to mind. Yet conflict, if managed correctly, can foster creativity, improve relationships, and bring unresolved issues into the open.\u003c\/p\u003e\n\u003cp\u003eThis online Conflict Management in Dental Practice - Enhanced Dental CPD Course aims to help dental workers appreciate the possibility of a work environment in which workers and clients are fairly safe from explosive conflict situations.\u003c\/p\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"color: #f3f3f3; background-color: #073763;\" data-mce-style=\"color: #f3f3f3; background-color: #073763;\"\u003eCourse content\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eThis online Conflict Management in Dental Practice - Enhanced Dental CPD Course covers the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eChapter 1 - Workplace conflict\u003c\/li\u003e\n\u003cli\u003eChapter 2 - Understanding the patient’s point of view\u003c\/li\u003e\n\u003cli\u003eChapter 3 - Managing burnout\u003c\/li\u003e\n\u003cli\u003eChapter 4 - Dealing with aggressive behaviour\u003c\/li\u003e\n\u003cli\u003eChapter 5 - Workplace bullying\u003c\/li\u003e\n\u003cli\u003eChapter 6 - Role of communication in conflict management\u003c\/li\u003e\n\u003cli\u003eSummary.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"color: #f3f3f3; background-color: #073763;\" data-mce-style=\"color: #f3f3f3; background-color: #073763;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWho is the course for?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eThis online Conflict Management in Dental Practice - Enhanced Dental CPD Course is suitable for the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDentist\u003c\/li\u003e\n\u003cli\u003ePractice manager\u003c\/li\u003e\n\u003cli\u003eRegulator.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"color: #f3f3f3;\" data-mce-style=\"color: #f3f3f3;\"\u003e\u003cstrong data-mce-fragment=\"1\" style=\"background-color: #073763;\" data-mce-style=\"background-color: #073763;\"\u003eCourse aims\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eThe aims of this online Conflict Management in Dental Practice - Enhanced Dental CPD Course are to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrepare dental practitioners for encounters with conflict situations.\u003c\/li\u003e\n\u003cli\u003eDraw the attention of dental workers to potential conflict situations against a raft of measures that can be used to appease them.\u003c\/li\u003e\n\u003cli\u003eHelp dental workers appreciate the possibility of a work environment in which workers and clients are fairly safe from explosive conflict situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"color: #f3f3f3; background-color: #073763;\" data-mce-style=\"color: #f3f3f3; background-color: #073763;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eLearning outcomes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eOn completion of this online Conflict Management in Dental Practice - Enhanced Dental CPD Course, the learner will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eList examples of conflict in the workplace, which can affect effective service delivery.\u003c\/li\u003e\n\u003cli\u003eSuggest practical ways of managing workplace conflicts.\u003c\/li\u003e\n\u003cli\u003ePropose active ways of dealing with conflicts in the workplace.\u003c\/li\u003e\n\u003cli\u003eEvaluate the different approaches to preventing violence in the workplace.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cimg data-mce-fragment=\"1\" alt=\"Managing Absence - eLearning Course - The Mandatory Training Group UK -\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/Managing_Absence_-_eLearning_Course_-_The_Mandatory_Training_Group_UK_2048x2048.jpg?v=1606614105\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/Managing_Absence_-_eLearning_Course_-_The_Mandatory_Training_Group_UK_2048x2048.jpg?v=1606614105\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eConflict Management in Dental Practice - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.\u003c\/strong\u003e\u003c\/p\u003e","brand":"MTG","offers":[{"title":"Default Title","offer_id":32068121034821,"sku":"4675268083781","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/products\/ConflictManagementinDentalPractice-EnhancedDentalCPDCourse-CPDUKAccredited-TheMandatoryTrainingGroupUK.png?v=1624525564"},{"product_id":"courses-conflict-resolution-for-volunteers-level-1","title":"Conflict Resolution for Volunteers - Level 1","description":"\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eConflict Resolution for Volunteers - Level 1 | \u003cmeta charset=\"utf-8\"\u003eOnline Course | CPDUK Accredited\u003c\/strong\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable width=\"100%\" style=\"width: 100%; height: 118.563px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\u003cstrong\u003eLevel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-0ca7e551-7fff-dacb-4043-690cb1600676\"\u003e\u003cspan\u003eDuration\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e1 hour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-7ae45b5b-7fff-f54b-5c6e-f7a5d20f08a2\"\u003e\u003cspan\u003eMethod\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003eOnline Course 24\/7\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-35174e91-7fff-0795-bacf-8a22e552de4d\"\u003e\u003cspan\u003ePlatform\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003eDesktop, Laptop, Mobile, Tablet\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\u003cstrong\u003eAccess expiry\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e365 days\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 20.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 20.5938px;\"\u003e\u003cstrong\u003eCertificate Validity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 20.5938px;\"\u003e3 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eOverview\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cb id=\"docs-internal-guid-6aaa88d4-7fff-dcd6-e9bd-b7311f93354a\"\u003e\u003cspan\u003eCPD-Accredited | HSE Compliant | ComplyPlus™ LMS\u003c\/span\u003e\u003c\/b\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eThis Conflict Resolution for Volunteers Level 1 online course provides essential knowledge on recognising, managing, and reducing conflict in diverse and sometimes challenging volunteering environments. It explores causes of conflict, communication techniques, and de-escalation strategies to support safe, respectful, and effective interactions. Learners will develop the confidence and skills needed to respond appropriately and maintain a safe, respectful, supportive and professional environment.\u003c\/p\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse content\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Conflict Resolution for Volunteers e-learning course covers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eCauses and effects of conflict and violence in volunteering settings and environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eTypes of assault, including physical and non-physical behaviours\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eRole of communication in preventing and managing conflict situations effectively\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eVerbal and non-verbal communication techniques in volunteering settings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDe-escalation strategies to reduce anger, stress, and aggressive behaviour\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eRisk assessment approaches, including personal safety considerations and awareness\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003ePost-incident actions, including reporting procedures and support mechanisms\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eStrategies for maintaining safe, respectful, and professional interactions in volunteering roles.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eWho is the course for?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Conflict Resolution for Volunteers eLearning course is for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eVolunteers working in healthcare, community, and support settings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eIndividuals interacting with the public in volunteer roles\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eStaff supporting service users in challenging environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eOrganisations seeking to improve volunteer safety and confidence\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eIndividuals involved in managing or preventing conflict in volunteer roles.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eAims\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe aims of this Conflict Resolution for Volunteers online course are to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDevelop understanding of conflict causes, behaviours, and safe, structured, and practical evidence-based resolution approaches in volunteering and community-based environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eStrengthen the ability to use effective communication, active listening, and structured de-escalation techniques to reduce risk, manage challenging or escalating situations, and promote safe, respectful, supportive, and professional interactions in volunteer roles and wider community settings.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning objectives\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Conflict Resolution for Volunteers e-learning course will:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExplain the causes and effects of conflict and violence in volunteering, community-based and public-facing settings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDescribe types of assault and behaviours associated with conflict and high-pressure situations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eOutline the role of effective communication in preventing and managing conflict situations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDemonstrate verbal and non-verbal techniques for managing real-life challenging and dynamic situations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExplain de-escalation strategies to reduce anger, stress, and escalating, aggressive, or harmful behaviour\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDescribe risk assessment approaches, including personal safety measures and situational awareness in volunteer environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExplain reporting procedures and support for post-incident, safeguarding and workplace conflict situations.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning outcomes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBy the end of the Conflict Resolution for Volunteers eLearning course, you will be able to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eIdentify common causes of conflict in volunteering and community-based environments\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDescribe types of assault and appropriate, safe, effective responses\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eApply verbal and non-verbal communication techniques in real-life volunteer and public-facing service situations effectively\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eUse de-escalation strategies to reduce challenging, escalating, and potentially high-risk conflict situations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDemonstrate awareness of personal safety and practical, structured risk assessment and awareness principles\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eRespond appropriately to incidents, including reporting and timely safeguarding and organisational support\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003ePromote safe, respectful, consistent, and responsible interactions in volunteer and community-facing roles.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse assessment\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cspan\u003eMultiple-choice knowledge assessment with a minimum pass mark of \u003c\/span\u003e\u003cstrong\u003e80%\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eAssessment questions mapped directly to course learning outcomes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eUnlimited assessment retakes included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eConfirms knowledge required to manage and respond to conflict situations safely. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse certification\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eCPD-accredited digital certificate issued on successful course completion\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eCertificate available for immediate download as a secure PDF\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eSupports evidence of competence for compliance and volunteer safety\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eCertificate authenticity can be verified via the ComplyPlus™ platform.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eRefresher requirements\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cspan\u003eThis course certificate should be refreshed every \u003c\/span\u003e\u003cstrong\u003e3 years\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eEarlier refresher advised if legislation, guidance, workplace policy, or risk assessments change. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse accreditation\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExternally reviewed and accredited by the CPD Certification Service, ensuring high-quality training meeting international standards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eSupports compliance with Health and Safety Executive standards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eInformed by UK health and safety legislation and guidance on violence and aggression\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eAligns with best practice frameworks for conflict management and workplace safety. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eFAQ's\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhy is this online conflict resolution course for volunteers important?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConflict can arise in any volunteer role. This online course helps you recognise risks, manage challenging behaviour, and maintain safe and respectful interactions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eIs this conflict resolution e-learning course for volunteers CPD-accredited?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes, this e-learning course is CPD-accredited and supports compliance, volunteer safety, and professional development in conflict management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhat will I learn from this conflict resolution eLearning course for volunteers?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis eLearning course helps address the causes of conflict, communication techniques, de-escalation strategies, and safe responses to incidents.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I log on to the eLearning platform?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAfter purchasing a course, you’ll receive an email with your login details and a platform access link to ComplyPlus™ LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eI haven't received my login details. What should I do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I download my certificate(s)?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus™ LMS. It is issued in a quality-assured PDF format and can be downloaded directly from the platform.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce available, you can:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDownload the certificate directly to your device\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSave a digital copy for your records\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePrint a physical copy if needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNo physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I request name changes on certificates?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLearners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to request a name change, please contact our Support Team by submitting your concern through this \u003c\/span\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/accredited-courses-regulated-training-and-qualifications-provider\" target=\"_blank\"\u003e\u003cspan\u003eform\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e. Kindly include a clear reason for the change and any supporting documentation required for verification.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you give discounts for bulk purchases?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, \u003c\/span\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/elearning-for-healthcare-social-care\" target=\"_blank\"\u003e\u003cspan\u003eclick here\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eConflict Resolution for Volunteers - Level 1 | ComplyPlus™ LMS | The Mandatory Training Group UK -\u003c\/strong\u003e\u003c\/h4\u003e","brand":"MTG","offers":[{"title":"Default Title","offer_id":39582715904069,"sku":"6651346812997","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/Conflict_Resolution_for_Volunteers_-_Level_1_-_e-learning_Course_-_ComplyPlus_LMS_-_The_Mandatory_Training_Group_UK.png?v=1778516120"},{"product_id":"courses-physical-restraint-awareness-level-1","title":"Physical Restraint Awareness - Level 1","description":"\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhysical Restraint Awareness - Level 1 | \u003cmeta charset=\"utf-8\"\u003eOnline Course | CPDUK Accredited\u003c\/strong\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable width=\"100%\" style=\"width: 100%; height: 118.563px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\u003cstrong\u003eLevel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-0ca7e551-7fff-dacb-4043-690cb1600676\"\u003e\u003cspan\u003eDuration\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e1 hour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-7ae45b5b-7fff-f54b-5c6e-f7a5d20f08a2\"\u003e\u003cspan\u003eMethod\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003eOnline Course 24\/7\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-35174e91-7fff-0795-bacf-8a22e552de4d\"\u003e\u003cspan\u003ePlatform\u003c\/span\u003e\u003c\/b\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003eDesktop, Laptop, Mobile, Tablet\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 19.5938px;\"\u003e\u003cstrong\u003eAccess expiry\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 19.5938px;\"\u003e365 days\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 20.5938px;\"\u003e\n\u003ctd style=\"width: 46.5704%; height: 20.5938px;\"\u003e\u003cstrong\u003eCertificate Validity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 53.0686%; height: 20.5938px;\"\u003e3 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eOverview\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-c3cd863b-7fff-284e-e6aa-bec35b8aa79a\"\u003e\u003cspan\u003eCPD-Accredited | CQC \u0026amp; NICE Compliant | ComplyPlus™ LMS\u003c\/span\u003e\u003c\/b\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eThis Physical Restraint Awareness Level 1 online course equips health and social care staff with essential knowledge of the legal, ethical and professional considerations surrounding physical restraint. It covers the Mental Health Act, Mental Capacity Act, least restrictive and person-centred practice, risk assessment, effective de-escalation techniques and documentation requirements. This course promotes safeguarding, individual dignity, and compliance with NICE guidance and CQC standards.\u003c\/p\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse content\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Physical Restraint Awareness e-learning course covers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDefinition and types of physical restraint in care settings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eLegal frameworks, including the Mental Health Act and Mental Capacity legislation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eEthical principles: dignity, autonomy and the least restrictive approaches\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eRisk assessment and multidisciplinary decision-making processes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eSafe manual and mechanical restraint techniques\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDe-escalation strategies and environmental adjustment techniques\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDocumentation, accountability and monitoring requirements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eAlternatives to restraint and safeguarding responsibilities\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCommunication approaches for managing challenging situations safely\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003ePerson-centred strategies to reduce the need for restraint.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eWho is the course for?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Physical Restraint Awareness eLearning course is suitable for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCare home staff and support care workers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eNurses and nursing support assistants\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eMental health and learning disability professionals\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eAllied health professionals and registered social workers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eManagers overseeing safeguarding, policy implementation and compliance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCommunity and domiciliary care workers supporting vulnerable individuals.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eAims\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Physical Restraint Awareness online course aims to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDevelop awareness and understanding of the legal principles, professional responsibilities and statutory protections within the Mental Capacity Act 2005 when supporting individuals who may temporarily or permanently lack decision-making capacity\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eStrengthen knowledge of lawful decision-making, mental capacity assessments, safeguarding responsibilities, and best-interests processes so that professionals can confidently protect rights and consistently deliver safe, person-centred care.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning objectives\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis Physical Restraint Awareness e-learning course will:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExplain the legislative framework governing restraint, including the Mental Health Act and Mental Capacity Act\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExplore ethical principles such as dignity, consent, necessity, proportionality and accountability\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eOutline risk assessment and decision-making processes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003ePresent safe manual and mechanical restraint techniques and associated safety considerations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eDemonstrate effective de-escalation, communication and conflict management strategies\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eReinforce documentation, monitoring, reporting and accountability following restraint use\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eHighlight alternatives to restraint in line with NICE guidance, safeguarding principles and best practice\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003ePromote person-centred care and the use of least restrictive interventions when managing challenging behaviour.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eLearning outcomes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt the end of this Physical Restraint Awareness eLearning course, learners will be able to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eApply ethical principles, including dignity, personal autonomy, proportionality and restrictive practice\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eConduct risk assessments before considering restraint in health and social care\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDemonstrate manual restraint techniques and associated safety considerations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eUse de-escalation, communication and conflict management strategies to reduce restraint incidents\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eDocument, justify, monitor and report restraint decisions in line with organisational procedures\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003ePromote safeguarding, person-centred care and individual rights during interventions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eRecognise situations where restraint may present physical, psychological or legal risks\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eIdentify alternatives to restraint and support safe, accountable decision-making.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse assessment\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cspan\u003eMultiple-choice knowledge assessment with a minimum pass mark of \u003c\/span\u003e\u003cstrong\u003e80%\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eAssessment questions mapped directly to course learning outcomes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eUnlimited assessment retakes included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eConfirms understanding of restraint awareness, de-escalation, safeguarding, and legal responsibilities. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse certification\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCPD-accredited digital certificate issued on successful course completion\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCertificate available for immediate download as a secure PDF\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eSupports compliance with the Mental Health Act 1983 and Mental Capacity Act 2005\u003c\/span\u003e\u003c\/li\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\u003cspan\u003eCertificate authenticity can be verified via the ComplyPlus™ platform.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eRefresher requirements\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cspan\u003eThis course certificate should be refreshed every \u003c\/span\u003e\u003cstrong\u003e3 years\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eEarlier refresher is required if legislation, guidance, workplace policy or risk assessments change. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eCourse accreditation\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eExternally reviewed and accredited by the CPD Certification Service, ensuring high-quality training meeting international standards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eInformed by NICE guidance on violence and aggression\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eSupports compliance with the Mental Health Act and Mental Capacity Act\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\u003cspan\u003eReflects CQC safeguarding and safe care standards. \u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"color: #1b365d;\"\u003e\u003cspan style=\"color: #f3f3f3;\"\u003e\u003cstrong style=\"background-color: #073763;\"\u003eFAQ's\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhy is this online physical restraint awareness course important?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis online course supports awareness of safe restraint, safeguarding, and legal compliance while promoting the use of the least restrictive care practices.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhat does this physical restraint awareness e-learning course cover?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis e-learning course covers restraint legislation, de-escalation, safeguarding, risk assessment, and least restrictive approaches in care settings.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWho should complete this physical restraint awareness eLearning course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis eLearning course is suitable for health and social care staff who manage challenging behaviour or support vulnerable individuals.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I log on to the eLearning platform?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAfter purchasing a course, you’ll receive an email with your login details and a platform access link to ComplyPlus™ LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eI haven't received my login details. What should I do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow do I download my certificate(s)?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus™ LMS. It is issued in a quality-assured PDF format and can be downloaded directly from the platform.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce available, you can:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDownload the certificate directly to your device\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSave a digital copy for your records\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePrint a physical copy if needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNo physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I request name changes on certificates?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLearners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to request a name change, please contact our Support Team by submitting your concern through this \u003c\/span\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/accredited-courses-regulated-training-and-qualifications-provider\" target=\"_blank\"\u003e\u003cspan\u003eform\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e. Kindly include a clear reason for the change and any supporting documentation required for verification.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you give discounts for bulk purchases?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, \u003c\/span\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.mandatorytraining.co.uk\/pages\/elearning-for-healthcare-social-care\" target=\"_blank\"\u003e\u003cspan\u003eclick here\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003ePhysical Restraint Awareness - Level 1 | ComplyPlus™ LMS | The Mandatory Training Group UK -\u003c\/strong\u003e\u003c\/h4\u003e","brand":"MTG","offers":[{"title":"Default Title","offer_id":41775335604293,"sku":"7338024075333","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0937\/2788\/files\/Physical_Restraint_Awareness_-_Level_1_-_e-learning_Course_-_ComplyPlus_LMS_-_The_Mandatory_Training_Group_UK.png?v=1778076898"}],"url":"https:\/\/www.mandatorytraining.co.uk\/collections\/managing-violence-and-aggression-courses-training.oembed","provider":"The Mandatory Training Group ","version":"1.0","type":"link"}