Complaints Handling - Enhanced Dental CPD Course

  • Course Access: 365 days
  • Pay by Klarna Instalments (0% APR)
  • Online Learner Support 24/7
  • 100% Money Back Guarantee
  • Instant Access to Course Materials
  • Externally Peer-reviewed and Accredited
  • Buy for Yourself or for Teams/Organisations

  • Payment Methods

    Payment Methods

    Payment Methods
    £19.99

    Description

    Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

    Complaints Handling - Online CPD Course - The Mandatory Training Group UK -

    Welcome to The Mandatory Training Group's online Complaints Handling - Enhanced Dental CPD Course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures.

    This online Complaints Handling - Enhanced Dental CPD Course define the term complaint, understand why patients might need to complain and acknowledge the importance of investigations and outcomes in the event of complaints.

    Course content

    This online Complaints Handling - Enhanced Dental CPD Course covers the following:

    • Chapter 1 - Key legislation and regulations
    • Chapter 2 - Complaints
    • Chapter 3 - Regulation 16: Receiving and acting upon complaints
    • Chapter 4 - Communication
    • Chapter 5 - People’s behaviour
    • Chapter 6 - Unsatisfactory treatments
    • Summary.

      Who is the course for?

      This online Complaints Handling - Enhanced Dental CPD Course is suitable for the following:

      • Dental nurse
      • Dentist
      • Infection control lead
      • Practice manager
      • Receptionist
      • Trainee dental nurse
      • Treatment coordinator
      • Decontamination lead
      • Dental hygienist
      • Dental therapist
      • Clinical dental technician
      • Dental technician
      • Orthodontic therapist
      • Regulator.

            Course aims

            The aims of this online Complaints Handling - Enhanced Dental CPD Course are to:

            • Acquire knowledge of the background and nature of professional ethics.
            • Understand the GDC Standards to make practical and ethical decisions.
            • Describe the duties of professional bodies responsible for securing patients’ interests.

              Learning outcomes

              The aims of this online Complaints Handling - Enhanced Dental CPD Course are to: 

              • Enable dental care professionals to understand their role and responsibilities about preventing and handling complaints.
              • Realise that complaints can be resolved amicably. 
              Complaints Handling - Courier Services Training Package - The Mandatory Training Group UK -

              Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

              Reviews

              Customer Reviews

              Based on 55 reviews Write a review
              Just added to your wishlist:
              My Wishlist
              You've just added this product to the cart:
              Go to Basket

              #title#

              #price#
              ×
              Sale

              Unavailable

              Sold Out