Care Certificate Standard 6 - Communication

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    Description

    Care Certificate Standard 6 - Communication - Online Training Course.

    Welcome to The Mandatory Training Group's Care Certificate Standard 6 - Communication online course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Communication is an essential part of a caring relationship as it encourages trusting relationships with co-workers, as well as the individuals you care for and their families.

    This course demonstrates how communication helps build working relationships where each person's views are valued and taken into account. It also acknowledges the part played by other workers in providing the best care and support possible.

    Course content

    This Care Certificate Standard 6 - Communication online course is divided into the following sections:

    • Unit 1 - Introduction
    • Unit 2 - Types of communication
    • Unit 3 - Choosing appropriate methods of communication
    • Unit 4 - Successful communication
    • Unit 5 - Communication needs and preferences
    • Unit 6 - Key legislation and guidance
    • End of course assessment.

        Who is the course for?

        The Care Certificate Standard 6 - Communication was developed for new healthcare and social care staff as part of their workplace induction. 

        The primary audience of the Care Certificate is healthcare support workers or adult social care workers. It is also suitable for existing health and social care staff who do not hold recognised qualifications.

        Clinical support roles

        The Care Certificate Standard 6 is suitable for those giving support to clinical roles in the NHS and other healthcare settings where there is any direct contact with patients, including:

        • Health care assistants
        • Care support workers
        • Assistant practitioners.

        Adult social care workers

        The Care Certificate Standard 6 is also suitable for those giving support in community settings, including:

        • Adult social care workers in residential, nursing homes and hospices
        • Care home workers
        • Domiciliary care staff.

        Non-clinical roles

        The Care Certificate Standard 6 is also suitable for other social care roles include:

        • Caring volunteers
        • Porters
        • Cooks
        • Drivers with direct contact with patients/ service users.

            Course aims

            The aims of this Care Certificate Standard 6 - Communication online course are to:

            • Develop an awareness of the importance of effective communication skills at the workplace.
            • Appreciate the various types of communication suitable for people with special needs.
            • Appreciate the role of nonverbal cues in communication.

              Learning objectives

              On completion of this Care Certificate Standard 6 - Communication online course, the learner will be able to:

              • Describe the different ways people communicate, how it affects relationships at work and why we should observe and be receptive to an individual's reactions.
              • Outline how to establish an individual's communication and language needs, wishes and preferences.
              • List a range of communication methods and styles that could help meet an individual's communication needs and preferences.
              • Suggest how to reduce barriers to communication and where to find support to help with effective communication.

              Learning outcomes

              On completion of this Care Certificate Standard 6 - Communication online course, the learner will be able to:

              • Describe how communication affects relationships at work.
              • State why it is essential to observe and be receptive to an individual's reactions.
              • List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences.
              • Describe ways to reduce barriers to effective communication.
              • Identify the principles and practices relating to confidentiality.
              • Describe who to ask for advice and support about confidentiality.
              • Suggest when to report any concerns about the need for communication aids.

              Care Certificate Standard 6 - Communication - Online Training Course.

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