This online duty of care training course covers the following:

• Understand how duty of care contributes to safe practice;
• Define ‘duty of care’,
• Describe how the duty of care affects their work role.
• Understand the support available for addressing dilemmas that may arise about duty of care;
• Describe difficulties that may arise between the duty of care and an individual’s rights,
• Explain what they must and must not do within their role in managing conflicts and dilemmas,
• Explain where to get additional support and advice about how to resolve such difficulties.
• Deal with Comments and complaints;
• Demonstrate how to respond to comments and complaints in line with legislation and agreed on ways of working,
• Describe who to ask for advice and support in handling comments and complaints,
• Explain the importance of learning from comments and complaints to improve the quality of service.
• Deal with Incidents, errors and near misses;
• Describe how to recognise adverse events, incidents, errors and near misses,
• Explain what they must and must not do concerning adverse events, incidents, errors and near misses,
• List the legislation and agreed on ways of working concerning reporting any adverse events, incidents, errors and near misses.
• Deal with confrontation and difficult situations;
• List the factors and difficult situations that may cause confrontation,
• Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation,
• Describe how to assess and mitigate risks in confrontational situations,
• Demonstrate how and when to access support and advice about resolving conflicts, and
• Explain the agreed ways of working for reporting any confrontations.

This online Duty of Care training course should be completed by those who work in health and social care services, including:

• New members of staff in Healthcare Support Worker roles,
• New members of staff in Adult Social Care Worker roles, and
• Any staff members who provide direct care to patients or individuals needing support.

This online Duty of Care training course will also be useful for:

• Staff moving into new roles within their organisation,
• Refreshing the knowledge of any member of staff,
• NHS nursing, AHP and care staff,
• Agency care workers,
• Healthcare assistants (HCAs),
• Support workers,
• Care assistants, and
• Community services.

You have a duty of care to all those receiving care and support in your workplace. This means promoting well being and making sure that people are kept safe from harm, abuse and injury. Duty of care is a legal requirement; you cannot choose whether to accept it. It applies as soon as someone has care or treatment. Breaking this duty, for example, through negligence, could result in legal action.

On completion of this online Duty of Care training course, the learner will:

• Be able to define the duty of care,
• Know what duty of care is in practice,
• Know how to raise concerns,
• Be prepared to support people to live independently,
• Be able to encourage people to make decisions,
• Know the importance of mental capacity and decision making,
• Know the importance of raising concerns, comments and complaints,
• Understand the complaints handling process,
• Know the importance of recording incidents, errors and near misses,
• Understand the legislation covering incident reporting,
• Know how to manage conflict in the workplace, and
• Know how to handle challenging behaviour in the workplace

Duty of Care – Online Training Course – Level 1 - UKCSTF Aligned.