Domiciliary Care Mandatory Training Courses - Classroom Mandatory Training Courses

Domiciliary Care Mandatory Training Courses - E-Learning Courses

Domiciliary Care Mandatory Training Courses - E-Learning Courses

Which Training Courses are Mandatory in Social Care?

We receive a considerable number of calls from clients, wanting to purchase the list of 'Mandatory Courses' for Social Care staff. Clearly this topic is causing a fair amount of confusion in the sector and so we hope this article will clarify the issue.

Firstly we need to make this very clear:

“There is no single list, which applies universally to every care provider.”

Training is defined as mandatory if it meets one or more of the following criteria: 
* It is a statutory requirement. *
* All staff across the organisation require the training. *
* It is a CQC or local authority requirement.*

Please note the guidance provided here is written for care providers in England. 
Care providers in the rest of the UK should contact the equivalent bodies in your country.

Mandatory training is the training you are expected to provide for your staff following statutory requirements such as the Health and Safety at Work Act, requirements of your local authority, and the requirements specified by the CQC. All care organisations have a legal responsibility to provide staff with Health & Safety awareness training, including Fire Safety.  Moving and Handling training is also mandatory and if staff are involved with preparing food or assisting at meal times then Food Safety and Hygiene training will also be mandatory.

The table below highlights the main subjects recognised as Mandatory.

Type of Training Requirement Source
Health & Safety Statutory requirement (Health & Safety at Work Act 1974)
Fire Safety Statutory requirement (Health & Safety at Work Act 1974)
Regulatory Reform (Fire Safety) Order 2005
Equality, Diversity & Human Rights Human Rights Act 1998
Equality Act 2010
Infection, Prevention and Control Health & Social Care Act 2008:
Code of Practice on the Prevention and Control of Infection and Related Guidance (Dec 2010)
Manual Handling Manual Handling Operations Regulations, 1992 as amended
Management of Health and Safety at Work Regulations, 1999
Safeguarding Adults CQC
Safeguarding Children CQC

Optional/additional mandatory training modules include: Food Hygiene/Safety, Complaints Handling, Lone Working Awareness, COSHH, RIDDOR, Awareness of Mental Health, Dementia & Learning Disability, Mental Capacity (MCA) and Deprivation of Liberty Safeguards (DOLS), PMVA/MAPA (for those working in mental health settings) Documentation and Record Keeping among others depending on your clients' specific requirements or frameworks that you work with.

There is a difference between the courses that would be considered mandatory for your organisation and the courses you will need to provide in order to be able to issue a Care Certificate. To receive a Care Certificate, your staff member will need to train in and achieve minimum pass marks in ALL the 15 standards. For experienced care staff, this will mean updating their knowledge and experience with the new terminology and practices as appropriate. Any new recruits, who have never worked in social care before, will need to be trained in all 15 standards before you can award them a Care Certificate.

However, only those topics relating to your service provision included in the 15 Standards are MANDATORY for your organisation. Run a Training Needs Analysis to determine what these are, but if you are still not sure which training is required for your organisation, please contact Skills for Care and your local authority. They’ll be able to guide you through. More information is available from the CQC, Skills for Care and the HSE websites.

BVS offers a Mandatory Training bundle for both the Home Care and Care Home sectors which includes training for all these subjects at a discounted price. Other than these, the courses considered mandatory for your organisation, will entirely depend on the care you provide and the person you support. There may also be additional requirements depending on your local authority.

Care Certificate

The Care Certificate is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It's made up of the 15 minimum standards that should be covered if you are 'new to care' and should form part of a robust induction programme.

The Care Certificate was developed jointly by Skills for Care, Health Education England and Skills for Health

The standards

  1. Understand your role
  2. Your personal development
  3. Duty of care
  4. Equality and diversity
  5. Work in a person centred way              
  6. Communication
  7. Privacy and dignity
  8. Fluids and nutrition
  9. Awareness of mental health, dementia and learning disabilities
  10. Safeguarding adults
  11. Safeguarding children
  12. Basic life support
  13. Health and safety
  14. Handling information
  15. Infection prevention and control

Care Certificate background

The Care Certificate was officially launched in March 2015. It aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. 

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. They will be required to meet its standards before they can work with patients. It replaces the Common Induction Standards (CIS) and the National Minimum Training Standards (NMTS).

Development of the Care Certificate

Health Education England (HEE), Skills for Care and Skills for Health have worked together to develop the Care Certificate, designed to meet the requirements set out in the Cavendish Review.

The Care Certificate has been field tested with a range of employers across health and social care to establish whether its content and proposed delivery activities are fit for purpose.  

Guidance for implementing the Care Certificate

HEE, Skills for Care and Skills for Health have made a number of recommendations about the implementation of the certificate:

  • individuals will need to complete all 15 standards to be awarded the Care Certificate
  • the Care Certificate should be prioritised by employers for 'new staff, new to care'
  • 12 weeks will remain as the guidance time frame for a full time individual to complete the Care Certificate
  • the minimum level for quality assurance of the Care Certificate, and the certification itself, will be the responsibility of employers
  • in addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

Guidance has recently been issued to help employers take the necessary steps in readiness for the launch. Find out what action you and your staff need to take by downloading the following documents from the HEE website: 

Care Certificate framework - a document for assessors

Care Certificate standards self assessment tool - information for employers and staff 

Care Certificate standards - details about the 15 standards to be completed in order to be awarded the certificate

Care Certificate mapping document - information about how the certificate maps to other health and social care resources

Care Certificate Questions and Answers - for health and social care professionals. 

In November 2015 Health Education England, Skills for Health and Skills for Care issued a joint statement regarding the Care Certificate and training providers including e-learning.  It was published in response to a number of training providers, including e-learning providers, making claims about their products in relation to the Care Certificate.

UKHCA Standards 

United Kingdom Homecare Association
Raising the standard for homecare for over 25 years

Training Standards

Regulation of social care providers has brought about the introduction of National Minimum Standards (National Care Standards in Scotland). These standards vary within each country.

Identified below are the current training standards for each country of the United Kingdom.


The Care Quality Commission's 'Guidance about Compliance: Essential Standards' was withdrawn from 1 April 2015 and replaced by 'Guidance for providers on meeting the regulations - Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) as amended, and Care Quality Commission (Registration) Regulations 2009 (Part 4) as amended: Link opens in a new window

This guidance applies to all registered persons (providers and managers) registered with the Care Quality Commission that carry on regulated activities. Registered persons must have regard to this guidance, and be able to demonstrate that the requirements in the regulations have been met. CQC must take the guidance into account when making regulatory decisions. See the section of the guidance relating to enforcement and offences for the consequences of breaching the regulations.

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) as amended

For the text of the regulations, see regulations listed on the right hand side of: Link opens in a new window

A brief summary of the regulations that refer to training, skills, induction or competence is as follows.

Regulations 4-7 set the requirements for individuals carrying on regulated activities, directors, partners, nominated individuals, and registered managers, including qualifications, competence and skills, as appropriate.

Regulations 8 - 20A are the compulsory Fundamental standards. Of these the following contain references to training, skills, induction or competence. (Other regulations may imply the need for training, so these should also be reviewed.)

Regulation 12: Safe care and treatment

Regulation 13: Safeguarding service users

Regulation 14: Meeting nutrition and hydration needs

Regulation 15: Premises and equipment

Regulation 16: Complaints

Regulation 17: Good governance

Regulation 18: Staffing

Regulation 19: Fit and proper persons employed

Regulation 20: Duty of Candour

Skills for Care Guide

In addition, Skills for Care provide a guide to support CQC regulated providers with workforce development needs and compliance with the Fundamental Standards: Recommendations for CQC Providers Guide Link opens in a new window

Care Certificate

Skills for Care also produce information on the Care Certificate which is compulsory as part of induction for new staff, new to care, from 1 April 2015: Link opens in a new window


National Care Standards: Care at Home1 Link opens in a new window

Management and staffing

Standard 4

You experience good quality care at home. This is provided by management and the care staff who have the skills and competence to carry out the tasks you require. The service operates in line with all applicable legal requirements and best-practice guidelines.


The National Minimum Standards for Domiciliary Care Agencies in Wales (2004)1 Link opens in a new window


Outcome: The personal care of service users is provided by qualified and competent staff.

Standard 20 (See regulation 16 (Staffing))

20.1 All staff including Managers are competent and trained to undertake the activities for which they are employed and responsible.

20.2 All care workers delivering personal care who do not already hold a relevant care qualification as listed as the recommended occupational qualification in the Care Council for Wales Qualification Framework are provided with learning and development (as identified by Standard 19.1) which requires them to work towards a qualification.

20.3 By July 2009 50% of all care workers hold a qualification as listed as the recommended occupational qualification in the Care Council for Wales Qualification Framework.

20.4 By July 2009 all Managers employed before 1 April 2004 must hold the qualification as listed as the recommended occupational qualification in the Care Council for Wales Qualification Framework. Those managers first employed after 31 March 2004 hold a qualification as listed as the recommended occupational qualification in the Care Council for Wales Qualification Framework within 3 years of the commencement of their employment.

20.5 Records of training and development undertaken and the outcome, are kept on a central development file and on individual personnel files.

20.6 The Manager undertake periodic training to update knowledge, skills and competence to manage the agency.

Northern Ireland

Domiciliary Care Agencies Minimum Standards Link opens in a new window

Standard 12: Staff are trained for their roles and responsibilities.


12.1 Newly appointed staff are required to complete structured orientation and induction, having regard to NISCC's Induction Standards for new workers in social Care (see note below), to ensure they are competent to carry out the duties of their job in line with the agency's policies and procedures.

12.2 The registered manager requires newly appointed staff to provide evidence of training most recently undertaken that fulfils mandatory training requirements.

12.3 Mandatory training requirements are met.

12.4 The training needs of individual staff for their roles and responsibilities are identified and arrangements are in place to meet them.

12.5 The registered manager is aware of DHSSPS strategic targets for the training of, and attainment of NVQ qualifications by, care workers.

12.6 Arrangements are in place to ensure that care workers are able to maintain their registration with the appropriate professional regulatory body.

12.7 A record is kept in the agency, for each member of staff, of all training, including induction, and professional development activities undertaken by staff. The record includes:

  • the names and signatures of those attending the
    training event;
  • the date(s) of the training;
  • the name and qualification of the trainer or the
    training agency; and
  • content of the training programme.

12.8 There is a written training and development plan that is kept under review and is updated at least annually. It reflects the training needs of individual staff and the aims and objectives of the agency.

12.9 The effect of training on practice and procedures is evaluated as part of quality improvement.

Note: Information about NISCC's Induction Standards can be accessed on Link opens in a new window

Registered Managers need the qualifications and experience set out on page 49 of the Standards in order to register with RQIA.

Crown copyright material is reproduced with the permission of the Controller of HMSO and the Queen's Printer for Scotland.



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