NHS & Private Hospital Mandatory Training - CSTF Aligned E-Learning Courses

NHS & Private Hospital Mandatory Training - CSTF Aligned E-Learning Courses

NHS & Private Hospital Mandatory Training - CSTF Aligned E-Learning Courses

Mandatory Training Courses for Nurses and NHS Care Staff

The Skills Platform lists a wide range of mandatory training courses which are suitable for NHS workers such as nurses, doctors and dentists. These training courses are also beneficial to care staff working in the social care setting such as a CQC registered care home or domiciliary care agency.

We often get asked “What is the difference between mandatory and statutory training?” - Mandatory training differs from statutory training as they are usually made compulsory by the organisation to ensure their employees are competent to reduce risks, follow guidelines and comply with their policies. Statutory training is required by law or a statutory body such as the Care Quality Commission has instructed the organisation to carry the training to meet legislative requirements. Read our in-depth article for more details.

Organisations such as the General Medical Council (GMC) and the Nursing & Midwifery Council (NMC) are the regulators in the healthcare sector for doctors and nurses. The Royal College of Nursing (RCN) has provided guidance on the differences between mandatory and statutory training. Mandatory training requirements may vary depending on the job role and specific responsibilities of the employee.

The Care Quality Commission (CQC) can take regulatory action if health and social care providers do not meet the Regulation 18requirements. It states that staff must receive support, training and personal development necessary for them to carry out their job role. Employees that have completed mandatory training course previously should undertake annual updates or refresher training to ensure they have the knowledge and understanding of changes in legislation and directives. Annual refresher training intervals will vary depending on the organisational requirements.

Skills for Health have created the Core Skills Training Framework (CSTF) for healthcare employers which provides guidance, mapping tools and learning outcomes to improve quality, reduce costs, track progress, consistency and standardisation of training.

Mandatory training can be delivered to a group in a classroom environment such as a training centre by an experienced trainer which will cover both the theory and practical elements. Alternatively, you can purchase an online eLearning bundle which starts from around £50 per person, this would be suitable for individuals that need to learn the theory elements. You should always assess your employees including their training needs, learning styles and identify skills gaps which will help you choose the most suitable delivery method.

In most cases these courses provide an all in one solution, providing an overview of all the core essentials such as health and safety,, safeguarding training, equality and diversity, moving & handling, fire safety and conflict resolution.

Training: statutory and mandatory

A guide for RCN members about statutory and mandatory training.

Statutory training

This type of training is usually required by law or where a statutory body has instructed an organisation to provide training on the basis of specific legislation (i.e. the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999). Employers often describe this as ‘essential’ or ‘compulsory’ training and it ensures staff have the knowledge to maintain a healthy and safe working environment for themselves and their colleagues. 

What this can include

In the NHS, all new employees are required to undertake core health and safety awareness and training. This usually includes:

  • awareness of the local health and safety policy
  • awareness of the control of substances hazardous to health (COSHH)
  • when and how to report injuries, diseases and dangerous occurrences (RIDDOR)
  • fire safety awareness training  
  • manual handling training
  • basic risk assessment training
  • annual updates in essential areas of fire safety and manual handling. 

Starting a new job

When you start a new job you attend an induction programme, usually within the first month of starting work. During your first year you are usually required to complete the statutory and mandatory training sessions that were not covered in your induction. Attendance at statutory and mandatory training usually forms part of your terms and conditions. 

Mandatory training

Mandatory training is compulsory training that is determined essential by an organisation for the safe and efficient delivery of services. This type of training is designed to reduce organisational risks and comply with local or national policies and government guidelines. Some organisations use the terms essential or compulsory training as a ‘catch all’ to cover both mandatory and statutory training.

Mandatory training might include: 

  • blood transfusion processes
  • child protection
  • clinical record keeping
  • complaints handling
  • conflict resolution (managing violence and aggression)
  • consent
  • display and screen equipment
  • equality awareness and eliminating bullying and harassment
  • incident reporting
  • hand hygiene
  • hazardous substances
  • infection prevention and control
  • information governance
  • mental capacity and safeguarding adults
  • medicines handling and management
  • medical devices
  • patient slips, trips and falls
  • personal protective equipment
  • resuscitation
  • venous thromboembolism
  • raising concerns and whistleblowing.

Attending mandatory training

We believe mandatory training should be undertaken during work time. Your employer may require you to attend training or updates on your off duty - you should, however, be given the equivalent time off to compensate. If you work regular night shifts your employer should take this into account to ensure you can attend any regular training updates.

Any work related training is counted as 'working time' under the Working Time Regulations 1998 and as such count as work when weekly hours are being calculated.

Read more on working time and breaks.

Training and updates

Mandatory training usually requires attending annual updates, dependent on the role and organisational requirements.

The Nursing and Midwifery Council (NMC) does not set specific requirements stating how often mandatory training must be undertaken or completed. However, the NMC does require that registrants remain trained and competent. Your employer is free to set their own protocols and policies on training which all staff are contractually obliged to follow.

Employer obligations 

There are many frameworks under which employers should be delivering mandatory training. The NHS for example is required to meet the standards for better health, NHS Resolution risk management standards and the Care Quality Commission inspection criteria. Frameworks will vary depending on:

  • the risks encountered in the working environment
  • the needs of the workforce
  • insurers' standards
  • governance and legal frameworks in place
  • country-specific requirements
  • equality and diversity.

Equality and diversity considerations

The Equality Act 2010 places a responsibility on employers to eliminate discrimination, harassment and victimisation, and promote equal opportunities. This means employers should consider those protected under the Act when designing and delivering statutory and mandatory training. The employer should consider what adjustments can be made for staff with a disability. This this could be to ensure the times and locations and delivery of the training is suitable and accessible. The employer should remove any physical barriers, or provide extra equipment or aids where required.       

The Equality Act 2010 places a responsibility on employers to ensure any training policy and practice does not disadvantage or negatively impact protected groups. For example: arranging mandatory training sessions/updates only on certain days of the week which might prevent employees with a religious belief or faith from attending.

If you share a protected characteristic under the Equality Act 2010 and are experiencing discrimination please call us for advice and to discuss local support arrangements.

For more information please see the Equalities and Human Rights Commission (EHRC) publication, Your rights to equality at work: training, development, promotion and transfer (EHRC, 2011). 

If you are based in Northern Ireland, see Equality Commission Northern Ireland

Agency and bank worker essential training

Your contract with the temporary work agency should outline your right to access essential/ mandatory training to ensure you work in a safe manner. Common training areas covered should include:

  • data protection
  • health and safety at work
  • control of substances hazardous to health (COSHH)
  • fire safety awareness
  • infection control
  • manual handling
  • lone working
  • safeguarding vulnerable adults
  • safeguarding children.

Agency and bank workers do not have the statutory right to request ‘time to train’ or paid time off to study.

Other training for agency and bank workers

Generally, agency and bank nurses should receive mandatory training, but usually need to self-fund any further career development. NHS Professionals (bank only flexible workers) can access the majority of their online training courses.

We can provide careers advice to help with your development.

We also be running local study days, workshops, short courses and seminars in your area. Please go to the RCN events and conferences page for further information.

Further information

For advice on referencing this web page, refer to your university's guidance. There are different styles of referencing so it's important to check which one is preferred by your course provider. You can read more about referencing on the RCN's library site

Training & Compliance for NHS Professionals

Clinical Governance

As part of your registration with NHS Professionals we would like to support you in meeting your Clinical Governance requirements. We have developed a Clinical Governance handbook which provides information about a number of our processes, including:

  • How to provide NHS Professionals with feedback
  • How to access NHS Professionals Continuing Professional Development Modules
  • How NHS Professionals monitors performance (Performance Evaluation)
  • For Nurses/Midwives: How both the performance evaluation and CPD modules along with Revalidation Placement Expectation Guidelines can support with the NMC revalidation process


The Managed Learning Environment (MLE) is available to NHS Professionals Bank Members and will enable you to:

  • Complete your Mandatory Training
  • Access a range of online and classroom based continuous professional and personal development courses

It is your responsibility to ensure that you maintain and develop your competencies in the fields in which you practice.

Visit E-Learning on how to access these free of charge online training courses.

Free online mandatory training for NHS professionals

Free Online Training

In addition to our online and practical mandatory training provision, you may be interested in the following free online training courses:


  • Compassion and Dignity for All
  • Mental Health Observations
  • SCIE Dementia Awareness
  • Clinical Observations
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards
  • Food Hygiene
  • Enhanced Patient Observations
  • National Early Warning Scores
  • The safe use of insulin
  • The safe management of hypoglycaemia
  • The safe use of intravenous insulin infusion
  • The safe use of non-insulin therapies for diabetes
  • The safe use of insulin syringes, pen devices, pumps and sharps
  • The safe management of diabetes during end of life care
  • Omitted and delayed medicines in hospitals
  • Safe management of the diabetic foot
  • Safe management of people with diabetes, dementia, depression and severe mental illness
  • Managing diabetes in pregnancy
  • Female Genital Mutilation – Recognising and Preventing FGM
  • An Overview of Medical Terminology
  • Get Moving, Get Healthy
  • Caring for children and young people with diabetes mellitus
  • Tissue Viability
  • Basic Life Support (Clinical)
  • Awareness of Type 1 diabetes

For more information on how to access these online training courses, free of charge, please visit the e-Learning page.

eLearning & Development

eLearning, practical training and continuous professional development (CPD)

Online training modules available from the NHS Professionals Managed Learning Environment:

  • Fire Safety

  • Patient Handling

  • Basic Life Support

  • Infection Control

  • Protecting Information

  • Safeguarding Vulnerable Adults

  • Safeguarding Children

  • Equality and Diversity

  • Compassion and Dignity for All

  • Mental Health Observations

  • SCIE Dementia Awareness

  • Clinical Observations

  • Mental Capacity Act

  • Deprivation of Liberty Safeguards

  • Food Hygiene

  • Enhanced Patient Observations

  • National Early Warning Scores

The MLE can be accessed by clicking here.

If you have not used the MLE before, we recommend that you familiarise yourself with the learning environment by clicking here.

Additional access to CPD resources

The Learn Blood Transfusion eLearning course can be accessed by visiting the LearnPro website https://nhs.learnprouk.com​

The National Patient Safety Suite can be accessed by visiting the Virtual College website https://nationalpatientsafetysuite.virtual-college.co.uk


Online modules available:

Practical training is also available covering the following subjects:

  • Fire Safety

  • Basic Life Support

  • Infection Control

  • Patient Handling

  • Conflict Resolution / Breakaway

For full details on how to access the additional CPD resources please refer to the Learning and Development section in the Frequently Asked Questions pages.

About the Statutory and Mandatory Training programme

The UK Core Skills Training Framework (CSTF) sets out 10 statutory and mandatory training topics for all staff working in health and social care settings. The CSTF includes nationally agreed learning outcomes and training delivery standards.

Health Education England e-Learning for Healthcare (HEE e-LfH) has worked with a range of subject matter experts to develop high quality, national e-learning training sessions, which address all the knowledge outcomes at level 1 and 2 and at level 3, where appropriate for e-learning.

The sessions are freely available to all health and social care staff.

It is the responsibility of individual health and social care employer organisations to ensure that their workforce complete the appropriate training to comply with their statutory and mandatory requirements. It is also an employer’s responsibility to determine the best mode of delivering the training, whether that is face-to-face, e-learning or a blended approach. The CSTF provides further guidance on this.


The statutory and mandatory training has been redesigned as short and interactive e-learning sessions which include scenarios, case studies and knowledge checks. Each session takes about 20 minutes to complete and can be accessed via mobiles and tablets.


These are mini e-learning sessions, one for each topic and level in the CSTF, which pose two, randomly selected, multiple-choice questions per learning outcome. We advise learners to allow about 10 minutes to complete each session. The eAssessments have an 80% pass rate and allow learners three attempts. If they fail, they are encouraged to review the e-learning session. As learners work through the eAssessment, they get feedback on both correct and incorrect answers.

How to access

If you already have an account with e-LfH, then you can enrol on to the Statutory and Mandatory Training 2017 programme by logging in to the e-LfH Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My e-Learning section.

If you are a manager and would like further information on accessing activity reports for staff in your organisation, then please go to: http://support.e-lfh.org.uk/my-activity/reports/what-is-the-authorisation-process-for-organisations-to-run-reports-on-their-staff/

NHS healthcare staff in England

The Statutory and Mandatory programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-learning via ESR means that your completions will transfer when you move between NHS organisations.

Further details are available here.

Access from other Learning Management Systems

The Statutory and Mandatory sessions are supported by the AICC communication standard. This allows for remote Learning Management Systems (LMS) to launch the sessions from the e-LfH content server as if they were loaded locally. Enrolment and tracking of usage is retained at the organisation’s LMS. If your local LMS supports AICC, please contact our support desk and we will provide you with the relevant links and instructions to set up courses.

Core Mandatory Training and Combined Corporate & Clinical Induction

Core Mandatory Training

Shropshire Community Health NHS Trust staff are required to maintain a variety of competencies relevant to their role through a combination of face-to-face training and e-Learning courses accessed through the ESR.

Staff should note, however, that from the 1st April 2017 there will no longer be a bundled face-to-face core mandatory training update as only one face-to-face course (resuscitation) is now required annually.

All staff should therefore ensure that they undertake the training courses within the relevant renewal periods. This should include any rolespecific essential training agreed by your line manager.

The following link provides the new guidelines for Core Mandatory Training for both clinical and non clinical staff that will commence on the 1st April 2017:

PDF document Core Mandatory Training for clinical and non clinical staff [PDF] (307 kb)

Combined Corporate and Clinical Induction

Combined Corporate Inductions consist of a face-to-face programme with the following objectives:

  • To welcome new employees to Shropshire Community Health NHS Trust
  • To provide new members of staff with the opportunity of engage with Managers and Directors of a face-to-face basis
  • To introduce new staff members to the Trust's culture, values and strategic objectives
  • To provide new staff members with the opportunity to learn more about the services that support them
  • To provide the opportunity to get new information about the benefits available to Trust staff members
  • To provide the opportunity to network and build relationships
  • To attain mandatory training competencies.

Staff will ordinarily be booked onto Corporate Induction as part of the recruitment process however, it is advised that this is checked with your line manager.

The following link provides details of the Combined Corporate & Clinical Induction programme for 2017 - 2018 that will commence on the 1st April 2017:

Doctors' statutory and mandatory training requirements

The Trust has a responsibility to provide various statutory and mandatory training in a variety of subjects and to ensure that all staff attend. It is also the professional responsibility of all staff to make sure they have evidence they have kept up to date with this training.

Statutory training is required by law to assure maintenance of service

Mandatory training is required by organisation to limit risk and maintain safe working practice

  • During your first year you must complete the training sessions that were not covered in your induction.
  • Each year thereafter you should complete the session again to ensure and record that you are up to date.

Please download the statutory and mandatory training log for medical staff to find out what training sessions you need to do.

There are often adjustments to the learning logs. Please ensure you use the current version and do not refer to any previous versions.

If you wish to see the Trust's full statutory and mandatory training matrix, it can be found on staffnet, the Trust's intranet.

Due to the launch of the VLE the majority of links contained within the statutory and mandatory training logs will not currently work.  This is being updated and the new training logs should be available by the end of week ending 1 March 2013. For further information please contact Jane Carter via Outlook or on ext 5060.

Sort by:
Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to Basket




Sold Out