Call Centre Courses, Training & Qualifications - Call Centre Courses & Training in England & Wales (UK) - Online Call Centre Courses & Training Providers in Scotland & Northern Ireland - Call Centre Training Courses in England, Wales, Scotland, Northern Ireland and the Republic of Ireland -

Call Centre Courses & Training Online Providers in the UK

The Mandatory Training Group is the leading UK provider of accredited courses and Ofqual approved qualifications, including statutory and mandatory training, health and safety, Microsoft Office, IT and cybersecurity, soft skills development, leadership and management.

All our e-learning courses and qualifications are developed in line with the current laws and regulations in England, Wales, Scotland, Northern Ireland and the Republic of Ireland.

Click here to browse The Mandatory Training Group’s courses, including Call Centre training courses, e-learning programmes and Ofqual approved qualifications.

Click here to see our CPD Certification Service accreditation for our Call Centre training courses, eLearning programmes and Ofqual approved qualifications.

Commitment to developing high-quality content

Our content development team is led by Dr Richard Dune, who has over 20 years of experience in health and social care workforce development and governance. Click here to view our full catalogue of accredited courses and training programmes.

Call Centre Training Courses in England and Wales

The Mandatory Training Group provides a wide range of online Call Centre training courses, eLearning programmes and Ofqual approved qualifications in all UK regions, including:

London, Greater London (South East of England) | Birmingham, West Midlands | Glasgow, Scotland | Liverpool, Merseyside (North West) | Bristol, South West England | Manchester, Greater Manchester (North West England) | Sheffield, South Yorkshire (Yorkshire Humber) | Leeds, West Yorkshire (Yorkshire Humber) | Edinburgh, Scotland | Leicester, Leicestershire (East Midlands) | Coventry & Warwickshire (West Midlands) | Bradford, West Yorkshire (Yorkshire Humber) | Cardiff, South Glamorgan (Wales) | Belfast, County Antrim/County Down (Northern Ireland) | Dublin (Republic of Ireland) | Nottingham, Nottinghamshire (East Midlands) | Kingston upon Hull, East Riding of Yorkshire (Yorkshire Humber) | Newcastle upon Tyne, Tyne and Wear (North East England) | Stoke-on-Trent, Staffordshire (West Midlands) | Southampton, Hampshire (South East) | Derby, Derbyshire (East Midlands) | Brighton, East Sussex (South East England) | Portsmouth, Hampshire (South East England) | Plymouth, Devon (South West England) | Northampton, Northamptonshire (East Midlands) | Reading, Berkshire (South East England) | Luton, Bedfordshire (East of England) | Wolverhampton, West Midlands | Bolton, Greater Manchester (North West England) | Aberdeen, Scotland | Bournemouth, Dorset (South West England) | Norwich, Norfolk (East of England) | Swindon, Wiltshire (South West England) | Swansea, West Glamorgan (Wales) | Milton Keynes, Buckinghamshire (South East England) | Southend-on-Sea, Essex (East of England) | Middlesbrough, North Yorkshire (Yorkshire Humber) | Peterborough, Cambridgeshire (East of England) | Sunderland, Tyne and Wear (North East England) | Warrington, Cheshire (North West England) | Huddersfield, West Yorkshire (Yorkshire Humber) | Slough, Berkshire (South East England) | Oxford, Oxfordshire (South East England) | York, North Yorkshire (Yorkshire Humber) | Poole, Dorset (South West England) | Ipswich, Suffolk (East of England) | Telford, Shropshire (West Midlands) | Cambridge, Cambridgeshire (East of England) | Dundee, Scotland | Gloucester, Gloucestershire (South West England) | Blackpool, Lancashire (North West England) | Birkenhead, Merseyside (North West England) | Watford, Hertfordshire (East of England) | Sale, Greater Manchester (North West England) | Colchester, Essex (East of England) | Newport, Gwent (Wales) | Solihull, West Midlands | High Wycombe, Buckinghamshire (South East England) | Exeter, Devon (South West England) | Gateshead, Tyne and Wear (North East England) | Blackburn, Lancashire (North West England) | Cheltenham, Gloucestershire (South West England) | Maidstone, Kent (South East England) | Chelmsford, Essex (East of England) | Salford, Greater Manchester (North West England) | Basildon, Essex (East of England) | Doncaster, South Yorkshire (Yorkshire Humber) | Basingstoke, Hampshire (South East England) | Worthing, West Sussex (South East England) | Eastbourne, East Sussex (South East England) | Crawley, West Sussex (South East England) | Rochdale, Greater Manchester (North West England) | Rotherham, South Yorkshire (Yorkshire Humber) | Stockport, Greater Manchester (North West England) | Gillingham, Kent (South East England) | Sutton Coldfield, West Midlands | Woking, Surrey (South East England) | Wigan, Greater Manchester (North West England) | Lincoln, Lincolnshire (East Midlands) | Oldham, Greater Manchester (North West England) | Wakefield, West Yorkshire (Yorkshire Humber) | St Helens, Merseyside (North West England) | Worcester, Worcestershire (West Midlands) | Hemel Hempstead, Hertfordshire (East of England) | Bath, Somerset (South West England) | Preston, Lancashire (North West England) | Raleigh, Essex (East of England) | Barnsley, South Yorkshire (Yorkshire Humber) | Stevenage, Hertfordshire (East of England) | Hastings, East Sussex (South East England) | Southport, Merseyside (North West England) | Darlington, County Durham (North East England) | Bedford, Bedfordshire (East of England) | Halifax, West Yorkshire (Yorkshire Humber) | Hartlepool, County Durham (North East England) | Chesterfield, Derbyshire (East Midlands) | Nuneaton, Warwickshire (West Midlands) | Grimsby, North East Lincolnshire (Yorkshire Humber) | Weston-super-Mare, Somerset (South West England) | Chester, Cheshire (North West England) | St Albans, Hertfordshire (East of England) | Douglas, Isle of Man | Saint Peter Port, Guernsey | Saint Helier, Jersey | Newport, Isle of Wight | Gibraltar (British Overseas Territory).

Click here to find out more about The Mandatory Training Groups eLearning courses, including online Call Centre training courses and online learning programmes and Ofqual qualifications in the UK.

Which Call Centre Training Courses are Available in Scotland?

The Mandatory Training Group provides a wide range of Call Centre courses, training and qualifications in Scotland and all UK regions, including Aberdeenshire, Angus, Argyllshire, Ayrshire, Banffshire (Moray and Aberdeenshire), Berwickshire (Scottish Borders), Buteshire, Caithness (Scottish Highlands), Clackmannanshire, Dumfries and Galloway (Dumfriesshire/Kirkcudbrightshire/Sutherland/Wigtownshire), Dunbartonshire, East Lothian (Haddingtonshire), Edinburghshire (Midlothian), Fife (Fifeshire), Inverness-shire, Kincardineshire, Perth and Kinross, (Kinross-shire/Perthshire), Lanarkshire, West Lothian (Linlithgowshire), Moray, Morayshire (Elginshire, Nairn/Nairnshire, Scottish Highlands), Orkney, Borders (Peebles-shire/Roxburghshire/Selkirkshire), Renfrewshire, Ross and Cromarty, Shetland and Stirling (Stirlingshire/Perthshire).

Click here to see the full list of online Call Centre training courses, e-learning programmes and Ofqual approved qualifications in England, Wales, Scotland and Northern Ireland.

Who are these Call Centre Courses & Training in Wales for?

The Mandatory Training Group provides Call Centre courses for all sectors in all Welsh and UK regions, including Anglesey, Brecknockshire, Caernarfonshire, Carmarthenshire, Cardiganshire, Denbighshire, Flintshire, Glamorgan, Merionethshire, Monmouthshire, Montgomeryshire, Pembrokeshire and Radnorshire.

Click here to see the full list of online Call Centre training courses, online learning programmes and Ofqual approved qualifications in England, Wales, Scotland and Northern Ireland.

Call Centre Courses, Training & Qualifications in Northern Ireland

Book Call Centre training courses and Ofqual approved qualifications in Northern Ireland and UK regions, including County Antrim, County Armagh, County Down, County Fermanagh, County Londonderry and County Tyrone. 

Click here to browse through the full list of online Call Centre training courses, online training programmes and Ofqual approved qualifications in Wales, England, Northern Ireland and Scotland.

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Call Centre Training Providers in the UK and the Republic of Ireland

The Mandatory Training Group is the leading provider of Call Centre training courses in the UK and Republic of Ireland regions, including Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford and Wicklow.

Click here to browse through the full list of online Call Centre training courses, eLearning courses and Ofqual approved qualifications in Wales, England, Northern Ireland and Scotland.

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Call Centre Training Courses in England and Wales

OurCall Centre training courses are available for all sectors in the UK and across all UK regions and overseas territories, including Falkland Islands, Gibraltar, Guernsey, Hebrides, Isle of Man, Isle of Wight, Jersey and Sark.

Click here to see the full list of online Call Centre training courses, accredited e-learning programmes and Ofqual qualifications in England, Wales, Scotland and Northern Ireland.

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Call Centre Certificate Course
Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions.
Unit 4 – Sales by Phone.
Unit 5 – Developing a Script.
Unit 6 – Negotiation Techniques.
Unit 7 – Dealing with Difficult Customers.

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Online Call Centre Courses and Training Providers in Greater London

The Mandatory Training Group provides a wide range of CPD accredited online Call Centre courses, accredited training courses and qualifications in Greater London and South East England, including Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Royal Borough of Kensington and Chelsea, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster.

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Rating: 4.5 - ‎30 reviews
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Call Centre Train the Trainer Courses in the UK

The Mandatory Training Group provides a wide range of accredited train the trainer courses, including Call Centre training courses, e-learning programmes and Ofqual approved qualifications in England, Wales, Scotland, Northern Ireland and the Republic of Ireland.

Click here to see the full list of online Call Centre training courses, e-learning programmes and Ofqual approved qualifications in England, Wales, Scotland and Northern Ireland.

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Online Call Centre Training Course | reed.co.ukwww.reed.co.uk › courses › call-centre-training
£10.00 - ‎In stock
View all details on Call Centre Training course on reed.co.uk, the UK's #1 job site.
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Train the Trainer | Training the Trainer Courses ... - The Centrewww.the-centre.co.uk › courses › detail › training_the_...
20 Dec 2019 - Training the Trainer Course in London and the UK. understanding and motivating learners. establishing aims and objectives for training. creating a safe, productive learning environment. blended learning. training techniques. planning a training programme. monitoring and evaluation. facilitation skills.
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Call Centre Training – E-Learning Course – CPDUK ...www.mandatorytraining.co.uk › products › call-centre-...
Rating: 4.5 - ‎30 reviews
Welcome to The Mandatory Training Group's online Call Centre Training course. All our online training courses, programmes and qualifications are accredited ...
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Trainer Courses | Leading National Healthcare Train the ...trainercourses.com
If your trainer certificate requires updating or you want to be certificated as a registered trainer please contact our centre support team on 0800 644 68 45 or ...
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Train The Trainer Courses | Train The Trainer Training UK-Widewww.activia.co.uk › train-the-trainer-courses
Train the trainer training courses with Activia. Train The Trainer Courses at 11 UK centres, or in-house at your offices nationwide. ... Book online or contact us.
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Professional Call Centre Skills Training Course - iStudywww.istudy.org.uk › course › professional-call-centre-s...
Professional Call Centre Skills Training Course offers what you need to do at a call center. Call Centre Job Training is perfect to train you to be a capable call ...
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Online Call Centre Training | Call Centre Certificate Course ...www.oxfordhomestudy.com › courses › online-call-cen...
Online Call Centre Training. Enrol for accredited call centre certificate course at OHSC and develop excellent communication skills for online sales. Online call ...
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25 Jan 2017 - Call centre training tips and best practices to enhance agent skills and ... you are on course to having well-rounded agents in the call centre.
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Call Centre Certificate Course | Online Call Centre Trainingwww.bolc.co.uk › Call-Centre-Certificate-Course
Call Centre Certificate Course. Take accredited online call centre training and polish your skills for call centre jobs.
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Train the Trainer courses, learn to train, accredited trainer ...itg-instructor-training.co.uk › train-the-trainer-teaching
Train the Trainer courses, award and certificate in education and training, PTLLS ... the award in education and training qualifications which was formally called PTLLS ... Courses are held at our training centre in Colchester Essex, we can also ...
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Free Call Centre Courses and Training Providers in England and Wales

The Mandatory Training Group provides a wide range of free Call Centre courses, training courses and qualifications in all UK towns, cities and regions, including Aberdeen, Bangor, Barry, Belfast, Birmingham, Bradford, Brighton, Bristol, Cardiff, Cork, Coventry, Craigavon, Derry (Londonderry), Drogheda, Dublin, Dundalk, Dundee, East Kilbride, Edinburgh, Galway, Glasgow, Hamilton, Hull (Kingston upon Hull), Leeds, Leicester, Limerick, Liverpool, Livingston, London, Luton, Manchester, Newcastle upon Tyne, Newport, Newtownabbey, Northampton, Nottingham, Paisley, Plymouth, Portsmouth, Reading, Sheffield, Southampton, Stoke-on-Trent, Swansea, Waterford and Wolverhampton.

Click here to browse through the full list of online Call Centre training courses, free online learning programmes and Ofqual approved qualifications in Wales, England, Northern Ireland and Scotland.

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Online Call Centre Training Course | reed.co.ukwww.reed.co.uk › courses › call-centre-training
£10.00 - ‎In stock
View all details on Call Centre Training course on reed.co.uk, the UK's #1 job site. ... A dynamic approach to distance learning, free from all time constraints, ...
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Online Call Centre Training | Call Centre Certificate Course ...www.oxfordhomestudy.com › courses › online-call-cen...
Online Call Centre Training. Enrol for accredited call centre certificate course at OHSC and develop excellent communication skills for online sales. Online call ...
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Free Customer Service Courses | Free online Customer ...www.oxfordhomestudy.com › courses › free-customer-...
Home. Courses ? Forensic Accounting. Construction Management. Business Studies. Management. Beauty Therapy. Customer Services. Interior Design. Risk Management. Trainer Courses. Environmental Management. Leadership & Management. Facilities Management. Wedding Planning. Admin, Secretarial & PA. Cyber Security. Life ...
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Professional Call Centre Skills Training Course - iStudywww.istudy.org.uk › course › professional-call-centre-s...
Call Centre Job Training is perfect to train you to be a capable call center job. Call Centre Training: Sales and Customer Service Course will also teach on how ...
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Call Centre Certificate Course | Call Centre Courses Online ...www.bolc.co.uk › Call-Centre-Certificate-Course
Take accredited online call centre training and polish your skills for call centre jobs. ... Paying in Instalments: £395 (Interest FREE Instalments). Deposit: £95.
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Free Online Courses from the World's Top Publishers - Alisonalison.com › tag › customer-service
Customer Service Courses. Businesses vary in nearly every aspect except for one – the importance of excellent customer service to their success. Above–average ...
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UK Call Centre Training Courses, 2 Day Coursewww.trainingsalespeople.co.uk › call-centre
Training Sales People offer highly effective call centre training courses to businesses throughout the UK. This excellent course is held over 2 days, .
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Call Centre Training – E-Learning Course – CPDUK ...www.mandatorytraining.co.uk › products › call-centre-...
Rating: 4.5 - ‎30 reviews
Call Centre Training - this will help learners refine their phone skills, which will make them more confident, raise sales, and help gain new clients while retaining ...
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Free Online Telephone Skills And Customer Care course ...www.totalsuccess.co.uk › free-online-telephone-skills-a...
Controlling the call – Advanced techniques; Managing difficult calls. Certification. On completion of this course you will be able to download a Total Success ...
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33 Free Customer Service & Support Training Resourcesblog.hubspot.com › service › free-customer-service-trai...
6 Mar 2020 - Therefore, they might not have experience working with call center software or a ticketing system. Before they start interacting with customers, ...
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Frequently Asked Questions About Call Centre Training Courses

Here at The Mandatory Training Group, we receive many questions relating to the Call Centre courses. The most common questions and answers about the Call Centre courses and training are outlined below.

Why Complete your Call Centre Training with The Mandatory Training Group?

The Mandatory Training Group is the leading provider of accredited Call Centre training courses.

Click on the links below to find out more about our accredited e-learning courses and Ofqual approved qualifications:

• Business Administration
• Charities and Volunteers
• Child Care Services
• Clinical Commissioning Groups
• Clinical Governance
• Clinical Skills Development
• Corporate Governance
• CQC Compliance
• Education and Training
• Entrepreneurship
• Equality and Diversity
• FE Colleges And Universities
• Finance Management
• Health and Safety at Work
• Health & Social Care
• Health Law and Ethics
• Human Resource Management 
• Information Governance (GDPR)
• IT and Technology Management
• Leadership and Management
• Local Authorities
• Long Term Conditions
• Mental Health Awareness
• Primary Care Services
• Public Health
• Research and Development
• Risk Management
• Safeguarding People at Risk
• Sales and Marketing
• Statutory Mandatory Training
• Work Skills and Development
• Workforce Development.

Contact our Coventry based Support Team on 024 7610 0090 or via Email to discuss how we can help your organisation with online Call Centre training courses for your organisation in England, Wales, Scotland, Northern Ireland and the Republic of Ireland.

Call Centre Courses & Training in England, Wales, Scotland & Northern Ireland - The Mandatory Training Group UK.