Mandatory Training for Agency Workers - UKCSTF Aligned Courses

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

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Mandatory Training for Agency Workers – Online Training Courses – Intermediate Level – UKCSTF Aligned.

Welcome to The Mandatory Training Group's online Mandatory Training for Agency Workers, including NHS doctors and medical locums, private-sector doctors, agency nurses, allied health professions (AHPs) and health and social care workers.

This online Mandatory Training for Agency Workers package was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF), Skills for Care's Care Certificate, NHS procurement frameworks, Resuscitation Council (UK), the Health and Safety Executive (HSE) and the Care Quality Commission (CQC) recommendations for health and social care providers.

These Mandatory Training for Agency Workers eLearning courses are also in line with the Royal Medical Colleges requirements for doctor’s revalidation and Code of Professional Conduct.

Course content

This online mandatory training for agency workers and locum workers covers the following modules:

  • CSTF Equality, Diversity and Human Rights
  • CSTF Health, Safety and Welfare
  • CSTF NHS Conflict Resolution (England)
  • CSTF Fire Safety
  • CSTF Infection Prevention and Control (Level 1 and 2)
  • CSTF Moving and Handling
  • CSTF Safeguarding Adults (Level 1 and 2)
  • CSTF Preventing Radicalisation
  • CSTF Safeguarding Children (Level 1 and 2)
  • CSTF Resuscitation (Level 1 and 2)
  • CSTF Information Governance and Data Security

    Who is the course for?

    This online Mandatory Training for Agency Workers package should be completed by locum doctors, medical locums and other healthcare locum workers in NHS Trusts and private hospitals, and other clinical settings including:

    • NHS Consultants
    • Consultants working in the private sector
    • General Practitioners
    • General Practice Locum GPs
    • Specialist Registrars
    • Senior House Officers
    • Private Independent Doctors
    • Locum Nurses
    • Agency Nurses
    • Allied Health Professionals 9AHPs)
    • NHS Healthcare Professionals
    • Private Healthcare Professionals
    • Healthcare Assistants
    • Clinical Support Workers

    Course aims

    This online Mandatory Training for Agency Workers courses package is to enable care healthcare and clinical support workers to meet their mandatory training requirements in line Health and Care Professions Council, Care Quality Commission and CSTF framework (whether it is induction, refresher training or as annual updates for healthcare and clinical support workers).

    To that end, our Mandatory Training for Agency Workers are guided by the following:

    • Standards set by the Health and Care Professions Council and the Care Quality Commission
    • The Care Quality Commission (CQC) guidance for health and social care workers
    • UK Core Skills Training Framework (CSTF)
    • CQC frameworks’ and guidance for mandatory training for healthcare support staff

    We have developed appropriate mandatory training packages for clinical and healthcare support staff to meet the CQC quality standards and performance ratings. Our Mandatory Training for Agency Workers help to reduce injuries and avoid subsequent claims due to negligence and malpractice, improve staff morale, provide safe and effective care and improve the patient experience.

    Each of the online Mandatory Training for Agency Workers courses package modules provides essential and adequate detail as suggested by UK regulators (including the Care Quality Commission (CQC).

    Learning outcomes

    The UK Core Skills Training Framework (CSTF) sets out 11 statutory and mandatory training topics for all staff working in health and social care settings. The CSTF includes nationally agreed learning outcomes and training delivery standards across all healthcare and social care settings.

    The Mandatory Training Group have worked with a range of subject matter experts to develop high quality, statutory and mandatory e-learning training sessions, which address all the knowledge outcomes at level 1 and 2 and at level 3, where appropriate for e-learning.

    These statutory and mandatory training courses sessions are suitable for all health and social care staff working across the various Care Quality Commission (CQC) regulated organisations, including NHS and private hospitals, mental health, care homes and domiciliary care providers.

    It is the responsibility of individual health and social care employer organisations to ensure that their workforce complete the appropriate training to comply with their statutory and mandatory requirements. It is also an employer’s responsibility to determine the best mode of delivering the training, whether that is face-to-face, e-learning or a blended approach. The CSTF provides further guidance on this.

    This online Mandatory Training for Agency Workers courses package meets the requirements of CQC regulated health and social care organisations.

    Download Full Course Description (PDF)


    Instant Access

    Gain instant access to your course(s) upon purchasing through our website

    Login credentials are sent immediately to the customer to the email address provided during the checkout process

    We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

    Learn Anytime, Anywhere, On Any Device

    Learn at your own pace, at a time and place convenient to your circumstances

    Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

    In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

    Assessment and Certification

    Unlimited attempts to complete end of course assessments

    On successful completion, download, print/save quality-assured CPD certificate

    Online Support 24/7

    Customer service teams interact with clients through email and live chat support

    100% Money-Back Guarantee

    We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

    Refund policy

    To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

    You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


    End of course assessment

    At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

    Certification

    On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

    Course accreditation

    The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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    Why choose our accredited e-learning courses and programmes?

    The benefits of using our accredited e-learning courses in the workplace include:

      CPDUK accredited e-learning provider
      Ofqual approved training centre (UK qualifications)
      Internationally recognised CPD and Ofqual approved certificates
      Wide range of courses and qualifications that meet UK legislation and guidelines
      Over 500 online courses and programmes that cover multiple sectors
      Free blended learning environment for individuals and organisations
      Immediate access to online courses and programmes
      Highly interactive e-learning portal
      Substantial cost reductions (no travel fees and other expenses)
      Self-paced online learning
      Low carbon footprint through e-learning
      Repository of online learning materials and assessments
      Fully qualified and experienced trainers, instructors and assessors
      Experienced subject matter experts and content developers
      Conversion of existing classroom courses to e-learning courses
      All training courses meet the latest guidance and best practice recommendations.

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    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

    To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

    If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

    Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

    Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

    Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

    These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

    There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

    Yes. All end of course assessments are completed online.

    Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

    To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

    Obtained certificates can be downloaded from the learner’s profile page.

    We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

    Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

    For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

    There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

    The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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    Mandatory Training for Agency Workers: Frequently Asked Questions and Answers

    Here at The Mandatory Training Group, we receive many enquiries about Mandatory Training for Agency Workers. We have listed some of these frequently asked questions.

    Click on the text below to see the answers to the Frequently Asked Questions about Mandatory Training for Agency Workers.

    Generally, an agency worker is an individual supplied by employment businesses to a client to work under the client's direction and supervision.

    Mandatory training for agency workers may be beneficial for NHS doctors and medical locums, private-sector doctors, agency nurses, allied health professions (AHPs) and health and social care workers.

    The most common mandatory training subjects for agency workers include:

  • Health and safety
  • Fire safety
  • Equality, diversity and Human Rights
  • Infection, prevention and control
  • Manual handling
  • Food Hygiene/Food Safety Awareness
  • Safeguarding Adults
  • Safeguarding Children.
  • Mandatory training is determined primarily by an organisation for the safe and efficient running to reduce organisational risks and comply with policies, government guidelines.

    Locum doctors should complete this mandatory online training for agency workers package, as well as medical locums and other healthcare locum workers in NHS Trusts, private hospitals and other clinical settings including:

  • NHS consultants
  • Consultants working in the private sector
  • General practitioners
  • Locum GPs
  • Specialist registrars
  • Senior house officers
  • Private independent doctors
  • Locum nurses
  • Agency nurses
  • Allied health professionals 9AHPs
  • NHS healthcare professionals
  • Private healthcare professional
  • Healthcare assistants
  • Clinical support workers.
  • On the one hand, statutory training is necessary to ensure that the organisation is meeting any legislative duties. On the other hand, mandatory training is an organisational requirement to limit risk and maintain a safe working practice.

    Employers must provide training to any employee required by OSHA regulations.

    As a result, the time spent in mandatory training is generally compensable. According to the information provided, the training transpires during regular work hours.

    Yes. If you are required to attend a training program for work, you must be paid for that time. Thus, if your employer requires all new employees to participate in an orientation training or requires current employees to attend sexual harassment training, that time must be paid.

    As mandatory training counts as work, they're covered by federal wage and hour laws. You have to be paid at least minimum wage while you participate in mandatory training.

    However, the law allows your employer to pay you less than your average salaries for the training time.

    Yes, you can be fired for not attending a mandatory meeting with one very narrow exception that likely will not apply to you. The basic rule is that you are an at will.

    A carer is anyone who, in an unpaid capacity, supports a loved one suffering from an illness, physical disability, mental health condition or addiction. Meanwhile, an agency worker is a paid professional who works in a variety of settings, from home agencies and residential agency facilities.

    Agency workers might be employees of the agency or employees of the business. Occasionally, agency workers are self-employed/freelance.

    If you are the employer, you cannot transfer your health and safety responsibilities to another person or business.

    To be an effective agency worker, you must have:

  • An interest in people and a commitment to helping others
  • The ability to communicate clearly and sensitively with vulnerable people and their families
  • Knowledge of the emotional and practical difficulties a client may face
  • Good listening skills
  • An empathetic approach to clients.
  • The three main duties of an agency worker are as follows:

  • Take all reasonable precautions to protect the health and safety of workers.
  • Ensure that equipment, materials and protective equipment are maintained in good condition.
  • Provide information, instruction and supervision to protect worker health and safety.
  • As an agency worker, you will be entitled to Statutory Sick Pay (SSP) if: your average weekly earnings exceed £118 a week (if your pay varies, your entitlement depends on your average salary over the previous eight weeks).

    Some agency workers are classified as employees. Employees are employed under a contract of service or contract of employment. They have all the rights workers have plus others, such as being paid if work is unavailable.

    Yes. You should receive at least 5.6 weeks' paid holiday a year. In particular, since 1 October 2011, temporary agency workers have had the right to the same holiday entitlement (pro-rata to their hours) as a comparable direct-hire employed by the hirer to do the same job.

    Mandatory training for agency workers is necessary to support a safe and efficient practice, as well as to reduce organisational risks, comply with regulatory requirements and local policies.

    At a staffing agency, companies pay the agency to find employees for them. Job seekers can apply to specific jobs through the staffing agency or contact the staffing agency looking for a job. The agency interviews the job seekers and places them in appropriate positions.

    An agency must auto-enrol all its agency workers into a pension scheme within three months of the start of the contract. If an agency worker does not want to be enrolled in the agency's pension scheme, they must contact the agency and the pension provider and opt-out of the system.

    You are an agency worker if you have a contract with an agency, who can then work temporarily for an employer. You might also be called a temp.

    When you're working on a job, the employer controls your work. Hence, you are not self-employed.

    Staffing/recruiting/employment agencies are the same thing. Their methods, services and agreements may differ, but the name doesn't change anything. Standard bill rate is a 40-50% markup on the hourly rate the temp employee gets. The standard direct placement fee is 25-30% of the total first-year compensation.

    Some studies focused on the perceived benefits of multiagency working. The most improved and commonly identified useful service is joint problem-solving. However, the ability to take a holistic approach and increased understanding and trust between agencies were also cited.

    Multi-agency working is about providing a seamless response to individuals with multiple and complex needs. It is vital if individuals are to be offered the range of support they require promptly.

    All agencies, whether or not they are REC members, must follow two pieces of legislation, the Employment Agencies Act 1973 (EAA) and the Conduct of Employment Agencies and Employment Business Regulations 2003 (Conduct Regulations).

    An employee can work two different types of jobs within the same company. The employer wants to track how much time the employee spends on each post, so the employer has him use two different time clocks. An employee finds work through two various staffing agencies for the same employer.

    On successful completion of each of the mandatory online training for agency nurses courses, you will be able to download, save, and print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

    The CPD Certification Service (CPDUK)accredits all of our statutory and mandatory training courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    Mandatory Training for Agency Workers – Online Courses – Intermediate Level – UKCSTF Aligned.

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