Which Courses are Mandatory for Health & Social Care Providers? - Defining Statutory and Mandatory Training in the Context of Healthcare & Social Care - Outlining Mandatory Training Needs for UK Providers - Meet CQC KLOE Compliance

Here at The Mandatory Training Group, we get many enquiries from healthcare and social care providers wanting to know about the specific mandatory training courses they should be providing for their staff. There is no single list or specific guidance that tells you which mandatory training courses you should provide for your staff. Each provider should carry our a needs assessment to determine the knowledge and skills required for their staff to deliver safe and effective care. 

Mandatory & statutory training packages for health & social care workers

The Mandatory Training Group have developed specific online statutory and mandatory training packages for NHS staff, private healthcare workers and other health and social care workers in care homes, domiciliary care settings and general practice staff. These health and social care mandatory training packages cover all the core and specialist subjects to meet the Care Quality Commission (CQC) key lines of enquiry (KLOEs).

    What is mandatory training for healthcare & social care?

    Our Coventry-based health and social care training team often get asked what 'mandatory training' and 'statutory training' mean? Many people wonder what the difference is between 'mandatory' and 'statutory' training.

    The term 'mandatory training' is usually used to describe training that is offered in healthcare and social care settings. For example, NHS Trusts, private healthcare providers, nursing homes and residential homes provide mandatory training for their staff. Nursing and care recruitment agencies, as well as locum agencies for doctors and allied health professionals (AHPs) also have to provide mandatory training to meet regulatory compliance. 

    Mandatory training definition

    Simply put, mandatory training refers to the compulsory training that is required for employees to carry out their duties safely and effectively. Many organisations deliver mandatory training as part of their routine induction training, then as required thereafter. This may be refresher training annually, or mandatory training updates every 2-3 years. This training may then be referred to as 'mandatory training update' or 'refresher mandatory training.

    Is mandatory training the same for all health & social care workers?

    For all health and social care providers, mandatory training is defined as the compulsory training that is required, based upon the responsibilities of doctors, AHPs, nurses and care workers to work in a safe manner. The training modules in the mandatory training courses are delivered at different levels, as appropriate to meet the needs of the individual job roles and responsibilities. For example, safeguarding training is delivered at Level 1 for non-clinical staff, then Levels 2 and 3 for those healthcare and social care professionals with patient facing responsibilities. 

    Is there a difference between statutory and mandatory training?

    There is a difference between statutory and mandatory training. Statutory training relates to the training that is required by law. In some cases, there may be an instruction from a statutory body for health and social care organisations to provide specific training to meet legislative requirements. For example, health and safety training courses are based on the legislative requirements of the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999. These legislative instruments require all employees to have the necessary knowledge to maintain a safe working environment. 

    Who is responsible for providing mandatory training?

    All NHS Trusts and other health and social care providers have a responsibility to provide various statutory and mandatory training. They should also ensure that all their staff attend the relevant training. Statutory training is required to ensure that health and social care providers meet their legislative duties. Mandatory training modules are delivered to help health and social care organisations to limit inherent risks, maintain a safe working environment and improve patient safety. 

    Most healthcare and social care providers often do not distinguish between mandatory and statutory training. The term 'mandatory training' is usually used as a 'catch all' phrase to describe both statutory and mandatory training. Some employers refer to their training as 'essential training' or 'compulsory training', in reference to both mandatory and statutory training. 

    What does mandatory training include?

    Health and social care mandatory training requirements differ between organisations. The mandatory training modules will be designed to meet the service requirements of each organisation. The experience and responsibilities of the healthcare professionals involved will also provide a guide on the training delivered. However, there are core training modules that are delivered by most health and social care organisations.

    The list below shows the most common mandatory training courses: 

    • Safeguarding vulnerable adults 
    • Safeguarding children 
    • Equality and diversity 
    • Mental capacity and deprivation of liberty safeguards (DoLS)
    • Basic life support (BLS)/Resuscitation
    • Manual handling/moving and handling 
    • Nutrition and hydration
    • Food hygiene or food safety awareness 
    • Medicines management training course
    • Information governance/Data security awareness
    • Consent for health and social care 
    • Complaints handling
    • Conflict management/Conflict resolution
    • Managing violence and aggression 
    • Safe moving and handling of people
    • Anaphylaxis
    • Cardiopulmonary resuscitation (CPR)
    • Automated external defibrillator (AED)
    • Verification of death training 

    The list of mandatory training courses above is not exhaustive, and some modules can be covered in one subject depending on your work area. 

          What does statutory training include?

          The majority of the statutory courses are based on the legislative requirements of the Health and Safety at Work Act 1974. In addition, the Care Quality Commission's (CQC) regulatory framework provides guidance on the statutory and mandatory training courses. Most statutory training courses include:

          • awareness of the local health, safety and welfare policy
          • awareness of the control of substances hazardous to health (COSHH) regulations
          • when and how to report injuries, diseases and dangerous occurrences regulations (RIDDOR) 
          • fire safety awareness training
          • manual handling training
          • basic risk assessment training
          • annual updates in essential areas of fire safety and manual handling

          Is online statutory and mandatory training adequate?

          Many NHS Trusts and private health & social care organisations provide classroom based mandatory training courses. Other use a combination of classroom based and online mandatory training courses (blended learning), while others solely use e-learning. There are advantages and disadvantages of each format of training.

          Carrying out organisational training needs assessments

          Organisations should always fully assess their training needs, and in turn, evaluate the available training methods to meet their statutory and organisational requirements.

          Choosing an appropriate e-learning provider

          A good learning management system (LMS) will be required to deliver effective e-learning. Choosing an appropriate LMS may be a challenge in itself. The Mandatory Training Group's CARE LMS was developed to meet the online learning requirements of health and social care providers. All our online statutory and mandatory training courses are delivered through our interactive e learning portal. 

          Does blended learning work for mandatory training?

          It is important to note that some courses cannot be delivered solely online. For example, moving and handling, basic life support and resuscitation training courses are best delivered using the classroom format. However, blended learning can also be useful for these courses, i.e., learners can take online courses covering all the theory, then a practical session where they can use equipment, role play etc. and also be formally assessed.

          Alternatively, your staff could do a classroom based course, then undertake their online assessments and additional learning using the e-learning portal. You can read more about blended learning, e-learning and learning management systems on our previous post on the links below. The Mandatory Training Group is a leading UK accredited provider of mandatory health and social care training courses online. 

          Alternatively, contact our Support Team on 02476 100090 or via Email to find out more about how we can help your organisation to benefit from our services. 

          Which Courses are Mandatory for Health & Social Care Providers - List of Mandatory Training for Health & Social Care Workers - The Mandatory Training Group UK -

          Which Courses are Mandatory for Health & Social Care Providers?

          Which Courses are Mandatory for Health & Social Care Providers?.

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          1 comment

          • I am a radiologist in South Africa. I am registered with the GMC and I work locums twice a year in the UK. I am struggling to fulfill the statutory and mandatory training requirements.
            The locum agency that I use have not been helpful.

            Do you have any advice as to how I can fulfill these obligations.


            Dr P Damant

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