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Which Mandatory Training Should GPs & GP Practice Staff Complete? - Mandatory Training for GP Practice Staff
Here at The Mandatory Training Group, we often get phone calls from General Practices asking which mandatory training courses they need for their General Practitioners (GPs) and practice staff. GP practices are also unsure whether the Care Quality Commission (CQC) has mandatory training requirements set out for GP practices.
From a regulatory perspective, CQC does not have a list of mandatory training GPs and practice team staff. The reason for this is that both statutory and mandatory training requirements depend on the roles and specific responsibilities of GP practices and the needs of their patients and other service users.
GP practice staff will include doctors (including locum GPs), practice nurses, allied health professionals, healthcare assistants and/or health and social care support workers, management staff and clerical/administrative staff. Mandatory training requirements for these practice staff members will be different because they have different responsibilities within the practice.
In addition, the mandatory training requirements for clinical staff will be different to those of non-clinical staff. For example, clinical staff are required to complete 'Safeguarding Children Training' up to Level 3, while non clinical staff just require 'Safeguarding Children Training' at Level 1.
The Mandatory Training Group have developed mandatory training packages for clinical and non-clinical GP practice staff. These packages include the main courses covered in the Skills for Health's UK Core Skills Framework (CSTF) and are based on needs assessments carried out with a number of Clinical Commissioning Groups and general practices in England.
It is essentially the responsibility of each GP practice to assess their needs and determine the specific mandatory training courses their practice staff need to complete. The training needs assessment process involves looking at the services provided by the GP practice and the skills required to ensure that these services are delivered to patients in a safe manner.
Other considerations for GP practice staff mandatory training include the legislation and regulations that need to be met. It is important that each practice has a system to keep up to date to changes in the law, regulatory updates and best practice recommendations. These may be achieved through continuing professional development (CPD) and completing annual statutory and mandatory training refresher courses. Practice staff may also need to complete additional training to meet the needs of their patients.
As part of their Key Lines of Enquiry (KLOEs), the Care Quality Commission (CQC) look at staff training when they are asking how effective the healthcare provider is. Inparticular, KLOE E3 specifically considers whether “staff have the skills, knowledge and experience to deliver effective care and treatment”.
All healthcare and social care providers (including general practices), are required, under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 to meet Regulation 18. Healthcare and social care providers must have sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of the people using the service at all times.
General practices are now being inspected by CQC. During the inspection, CQC inspectors look at GP practice documentation the check whether all the staff have the right qualifications, skills, knowledge and experience to do their job. Specifically, CQC inspectors check the following:
CQC also looks at how the GP practice identifies the learning needs of practice staff; and whether they have appropriate training to meet their learning needs and to cover the scope of their work. This will also include the statutory and mandatory training undertaken by practice staff.
As noted above, there is no definitive list of mandatory training courses for GPs and GP practice staff. However, in line with requirements of other healthcare providers, CQC expects at least the following mandatory courses to be completed by GP practice staff:
The practice has to provide evidence to CQC inspectors that these training courses have been completed, e.g. certificates of completion or other similar training logs. All these training courses should be completed at the appropriate level depending on practice staff job roles.
GP practices may be asked by the Care Quality Commission to demonstrate evidence of training for clinical staff linked to their specific clinical responsibilities. For example, CQC inspectors may ask practice nurses to provide evidence that they have completed/attended the appropriate training to take samples for the cervical screening programme, administering vaccines and for extended roles in treating minor illness and long-term conditions.
Click on the link below to access our wide range of online CPD accredited courses and programmes for healthcare and social care professionals.
Contact our Support Team on 024 7610 0090 or via Email to discuss your GP practice statutory and mandatory training requirements.