Online Conflict Resolution Training Course | Conflict Resolution – Elearning

Conflict resolution training is a very important topic that all health and social care workers should understand, below is some more information on what conflict resolution is and why it is important that learners understand it.


Conflict Resolution Online Training Course -

What is conflict resolution?

"Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is a negotiation to resolve the disagreement.”

Why is conflict resolution training important?

Conflict resolution training is important as it gives learners the knowledge and understanding of what conflict resolution is and the appropriate way to deal with conflict in the workplace. It also helps learners in the understanding of the appropriate steps that must be taken if there is conflict in the workplace.

Who should take our conflict resolution training course?

Our online conflict resolution training course should be taken by all professionals working in health and social care settings, these include nurses, doctors, locum doctors, locum nurses, allied healthcare professionals (AHP’s), healthcare assistants and care home staff.

What is covered in our conflict resolution training course?

Our online conflict resolution training course is written to Skills for Health recommendations and includes the following topics:

  • An introduction into conflict resolution
  • Why is conflict resolution training important?
  • Role of NHS protect and NHS security management
  • Common causes of conflict
  • Communication
  • Cultural differences
  • Communication models
  • Understanding patterns of behaviour leading to conflict
  • Conflict de-escalation
  • Important factors for lone workers
  • Using reasonable force
  • Providing support
  • The need and benefits of providing post incident support
  • Personal safety

Why choose The Mandatory Training Group as your eLearning provider?

Organisational e-learning 

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With the interactive LMS, managers and administrators can easily: 

  • set up a FREE blended learning environment;
  • upload essential documents;
  • upload individual and group learners;
  • manage learners, including tracking progress
  • review who has completed training
  • download/print training reports for compliance audits

You can also browse our e-learning course catalogue to find out more about our statutory and mandatory training courses. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

Conflict Resolution Online CPD Course -

Conflict Resolution Training | Online CPD Course | E-learning for Healthcare | The Mandatory Training Group

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