What is Support Worker Training?

Are you a kind and compassionate person who enjoys helping people? Do you have patience and empathy for the elderly and the more than 11 million people across the country who are dealing with disability, long-term illness, or some other form of impairment? If so, you might enjoy a rewarding career as a support worker.

This blog will discuss the importance of support workers, the roles and responsibilities of a support worker, and how to become one.

What is support worker training?

Support worker training is needed for support workers who require accredited qualifications, practical skills, and personal qualities to become support workers.

A support worker helps individuals who require assistance to live their daily life. They often assist individuals with mental health challenges, learning disabilities, and the elderly, helping them develop strategies and systems to live freely and overcome their social or physical impairments.

Throughout their workday, support workers determine how their patients want to be supported and the best ways to help them during their time together. If some patients have trouble communicating, the support workers might speak to their family members to clarify how they can perform their duties most effectively.

What does a support worker do?

The day-to-day job of a support worker differs depending on the needs of the person they are supporting. And this can include helping people carry out their daily tasks to take care of themselves, teaching new skills, providing emotional support, and ensuring they live a fulfilled life.

As a support worker, you will need to take an individualised approach and think about the following:

  • How does each person prefer to be communicated?
  • How do they want to be addressed?
  • How do they prefer to be supported?
  • What do they want to achieve in the short, medium, and long-term?
  • What motivates them?
  • What do they like and dislike?
  • Do they prefer a casual approach, or would they prefer you use more formal language and salutations?

By carefully considering their preferences about the above points, you give your clients the autonomy and respect they deserve. While working with people is time-consuming and takes patience, the rewards are priceless. As a support worker, you’ll truly be helping someone (or many people) live a better life.

What are the responsibilities of a support worker?

The roles and responsibilities will vary depending on the specific support worker role you have been hired to take on.

The roles and responsibilities of a support worker include:

  • Providing physical support may consist of helping with household tasks and personal care.
  • Providing emotional support for an individual and their families.
  • Supporting and helping with health care needs, including routine checks or administrating medication.
  • Encouraging and supporting the development of personal skills through hobbies and interests.
  • Teaching life skills, such as shopping, public transport, and paying bills.
  • Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.

For many people we support, communication is not easy. An essential aspect of the job is understanding how the person communicates and how others can best communicate with them.

What are the skills needed for support workers?

Support workers use a variety of skills during their career to help them fulfil their significant responsibilities, including:

  • Interpersonal skills
  • Interpersonal skills are essential for support workers because they can help them interact with patients and their families.
  • Physical fitness
  • Physical fitness can be necessary for support workers because they're on their feet during the day, helping patients with their daily tasks or errands.
  • Organisational skills
  • Organisational skills help support workers keep track of their patient's medical appointments and medication.
  • Compassion and empathy
  • Compassion and empathy are two of the most critical skills for support workers to have and demonstrate throughout their careers.
  • Healthcare knowledge
  • Some patients might have illnesses or disabilities that the support worker needs to be aware of when assisting them.

What are the qualifications needed to become a support worker?

Support workers help many people with different challenges or disabilities, assisting them with various daily tasks and long-term goals. If you're hoping to pursue a career as a support worker, it's essential to understand who they help and the necessary qualifications needed for a support worker position:

  • Obtain GCSEs
  • Though not every employer requires you to fulfil certain GCSE requirements, pursuing them in certain subjects can be beneficial to help you develop occupational knowledge and boost your qualifications for the role.
  • Pursue a diploma
  • Earning a diploma can help you understand which area of support work interests you the most and provide you with the credentials to pursue various support worker jobs. One of the most popular diplomas to pursue is a diploma in care, such as the Level 3 Diploma in Health and Social Care or the Level 4 Diploma in Health and Social Care Management. To pursue the level three diploma, you often need at least four or five GCSEs in grades 9 to 4. To pursue the level four diploma, you need at least one A level, a level three diploma or other relevant experience.
  • Earn an NVQ
  • A national vocational qualification (NVQ) is a qualification that helps individuals develop occupational skills and knowledge to help them perform various tasks.
  • Develop transferable skills
  • Transferable skills, sometimes known as soft skills, are skills you can develop from jobs and positions outside your chosen field or industry. Before applying for a support worker role, it's beneficial to gain experience in other roles that can help you improve your soft skills, such as problem-solving, analysis and communication.
  • Pursue an apprenticeship
  • An apprenticeship is a great way to develop impressive occupational skills and experience through on-the-job training. To qualify for a lead adult care worker advanced apprenticeship, you need at least five GCSEs, including maths and English, in grades nine to four or equivalent.
  • Fulfil on-the-job training
  • After you earn a support worker position, some employers may have you complete additional on-the-job training. Though they often provide the training for individuals without experience or education as a support worker, some might still ask you to fulfil it to demonstrate your occupational expertise.

Where can I find online training courses for support workers?

The Mandatory Training Group is the leading UK provider of accredited support workers training courses for all sectors, including health and social care, education, local government, private companies, charitable and third sector organisations.

Alternatively, you can contact our helpful Support Team clicking here to tell us more about your training courses for support workers.

Online training courses for support workers

What our clients say...

Frequently asked questions and answers about support worker training

Here at The Mandatory Training Group, we receive many questions about support worker training. We have selected a few of these questions and answered them below.

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Free Mandatory Training for Support Workers - The Mandatory Training Group UK -

What is Support Worker Training? - The Mandatory Training Group UK.

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