What is Conflict Management and Resolution Training?

It is essential that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly. It harms the standard of service and the delivery of patient care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a crucial preventative tool.

This blog will discuss conflict management training, its cover, and why it is essential.

What is conflict management and resolution?

Conflict management and resolution involve identifying and handling conflicts sensibly, fairly, and efficiently. It forms part of a range of measures introduced to make the NHS safer.

It is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents and preventing them.

Is conflict management resolution training a legal requirement?

Employers must legally implement measures to protect employees from conflict and workplace violence.

These are the current legal or relevant expert guidance regarding conflict management resolution training:

  • NHS Protect (2013), Conflict Resolution Training: implementing the learning aims and outcomes
  • Care Quality Commission: The fundamental standards/safety
  • NHS violence reduction strategy
  • The Restraint Reduction Network Training Standards 2019.

Who needs conflict management resolution training?

Frontline NHS staff and professionals whose work brings them into direct contact with public members - under the legislation, it is the employer’s responsibility to ensure that these individuals and roles are risk-assessed to violence and aggression.

What are the aims of conflict management resolution training?

The purposes address how one communicates, patterns of behaviour, recognition of warning signs, impact factors and preventative strategies.

The aims of conflict management training are to:

  • Describe the common causes of conflict and identify the different stages of conflict.
  • Learn from their experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future.
  • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation.
  • Understand the impact that cultural differences may have on communication.
  • Recognise the behavioural pattern of individuals during the conflict.
  • Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision-making.
  • Understand the importance of keeping a safe distance in conflict situations.
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements.
  • Identify the range of short- and long-term support available to those affected by a violent incident.
  • Understand the need to support those directly affected by a violent incident and the broader organisational benefits.

It is crucial that employing organisations deliver the appropriate level of CRT to meet the needs of staff at their organisation.

How often should you do conflict management resolution training?

Refresher training for all relevant staff groups should take place every three years.

  • Organisational implications
  • Organisational implications
  • Assessment of competence
  • Where a staff member or learner can demonstrate the required level of current knowledge, understanding and practice through robust pre-assessment, including where relevant practical assessment, then this can be used as evidence that knowledge and skills have been maintained, and the staff member may not need to repeat refresher training.
  • Where a staff member or learner does not meet the required level of current knowledge, understanding and practice through pre-assessment, they should complete the refresher training and any associated assessments required.

Where can I find online training courses for conflict management and resolution?

The Mandatory Training Group is the leading UK provider of accredited online training courses for conflict management and resolution for all sectors, including health and social care, education, local government, private companies, charitable and third sector organisations.

Alternatively, you can contact our helpful Support Team byclicking hereto tell us your more about conflict management and resolution.

Online training courses for conflict management and resolution

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Frequently asked questions and answers about conflict management and resolution

Here at The Mandatory Training Group, we receive many questions about the training courses for conflict management and resolution. We have selected a few of these questions and answered them below.

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Free Conflict Resolution Training - The Mandatory Training Group UK -

What is Conflict Management and Resolution Training? - The Mandatory Training Group UK.

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